Grooming Standards of Hotel employees for Indian Hotels/Restaurant

Edited and Designed by Mr. Subroto Ghosh, Deputy ManagerTraining

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Grooming is the "ombination of Style and dis"ipline, to pro#e"t an image of organi$ation%s "ulture and ethi"s to our esteemed "ustomer-our guest. It also enhan"e the personality of employee, "hara"ter of an organisation and &alue of the

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'oo( for a Gentleman

To a"hie&e the best groomed loo( throughout H)T*'/R*ST+R,-T, RI' group of Hotels, .e ha&e enlisted a list of standards, .hi"h need to be [Link] by all Gentlemen, .or(ing at any le&el, and .or(ing at hotel/restaurant.. Hair and Moustaches Hair must be "ut e&ery [Link] days. The hair must be "ut and tapered, so that it does not tou"h beyond, or "o&er any parts of the ears. The hair should not tou"h the "ollar line of your shirt. The hair must be "ut in a neat, natural style. +nruly Hair should be (ept in pla"e and off the forehead. The hair must be neatly tapered at the ba"( and on the sides, forming a smooth, symmetri"al appearan"e. The o&erall style must be balan"ed proportionately. Dandruff in the hair is to be a&oided at all "osts. ,nti-dandruff shampoo "an be used t.i"e in a .ee(. ,ppropriate hair "onfinement must be used in food-ser&i"e areas .here&er re/uired i.e. 0it"hen and food storage area. Sideburns should be neatly trimmed and may not e1tend beyond the middle of the earlobe. 2lares or mutton "hops are not a""eptable. Mousta"hes must be trimmed e&ery ten days. It should not e1tended beyond the upper lip. Face and Skin *&ery day sha&ing need to be done. 3eards are not [Link]/permitted in any "ir"umstan"es. Men .ith hea&y fa"ial hair [Link] must "arry a sha&ing (it, in order to ensure a smooth-sha&en loo( at all times .hile on duty. The fingernails should be "losely "lipped and should not e1tend beyond the tip of the fingers. 2ingernails must be "lean and presentable all times. Mouth .ash or breath freshener should be used after e&ery meal, to (eep the breath fresh. *&en brushing your teeth .ill also sol&e the issue. 4ash your hand .ith soap before and after ha&ing meal. 4ash your hand .ith soap after using toilet fa"ilities. men .or(ing in guest "onta"t areas should ma(e sure that they ha&e a "lean healthy s(in. 2or the same, ta(e bath t.i"e, .ith proper and good /uality soap. .!our Destiny hangs on the impression you made ..

 Mild ,ftersha&e and mild deodorant should be used to (eep body odour fresh and natural. ,ny sort of paan "[Link], eating paan masala, supari or "[Link] gum is prohibited. Guest publi" area, *mployee publi" area e1"ept employee lo"(er, is prohibited for smo(ing. Accessories Guideline )nly one ring on ea"h hand is permitted. Ring should ha&e small stones and should be de"ent in design and loo(. 4earing rings is prohibited for food handler. , "onser&ati&e, business style .at"h is permitted. 5hains, bra"elets and earrings for men are una""eptable. Spe"ta"les should ha&e plain glass, .ithout "hromati" effe"ts and the design and loo( of Spe"ta"les should be "onser&ati&e and simple. Men are not [Link] to .ear any type of earrings. Men are not [Link] to ha&e any sort of Tattoos in &isible parts of body. Uniforms 2or +niformed staff, The +niform must be in a""ordan"e .ith our +niform Spe"ifi"ation. The uniform should [Link] be "leaned and .ell ironed. Shirts must be .ell laundered, .ith "lean "ollar and "uffs. Trousers should be .ell ironed, .ith a sharp "enter "rease. The length of trouser must "o&er the shoe. 2or -on-+niformed staff, 6lain Design shirt .ith half or full slee&e and "ollar is [Link]. -o T-shirt or denim shirt is [Link]. 2or -on-+niformed Staff, The Trouser should be in dar( "olour and should be a "otton trouser. 7eans trousers are not [Link] to .ear .hile on duty. Shirts must be inserted inside properly, .hile on duty or in .or( premises. The so"(s must be in bla"( "olour and of a plain design or no design. It should be "hanged daily. , "lean, .hite, .ell-laundered hand(er"hief should be "arried. The 3elt is an essential. The "olour should be bla"( and the bu"(les should ha&e simple and "onser&ati&e loo(. +ndergarments must be "hanged daily to maintain body "leanliness and personal hygiene. Shoes must be bla"( in "olour and as per the uniform spe"ifi"ation of the "ompany. 2or *1e"uti&es and abo&e, The .!our Destiny hangs on the impression you made ..

design of shoe must be )82)RD style. They must be polished daily and (ept in good state of repair.

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'oo( for a 6rofessional 'ady

To a"hie&e the best groomed loo( throughout H)T*'/R*ST+R,-T, RI' group of Hotels, .e ha&e enlisted a list of standards, .hi"h need to be [Link] by all 'adies, .or(ing at any le&el, and .or(ing at any department of of H)T*'/R*ST+R,-T9 Hair style Hair must be natural, "lean, .ell-groomed and simply arranged. Multi-"olor or unnatural "olor is not a""eptable. Hair longer than #a. line to be tied neatly into a bun : a plain bla"( net to be tied around the same. -o fringe hairstyle is permitted. Hair should be shampooed t.i"e in a .ee(. There should not be any dandruff in hairs. ,nti-dandruff shampoo should be used t.i"e in a .ee( for this reason. Dry or 2ly [Link] hair must be gelled or sprayed. )nly 3la"( 3indi, small in si$e ;</= "m diameter> is permitted. Hair pins and "lips must be in bla"( "olour. -o [Link] should be put on the hairs, .hile on duty. 2or married .omen, use of red "olour bindi is permitted. Face and Skins *yebro.s should be neatly shaped and must follo. natural "ontours. )nly bla"( and dar( bro.n eyebro. pen"ils may be used for outlining eyebro.s. The upper-lip and "hin areas should be (ept "lean ;.ithout fa"ial hair> at all times. The entire fa"e should be blea"hed on"e in a month, to ensure a "lean loo( and to pro&ide a suitable "an&ass for ma(e-up. Teeth should be brushed t.i"e a day and after e&ery ma#or meal. Mouth .ash and breathe freshener "an be used by frontline staff to (eep their breathe fresh and healthy. Mild deodorant "an be used to (eep the body odour fresh and healthy. Mild perfumes "an also be used, but it should mat"h .ith .eather "ondition. Ma(e-up should be light for day time and slightly dar( for e&ening. Hands must be regularly mani"ured and must present a "lean and elegant loo( at all time. 2ingernails should be filed and (ept "lean. The length of fingernails must not e1"eed ?-@mm beyond the fingertips. .!our Destiny hangs on the impression you made ..

 -ail 6olish During .or(ing hours must be mat"hed .ith your s(in/flesh tone. 2eet should be gi&en a pedi"ure at least on"e in fifteen days. In summer, the fre/uen"y should be in"reased to on"e in a .ee(. Spe"ial "are should be ta(en for "ra"(ed heels. 4ash your hand .ith soap before and after ha&ing meal. 4ash your hand .ith soap after using toilet fa"ilities. Accessory Guideline o Dangling earrings should not be .orn. )nly )ne ear stud;single stone/t.o small stone> "an be .orn in ea"h ear. o )nly -ose stud;single stone> "an be .orn, -ose rings are not [Link]. o )ne Ring in ea"h hand is [Link]. 2ood handlers are prohibited of .earing rings. , bangle or 3ra"elet of simple and "onser&ati&e design is [Link] to .ear in ea"h hand. o , single string of pearls, a gold "hain or a mangalsutra around the ne"( is a""eptable. o ,n(lets are not [Link] to .ear during .or(ing hours in any "onditions or "ir"umstan"es. , simple "onser&ati&e design toe rings "an be .ore by married .omen only. o , "onser&ati&e, business style .at"h is permitted o Spe"ta"les should ha&e plain glass, .ithout "hromati" effe"ts and the design and loo( of Spe"ta"les should be "onser&ati&e and simple. o 4omen are not [Link] to ha&e any sort of Tattoo .or( in &isible parts of body. Uniforms o 2or +niformed staff, The +niform must be in a""ordan"e .ith our +niform Spe"ifi"ation. The uniform should [Link] be "leaned and .ell ironed. o The saree pleats are to be minimum t.o in"hes belo. the .aist .hen pleated and pinned. o The Saree should be minimum one fourth of an in"h abo&e the floor .hen tied. o ,ll 6leats must be pinned. o The 3louse must be long slee&ed, e1tending up to one in"h abo&e the elbo.. The ne"( of blouse should not be too deep at the ba"( and at the front. o The Saree 6allu length must e1tend to the [Link] part of the ba"( of the (nee. .!our Destiny hangs on the impression you made ..

o The Shoe or sandel must be in bla"( "olour .ith not more than half a in"h heel. o 2or -on-+niformed Staff, )nly 5onser&ati&e and simple design Saree .ith proper mat"hing of blouse or [Link] Samee# is [Link]. o The fabri" of Sarees or [Link] samee# should be made of sil(, "otton or "otton blend only. o -o T-Shirt, S(irts;of any length>, 7eans shirt, 7eans Trousers are [Link] .hile on duty.

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