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Key Performance Indicators - Signed

Key performance indicators (KPIs) help measure the effectiveness of processes and determine if customer expectations and employee retention are being met. Popular tools for performance management include balanced scorecards and dashboards. The process for identifying KPIs involves collecting data over time to determine if actual values are exceptions or trends, identifying areas for improvement, and ensuring KPIs are specific, measurable, achievable, relevant and time-phased.

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300 views1 page

Key Performance Indicators - Signed

Key performance indicators (KPIs) help measure the effectiveness of processes and determine if customer expectations and employee retention are being met. Popular tools for performance management include balanced scorecards and dashboards. The process for identifying KPIs involves collecting data over time to determine if actual values are exceptions or trends, identifying areas for improvement, and ensuring KPIs are specific, measurable, achievable, relevant and time-phased.

Uploaded by

anubhooti_pareek
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Key Performance Indicators

Key Performance Indicators: Measure of Performance What is a KPI?

Are you meeting customer expectations? Is your employee attrition rate acceptable? Is your inventory level optimum? These are all examples of KPIs, they help you determine the effectiveness or performance of your group or process.

Popular Performance Management Tools:


Balanced Score Card Dashboards

Process for identifying KPIs :

Questions worth pondering over:


How low is your actual value? Is this an exception? If yes, maybe you dont need to do anything. Are you noticing this trend over a considerable period of time? What are the reasons for this? Do you need more data? Collect it!!!! If not, then identify areas that need improvement with your data Try the recommendations and revisit the process

A good KPI is S.M.A.R.T:

Specific Measurable Achievable Relevant Time phased

Created by: Anubhooti Pareek

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