Value Realization Best Practices for Customer Success Management
With PracticalCSM
Liked by 544 users
Duration: 1h 5m
Skill level: Beginner
Released: 5/29/2020
Course details
A critical aspect of any customer success manager's (CSM) role is to help customers generate measurable value from the solutions they purchase. It's only by realizing value from a solution that a customer will want to renew or increase their existing service contracts or make additional purchases. Helping customers understand the value they are getting is precisely what being a CSM is all about, and the value-realization stage is a critical one, since it's during this stage that customers start to realize a return from their investment in the CSM's company's solutions. This course explains how CSMs can help customers determine their outcome requirements and then maximize the value they get from their solutions, as well as measure and report on that value to prove the ROI to decision makers. This course can be taken on its own or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.
Skills you’ll gain
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Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Meet the instructor
Learner reviews
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David Chipinde
David Chipinde
Change driver, Success Driven, Collaboration, Consultancy, Customer journey to success, Adoption, SMART
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Contents
What’s included
- Learn on the go Access on tablet and phone
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