Operate

Operations That Run Themselves, With Humans In the Loop

The Itential Platform is where infrastructure operations run as a governed service: consumed on demand, remediated automatically, with a human in or on the loop wherever it matters, and visible across everything in production.

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Operate Without the Bottleneck

Governed Operations Every Team Can Consume

Every workflow, automation, and FlowAgent you build and publish becomes a governed service every team can consume on demand. App teams, NOC, support, and customer success run operations from a portal, ticket, or API. The routine runs and remediates on its own, with a human in the loop only at the decisions that need one. RBAC, parameter validation, and audit trail apply automatically on every run. Nobody waits on the engineer who built it.

How Operations Teams Use Itential

Operations Manager

Infrastructure as a Service Every Team Can Run

App teams, NOC, support, and customer success teams run governed operations on demand from a portal, ServiceNow ticket, or REST API. Same RBAC, parameter validation, and audit trail apply automatically. The work no longer waits on the team that built it. Infrastructure becomes a service the rest of the business consumes.

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Governed Self-Service Catalog

Publish any workflow or operation as a catalog item teams discover, run, and monitor on demand. RBAC, parameter validation, and pre/post checks apply automatically on every run.

Self-Service for App, NOC & Support Teams

App teams provision infrastructure on demand. NOC runs approved operations without paging engineering. Support teams trigger their own diagnostic workflows.

Every Trigger, Same Governance

Portal, ticket, REST API, schedule, or AIOps event. Every consumption method routes through the same governed execution engine with the same RBAC, validation, and audit trail. One operation, every way teams want to call it.

Work Center

Act on Every Decision Automation Routes to You

A workflow reaches a decision point. A FlowAgent surfaces a recommendation that needs sign-off. Work Center is the dedicated workspace where operators act on those moments, with full context in front of them instead of digging through a tool built for engineers to investigate failures. Every decision is logged with who acted and when.

One Queue, Both Execution Models

Manual tasks from deterministic workflows and approval points from FlowAgent sessions surface in the same queue. Operators see only the work that needs their action, and never need to know which execution model produced it.

Full Context, Including the Agent’s Reasoning

Each task shows what triggered it, how long it has been running, and every decision made before this one. When a FlowAgent proposes an action, operators review the reasoning behind it before they approve or reject.

Quick Form Task Interfaces

Present any data as a structured table with per-row actions: approve, reject, select, or input. A purpose-built task type, not a custom form workaround to build and maintain.

ServiceNow Native

Run Governed Infrastructure Operations Directly From ServiceNow

Itential workflows appear dynamically inside ServiceNow with no custom integration code. ServiceNow users run them from a self-service catalog or embed them in ServiceNow Flows using Itential Actions.

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Dynamic Discovery, Zero Custom Code

New workflows published on the Itential Platform appear automatically in ServiceNow. No custom integration, no ServiceNow engineering work.

Itential Actions in Flow Designer

Embed governed Itential workflows directly inside ServiceNow Flows using Itential Actions.

Governance Stays Consistent

Whether triggered from ServiceNow, the portal, an API, an AIOps event, or an AI agent, every workflow runs through the same governed engine.

Itential Insights

Step-Level Visibility Across Every Operation in Production

Step-level execution detail for every workflow, agent, and job running in production. Timing, attribution, retry history, and full audit context, captured automatically. When something fails, know exactly what step, what system, and why, without hunting through logs or calling the engineer who built it.

Explore Execution Visibility

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Step-Level Execution Detail

Every task, input, output, and transition captured per execution, attributed to the actor or agent that triggered it.

Failure Attribution, Always

Failures attributed to the specific step, system, and condition that caused them. Retry history, recovery path, and full state context visible immediately.

Execution Analytics

Performance trends, failure patterns, and operational metrics across your full automation estate.

AI-Native Operations

From Prompt to Governed Action, in Plain Language

Connect Claude, ChatGPT, or any MCP-compatible model to the platform via the Itential MCP Server. Ask about the status of a change, a running workflow, a device state, or an ongoing operation in plain language. Get a structured answer from live execution data, not a stale CMDB record or cached report.

Explore Itential MCP

Natural-Language Queries

Anyone on the team asks operational questions in plain language and gets answers from live execution state.

Any Connected LLM

Connect Claude, ChatGPT, or any MCP-compatible model.

No Dashboard Required

NOC, SecOps, app, or support teams get real answers without navigating multiple dashboards.

Closed-Loop Response

From Alert to Governed Action Automatically

Monitoring tools and AIOps platforms detect anomalies, compliance violations, or health events and trigger governed workflows automatically. An agent queries live state, determines the right response, and executes remediation. Routine work clears on its own, and the decisions that need a human land in Work Center. Hours of manual coordination become minutes of governed action. Every step logged, attributed, and reversible.

Explore FlowAI

AIOps & Monitoring Integration

Connect Selector, Forward Networks, IP Fabric, or any monitoring platform via MCP. Detection events trigger governed execution automatically.

Agent-Driven Triage

Agents query current execution context and device configuration before acting. Decisions based on what’s actually running, not a stale alert.

Configurable Approval Gates

Require human approval before execution or monitor and intervene after. Configure the approval threshold per operation type and blast radius. Where a human decision is required, it surfaces in Work Center.

Use Cases

What Intelligent Operations Looks Like

From self-service infrastructure delivery to AI-driven incident response, here’s what intelligent operations looks like in production.

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Same-Day Infrastructure Delivery

New application needs resources. Request submitted. Itential validates, coordinates, and delivers same day. No ticket to engineering, no manual coordination.

Close the Loop, Alert to Action

AIOps detects an anomaly. A governed workflow executes the right response, blocking, isolation, or rollback. Human approval only where you defined it.

Human Decisions Without the Hunt

A workflow or FlowAgent needs a human call. It surfaces in Work Center with full context and a clean approve or reject. No digging through an investigative tool to find what’s waiting on you.

Eliminate Swivel-Chair Operations

One governed workflow coordinates every system automatically, right order, validation at every step, complete audit trail. Same outcome. No swivel chair.

15,324

Hours Saved

For network personnel to focus on higher-value projects

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Healthcare Insurance Provider

2,500

Devices

In Compliance Managed Through Itential

Hours → Minutes

IP reservation time cut from hours to minutes for a variety of devices

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300+

Workflows Running Global Operations

Built in 4 Days for Provisioning New Services

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90%

Fewer Manual Change Steps Across Field Networks

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Multinational Financial Institution

1,500

Hours Saved Per Upgrade Cycle

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Insurance

85%

Reduction in Change-Related Incidents

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70%

Lower Cost

Of Operating Infrastructure

Retail & Fuel Chain

The more turnkey, the better. With Itential, we can actually build and run what we need, fast.

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Built for Every Team

Built for Teams Operating Modern Infrastructure

From ops teams running self-service operations to engineers who never want to be the status update, the Itential Platform meets every team where they work.

Network & Infrastructure Operations

Run governed operations from a self-service catalog without paging engineering. Real-time visibility into every execution. Ask operational questions in plain language. When something fails, know exactly where and why before anyone calls.

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Network & Infrastructure Engineers

Stop being the status update. Publish what you’ve built as governed services ops teams run themselves. Your time goes back to engineering, not the queue.

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AI & Platform Teams

Build the platform your org runs on. Deploy governed FlowAgents that reason and act on real infrastructure. Connect any LLM via MCP. Ship self-service infrastructure products developers consume on demand, all under one governance framework.

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Security & Compliance Teams

Every execution logged with step-level detail, actor, trigger, timestamp, and outcome. Compliance evidence stays current, exportable, and audit-ready, every action on infrastructure attributable end to end.

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Keep Learning

Dive Deeper into Intelligent Operations with Itential

Demos

From Insight to Impact: Closing The Loop on Network Ops With Selector & Itential

Watch now

Podcasts

AI-Native Ops: Making AI Safe for Production | Platform Engineering Podcast

Listen now

Demos

Agentic Troubleshooting for ServiceNow Incidents

Watch now

Guides & Whitepapers

Architecting Hybrid AI for Infrastructure Operations

Run Operations Without the Bottlenecks

See how teams run governed self-service, ask infrastructure anything, and let agents close the loop on the Itential Platform.

Talk to an Expert

Frequently Asked Questions

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Every operation published on the platform carries its own access controls, who can discover it, who can run it, and who can monitor it are defined independently. Parameter validation and pre/post checks are built into every operation. Teams get access to exactly what they should. Nothing outside their defined scope is discoverable or executable.

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In Work Center, a dedicated workspace separate from the tools engineers use to build and investigate. Manual tasks from workflows and approval points from FlowAgent sessions surface in one queue, each with full context: what triggered it, how long it has run, and the decisions made before it. Operators approve, reject, or input what’s needed, and every action is logged.

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Connect any LLM to the platform’s live execution layer via MCP. The platform exposes execution state, service lifecycle data, workflow status, and infrastructure context as queryable skills. Ask a question in plain language, the LLM queries live data and returns a structured answer. Not a CMDB. Not a cached report. What’s actually running right now.

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Observability tools monitor infrastructure telemetry, metrics, logs, and traces. The platform monitors execution, what operations ran, what steps completed, what changed, who triggered it, and what the outcome was. They’re complementary. Datadog tells you your CPU is spiking. The platform tells you which workflow changed the config, who triggered it, and what it did.

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Both, and you control where the line is. Agents execute autonomously within defined boundaries, require human-on-the-loop review above a blast-radius threshold, or require full human-in-the-loop approval before anything runs. Autonomy level is configurable per agent and per operation type. You define the boundaries. The platform enforces them.

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Itential workflows published on the platform appear dynamically in ServiceNow, no custom code required. ServiceNow users run governed infrastructure operations from a self-service catalog or embed them in a ServiceNow Flow using Itential Actions. ServiceNow handles the process. Itential handles the execution, validation, and audit trail.

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Connect any monitoring or AIOps platform to Itential via REST API or MCP. When the platform detects an anomaly, compliance violation, or health event, it triggers a governed workflow on the Itential Platform automatically. An agent or workflow queries live state, determines the right response, and executes through the same governed engine every other action uses. RBAC, validation, audit, and rollback all apply. Your monitoring stack detects. Itential responds, governed end to end.