Accessibility Statement for www.gra.gi
Last updated: 11th June 2026
Our commitment to accessibility
The Gibraltar Regulatory Authority (GRA) is committed to ensuring digital accessibility for all users. We strive to make our website perceivable, operable, understandable, and robust for everyone, including people with disabilities.
This website is being developed to comply with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (the “Regulations”) and EU Directive 2016/2102 on the accessibility of public sector websites and mobile applications.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines 2.2 AA standard (“WCAG 2.2.”) standard due to some non-accessible content.
We are currently undertaking an accessibility audit of the website to identify areas of non-compliance. Once this audit is complete, this statement will be updated to include:
- Details of content that is not accessible and the reasons why
- A timeline for when identified issues will be resolved
- Any applicable exceptions
What we are doing to improve accessibility
The GRA is currently undertaking the following actions to improve accessibility:
- Conducting an accessibility audit of the website against WCAG 2.2 AA
- Identifying and prioritising accessibility issues
- Implementing technical improvements to meet accessibility requirements
- Training staff on accessibility best practices
- Reviewing all new content for accessibility before publication
We are committed to improving accessibility and will update this statement as improvements are made and when full compliance is achieved.
Non-accessible content and navigation issues
Some of our content may not yet be fully accessible, including:
- PDF documents that have not been optimised for accessibility
- Video content without transcripts or captions
- Third-party content not developed by the GRA
We are working to make these materials accessible. If you need assistance accessing any content, please contact us using the information below.
Navigation and accessing information
Some users may experience difficulties navigating this website, including:
- No “skip to main content” link to bypass repeated header content
- Device orientation (horizontal/vertical) cannot always be changed without affecting usability
- Adjusting text size can cause content to overlap
We have assessed the cost of fixing these issues and consider it would be a disproportionate burden under the Regulations. We will review this when our supplier contract is renewed, which is expected later this year.
Content not within the scope of the accessibility regulations
The following content is exempt from the Regulations:
- PDFs and other documents published before 23rd September 2018 that are not essential for providing our services
- Live video streams
- Pre-recorded audio and video published before 23rd September 2020
- Third-party content not developed by or under our control
- Online maps (though essential information such as addresses is provided in accessible format)
- Archived content not needed for active administrative processes
- Reproductions of items in heritage collections
Preparation of this statement
This statement was prepared on 11th June 2026. The methods used to prepare this statement include self-assessment. This statement was last reviewed on 11th June 2026.
We will review and update this accessibility statement at least annually.
Feedback and contact information
We welcome your feedback on the accessibility of www.gra.gi. If you experience accessibility issues, need information in an accessible format, or have suggestions for improvement, please contact us:
Email: [email protected] Phone: +350 74636
Address: Gibraltar Regulatory Authority, 2nd Floor, Eurotowers 4, 1 Europort Road
We aim to respond to all requests within 10 working days.
Enforcement procedure
If you are dissatisfied with the response you receive regarding an accessibility issue, you have the right to submit a complaint to the GRA’s Accessibility Compliance team.
How to make a complaint:
Complete the complaint form available at: https://www.gra.gi/accessibility-compliance/complaints
For more information on accessibility compliance, visit: https://www.gra.gi/accessibility-compliance