Gorgias’s AI Agent answers emails like a human with the power to automatically resolve up to 60% of your emails. It can update orders, manage subscriptions, and more to answer 2x the queries.

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Intercom gets you fewer ecommerce actions, the inability to control AI's tone of voice, and forces you to build actions from scratch with APIs.

You’re still in the driver’s seat with Gorgias’s AI Agent. View a comprehensive breakdown of AI Agent’s decision-making, and give feedback to improve its accuracy.

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Intercom’s Fin only learns from the knowledge you feed it at setup, with no option to encourage or discourage its behavior. Fin give you a wrong answer? You’ll have to take it up with Intercom’s support team.

Gorgias Shopping Assistant uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

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Intercom isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

Gorgias's AI Agent executes actions in your other apps instantly. We deliver pre-built third-party actions because we know support teams need speed, making complex integrations a one-click operation.

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Intercom forces you to build these actions yourself while Gorgias offers immediate access to Loop, Loyalty Lion, Yotpo, Recharge, Smile.io, Attentive, and countless other ecommerce tools.

40% of the 250 largest stores on Shopify choose Gorgias. Onboard on Gorgias’s secure and reliable platform with ahands-on implementation team, custom integrations, SMS support, advanced analytics, multi-brand and multi-language support.

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Intercom supports larger brands in the SaaS space with more features to engage users while using your software or app.