Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Gorgias also lets you build workflows around Shopify data to automatically organize your inbox, update orders without any extra clicks, and much more.

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Without a Helpdesk like Gorgias, you have to keep Shopify open next to your email client and constantly switch tabs, copy/paste, and hope you don’t make human errors. 

Gorgias brings all your support channels into one powerful inbox, including email, chat, social, SMS, and more.

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You can create custom views by channel, ticket type, or tag to keep conversations organized. Filter tickets by properties like issue type or customer status, assign them to the right agent, and manage inquiries easily.

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails. 

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Gorgias also connects to Shopify and your tools to update orders, manage subscriptions, and much more to answer 2x the queries.

AI Agent handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

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Gmail is a mailbox provider. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.  

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Gmail doesn’t integrate with your other tools, meaning multiple tabs and disconnected systems.