Homeserve has been offering homeowners warranty solutions since 2003. Since inception, the company’s main goal has been to try and free customers from the worries and inconveniences that home emergency repairs bring. Homeserve’s primary offerings cover any home’s systems that fall under the categories of water, sewer, electrical, heating and cooling. The company aims to save homeowners from the high cost of emergency home repairs by offering affordable plans to cover unexpected repairs on your home’s critical systems.
If you have conducted some research, you will quickly see that there are quite a few home warranty companies available to choose from. So what sets Homeserve apart? For starters, it offers very affordable plans starting as low as $5 per month and all encompassing coverage throughout the United States. We’ll break down all of the details including the cost of the company’s various plans, customer reviews and more, below to help you decide if a home warranty plan from Homeserve is the best option for you and your home.
Pros
- One year repair guarantee
- 24/7 repair hotline available
- Coverage offered in all 50 states
Cons
- No option for add-on coverages
- Plans aren’t available in all areas within every state
- No per-item coverage for appliances
Homeserve USA Home Warranty at a Glance
Homeserve has a multitude of plan offerings currently hosting 17 system plans and just recently started offering one appliance plan. Homeserve’s plans will cover important systems such as plumbing, electrical, heating, and cooling. You will also have the option of combination plans if you need more than one system in your home covered.
Key Takeaways
- Homeserve USA covers various home systems, including water, sewer, electrical, heating and cooling. These affordable plans start as low as $5 per month.
- Several Homeserve USA benefits include a one-year repair guarantee, a 24/7 repair hotline and coverage in all 50 states.
- Homeserve offers affordable protection with up to $10,000 worth of repairs and no service fees for their systems plans.
Electrical Plans
- Exterior Electrical Lines ($5.79 per month) – covers any short circuits and faulty electrical components that run on the exterior of your home.
- Interior Electrical Lines ($11.99 per month)- covers power failures and faulty electrical components within your home.
Plumbing Plans
- Exterior Water Service Lines ($7.95/month) – protects your home’s main water line from damage such as age, corrosion and any shifting to the surrounding ground due to erosion.
- Exterior Sewer and Septic Lines ($12.98/month) – protects your home’s sewer and/or septic lines from extensive clogs, cracks and total line breakage.
- Interior Plumbing and Drainage Systems ($18.99/month) – protects against your home’s interior pipes used to import and export water from your home. Will cover against damage such as age, corrosion or accidental puncture from home improvement projects.
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Heating and Cooling Plans
- Cooling System Coverage ($12.99/month) – this plan will cover repairs and damage to your home’s air conditioning system.
- Heating System Coverage ($12.99/month) – this plan will cover repairs and damage to whatever type of heating system your home has.
- Water Heater Coverage ($6.99/month) – protects your home’s water heater from corrosion, sediment damage and age.
- Water Heater Replacement Plan ($8.99/month) – you will get the same coverage as the Water Heater Plan with the added security of full replacement coverage if your water heater can not be repaired.
- Gas Line Coverage ($4.99/month) – this plan will cover the gas lines that run throughout your home. You will receive coverage against leaks, aging pipes, fittings and valves.
Combination Plans
- Exterior Pipe Plan ($12.79/month) – you will get coverage for all your home’s exterior pipes, such as water, sewer and septic lines.
- Heating and Cooling Plan ($15.99/month) – this plan will cover repairs for your air conditioning system as well as your heating system.
- Home Plumbing and Drainage Plan ($21.98/month) – covers your plumbing needs inside and out. Items such as sewer lines, septic lines, interior plumbing and drainage.
- Home Comfort Plan ($23.99/month) – provides coverage for your air conditioning system and heating system, as well as coverage for your gas lines and water heater.
- Complete Plumbing Plan ($33.59/month) – covers all your plumbing and utility line repairs. Systems protected under this plan include sewer, septic, water lines, interior plumbing and drainage, gas lines and water heater repairs.
- Interior Protection Plan ($44.79/month) – this plan will cover most of your interior systems including plumbing and drainage, electric lines, cooling and heating, gas and water heater.
- Premium Home Protection Plan ($55.99/month) – this plan is the most comprehensive offering from Homeserve. It will cover all of the following: water heater repair and replacement, gas lines, interior and exterior electrical, heating and cooling systems, interior plumbing and drainage, water lines and sewer and septic lines.
Appliance Plan
A new offering from Homeserve is their appliance plan ($48.33 per month). This plan will cover seven common household appliances ,including:
- Microwaves
- Dishwashers
- Trash compactors
- Stovetops and ovens
- Washers
- Garage door openers
- Dryers
- Refrigerators
Homeserve USA State Availability
Homeserve is currently available in all 50 states and Washington, D.C., as well. It is important to note that while coverage from Homeserve is available in your state, not all plans are offered in every area within each state. If you are interested in Homeserve’s coverage, it is recommended that you give the company a call and discuss if the coverage you desire is offered in your zip code.
Other Benefits
When shopping for home warranty products, you will notice that the majority of companies will have what they call a service fee. This is essentially a form of deductible that will be paid to the repair technician that your warranty company sends to your home. One of the main benefits to choosing Homeserve for your warranty provider is that the company will not charge you a service fee so long as you are only signed up under one of its Systems Plans.
Another great benefit to Homeserve’s warranty products is their service guarantee. A service guarantee is how long your warranty company will vouch for the repairs made by the technician they send to you. Common industry service guarantees will protect your repairs for 30, 60 or 90 days. However, if you have a home warranty product through Homeserve, it will guarantee the services provided for one full year.
Fine Print
Homeserve generally will offer protection against normal wear and tear. Any damage or repairs needed outside of those circumstances will be up to its discretion.
Be sure to read the details on the systems that you need to be covered to make sure Homeserve will repair the majority of damages the system will face. Currently, Homeserve offers a payout limit of $10,000 per system repair; any repairs exceeding that amount will have to be covered out of pocket.
To follow industry standards, when electing Homeserve as your warranty provider you will have to wait 30 days after you sign the contract for your coverage to kick in. Homeserve doesn’t offer any benefits within that 30 day window, for example, a discount on repairs that happen before your warranty sets in. Also, with Homeserve’s warranty options what you see is what you get. Homeserve doesn’t give its customers the ability to add on any additional coverage to any of its plans. This means you can’t bundle in protection for appliances you need to be covered on top of any of its system plan offerings.
Securing a Home Warranty Plan: We Put Homeserve USA Home Warranty to The Test
When shopping for a home warranty company, doing your research is essential to safeguarding your property. To determine if Homeserve USA is the right company to protect your investment, we performed an in-depth assessment of its home warranty offerings, customer satisfaction, response time, availability and more. By delving into these critical aspects, we aim to provide a detailed analysis that could assist homeowners in making informed decisions regarding their home warranty needs.
What We Like About Homeserve USA Home Warranty
With comprehensive coverage ranging from home systems like water, sewer, electrical, heating and cooling, Homeserve USA’s home warranty plan certainly stands out amongst the others. Not only are the plans very affordable, but there are several plan types to choose from. Homeserve USA even offers combination plans to cater to your home’s specific protection needs.
Along with its extensive coverage on various systems, Homeserve USA home warranty plans provide a convenient one-year repair guarantee, 24/7 help hotline and nationwide coverage in all 50 states for both convenience and accessibility for homeowners across the country. These positive features all contribute to making Homeserve USA a reliable and beneficial choice for homeowners seeking to protect their homes.
What We Didn’t Like About Homeserve USA Home Warranty
After evaluating Homeserve USA home warranty plans, several disadvantages were identified. For instance, several homeowners have expressed concerns regarding the company’s response time and need for support when initiating claims or facing issues with their covered items. The need for more immediate customer service has been particularly criticized since it leaves customers without protection for their systems for extended periods.
Additionally, after reviewing the fine print of the Homeserve USA home warranty plans, homeowners notice several exclusions and limitations within the coverage, potentially leaving homeowners needing protection for specific systems or appliances needed daily. These limitations and delays could cause frustration and inconvenience homeowners relying on timely assistance. Such factors have to be carefully considered when evaluating the overall effectiveness of Homeserve USA’s home warranty offering.
How Homeserve USA Stacks Up
Although some homeowners express concerns about delayed response times, Homeserve USA offers convenient options for timely assistance. Customers can submit claims online at any time through the company’s website. Additionally, a dedicated 24/7 emergency repair hotline provides immediate access to customer service representatives, assisting in dispatching local, licensed and insured technicians for covered repairs or replacements. However, when acquiring a Homeserve home warranty plan, it’s important to note that response times can take up to 24 hours.
Customer Support & Reviews
Although Homeserve USA prioritizes exceptional customer support, the company has received mixed reviews, with some customers expressing satisfaction with the plans provided. In contrast, others have raised concerns about certain aspects of the service. Ultimately, Homeserve USA strives to maintain responsiveness and a level of service that aligns with customer expectations.
BBB (Better Business Bureau)
Homeserve USA holds an A+ rating from the Better Business Bureau (BBB), demonstrating that the company is recognized for its high level of trustworthiness and reliability in business practices. This rating serves as a positive indicator for potential customers.
Reviews tended to highlight the company’s customer service and praised its helpful technicians.
On the other hand, some customers have expressed concerns regarding the reliability of Homeservice USA’s customer service.
TrustPilot
With a rating of 4.4 out of 5, the Trustpilot reviews for Homeserve USA provide valuable insights into the customer’s experience, encompassing both positive and negative feedback. Positive reviews emphasize customer satisfaction with the company’s home warranty plans, while negative feedback highlights challenges and dissatisfaction with the company’s service.
Homeserve USA vs. American Home Shield
When comparing the two home warranty companies, Homeserve USA is known for offering a range of customizable home warranty plans. At the same time, American Home Shield provides only three specific plans tailored to meet customers’ needs. Homeserve USA also specializes in emergency repairs across all 50 states, while American Home Shield operates in 48 states and prioritizes providing repair technicians and replacements with a 30-day work guarantee.
Although Homeserve USA typically has less expensive plans overall, American Home Shield is known for offering value-driven options and is considered one of the top home warranty companies by Forbes Home.
Learn more: American Home Shield review
Homeserve USA vs. ARW Home
ARW Home stands out in the home warranty industry by offering customers the opportunity to select their technicians personally. This unique feature reflects the company’s commitment to providing a personalized and customer-focused service. Furthermore, its various coverage tiers allow customers to tailor their warranty plans to their needs and budgets.
In contrast, Homeserve USA offers many customizable home warranty plans and specialized emergency repair services. This emphasis on addressing urgent home maintenance needs distinguishes Homeserve USA. However, ARW Home also ranks as one of the best home warranty companies out there overall and may be a better choice for many homeowners.
Learn more: ARW Home review
Is Homeserve USA Home Warranty Right For You?
Homeserve is a great option if you are in the market to cover specific systems for your home. Repairs for home systems can be costly, and for a reasonable price per month, Homeserve protects you against $10,000 worth of repairs. Tack on the fact that it doesn’t charge a service fee for its systems plans and Homeserve can make a very affordable option for any homeowner.
On the flip side, if you and your home need more comprehensive coverage for multiple systems and appliances, you would be better suited to look into other home warranty providers. Homeserve also falls short in the fact that it doesn’t allow the option to tack on any additional coverage or single-item protection. However, Homeserve does offer nationwide coverage and holds an A+ rating with the BBB making it a viable option for the budget conscious homeowner.
Best Home Warranty Companies By State
Methodology
To determine the home warranty companies ranking, the Forbes Home editorial team analyzed 12companies, with each company’s star rating determined by evaluating a variety of metrics and subcategories, including years of experience, signup and restrictions, plan pricing, fees and discounts, coverage features, property coverage, customer reviews and support and nationwide availability.
You can find out more about how Forbes Home rates home warranty companies on our detailed methodology page.
All figures and facts were accurate at the time of first publication.
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Frequently Asked Questions (FAQs)
Is Homeserve USA legitimate?
Yes, HomeServe is a legitimate company that serves more than four million homeowners in North America. It works with licensed and insured technicians and offers a one-year guarantee on all repairs.
Is Homeserve USA nationwide?
Yes, Homeserve USA does provider home warranty services nationwide.
How do I contact Homeserve USA?
You can either call Homeserve at: 1-855-336-2465 to speak to a representative or you can visit the website and use their chat tool.
Can I cancel my Homeserve USA policy at any time?
Homeserve offers its customers the ability to cancel their policy within 30 days of the start date for a full refund. Any policy cancellations after the first 30 days will result in a prorated refund minus any claims that have been paid.
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