Cove Home Security stands out in the crowded home security market, focusing on flexibility and user-friendliness. Unlike many traditional security companies, Cove does not require long-term contracts and emphasizes a straightforward DIY installation process.
Cove’s commitment to customer satisfaction is reflected in its B+ rating in the Better Business Bureau (BBB), underscoring its reputation as one of the best home security companies. The company’s approach particularly appeals to those who prefer hands-on involvement in securing their homes and value the freedom to customize their security solutions.
Additionally, Cove offers month-to-month monitoring plans, which enhance its appeal to customers seeking adaptable, no-commitment security options.
Pros
- No long-term contracts required, offering flexibility.
- Easy DIY installation with straightforward setup.
- Competitive pricing with customizable security options.
Cons
- Limited smart home integration compared to competitors.
- Equipment may lack the durability of more premium systems.
- Customer service receives mixed reviews regarding response times and issue resolution.
Table of Contents
- Cove at a Glance
- Cove Security System Components
- Cove Smart Home Integration
- Cove Plans and Pricing
- Monitoring Plans
- Cove App and Add-ons
- Installing Cove
- What We Like About Cove
- What We Didn’t Like About Cove
- How Cove Stacks Up
- What Are People Saying About Cove
- Is Cove the Right Home Security System for You?
- Methodology – How We Selected the Best Home Security Companies
Cove at a Glance
Established in 2018, Cove Home Security has quickly become a trusted name in the home security industry. Based in Draper, Utah, Cove serves hundreds of thousands of customers across the United States, offering comprehensive security services focusing on simplicity, accessibility and customer satisfaction.
Cove provides two main monitoring plans: Cove Basic at $17.99 per month and Cove Plus at $27.99 per month. The product lineup is tailored to meet various security needs and features a robust selection of devices. While Cove emphasizes a quick and straightforward DIY installation process, professional installation is available through HelloTech for those who prefer expert assistance.
Cove’s dedication to customer satisfaction is evident in its 60-day risk-free trial and its policy of no long-term contracts. However, the system may not be best for those who prioritize professional installation or need advanced smart home integrations beyond basic functionality.
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Cove Security System Components
Cove offers homeowners a variety of products designed to meet the diverse needs of its users and provide comprehensive protection and peace of mind.
Alarm Panel and Hub
The alarm panel and hub are the backbone of Cove’s security system. The touchscreen control panel is intuitive and user-friendly and acts as the central hub, connecting and controlling all other devices in the home security setup. The panel includes a built-in cellular connection for 24/7 monitoring and a backup battery that ensures continuous operation during power outages.
Door and Window Sensors
Cove’s door and window sensors are compact yet highly effective in detecting unauthorized entry. These sensors are equipped with strong adhesive strips for easy installation and can be placed on any door or window in your home. When the sensor detects a door or window opening, it sends an instant alert to the control panel, triggering the alarm if the system is armed.
Glass Break Detector
The glass break detector adds a layer of security by monitoring for the distinct sound of breaking glass. This sensor is particularly useful for homes with large windows or sliding glass doors. The detector covers an area of up to 15 feet, making it an essential component for safeguarding vulnerable entry points.
Motion Sensors
Motion sensors are designed to detect movement within your home. They cover a wide area and trigger the alarm if unexpected activity is detected. These pet-friendly sensors reduce the risk of false alarms caused by pets weighing under 45 pounds. The sleek design allows for discreet placement in corners or on walls.
Indoor Cameras
Cove’s indoor cameras offer 2K resolution video, night vision and two-way audio. They allow you to monitor and communicate with anyone inside your home, day or night. The cameras are compatible with the Cove Plus plan, enabling cloud storage and remote viewing through the Cove app.
Outdoor Cameras
The outdoor cameras feature weather-resistant housing and 2K resolution for clear video monitoring. These cameras include motion detection and night vision capabilities, ensuring your property is protected around the clock. They are easy to install and integrate into the Cove system.
Doorbell Cameras
Cove’s doorbell cameras allow homeowners to see and speak to visitors at the doorstep without getting out of the house. The doorbell camera features HD video, two-way audio and motion detection, notifying instantly when someone approaches the door.
Key Fob
The Key Fob provides a convenient remote control of the Cove security system. It allows homeowners to arm or disarm the system without needing to access the control panel. The fob also includes a panic button, which, when pressed, immediately triggers the alarm and alerts the monitoring center.
Flood Sensor
Cove’s flood sensor protects houses from water damage by detecting leaks and standing water early. The sensor can be placed in areas prone to flooding, such as basements, bathrooms, or near water heaters. When water is detected, the sensor sends an alert to the control panel, enabling homeowners to take action before significant damage occurs.
Smoke Detectors
Cove’s smoke detectors are designed to detect smoke and potential fires quickly. They are connected to the system’s monitoring service, ensuring emergency services are notified even if you’re not home. The devices also have battery backup, ensuring continuous operation during a power outage.
Cove Smart Home Integration
Cove Smart Home IntegrationCove’s home security system integrates smoothly with popular smart home platforms, including Amazon Alexa and Google Home Assistant. This integration is available through the Cove Connect system.
It enables homeowners to arm or disarm their security system, check the system status and manage connected devices using simple voice commands like “Alexa, arm my system” or “Hey Google, is my system armed?”
However, while Cove’s integration with these voice assistants is effective for basic commands, it doesn’t extend to more advanced smart home automation features, such as controlling smart lights, thermostats, or other non-security devices.
If your home has a wide array of smart devices you wish to control through a single platform, you may find Cove’s smart home capabilities somewhat limited.
Cove Plans and Pricing
Whether you’re interested in building a custom security system tailored to your specific requirements or opting for a pre-configured package that covers all the essentials, Cove has options to suit a wide range of budgets and preferences.
Build Your Own Custom Home Security
Cove allows homeowners to build custom home security systems for those who prefer a tailored approach. With the Build Your Own option, you start by selecting a basic package that includes the Cove Alarm Panel and Hub, then add the exact components you need, such as door and window sensors, motion detectors, cameras and environmental sensors.
Customizing your home security system with Cove is straightforward and user-friendly. The online interface guides you through the selection process, helping you choose the right number of sensors and other devices based on your home’s size and layout.
The following is a home security system that we customized for a two-level house with two doors, two easy-access windows and a pet.
| TYPE | HARDWARE | COST |
|---|---|---|
| Panel | 1 Hub
1 Touchscreen Panel | $45
$45 |
| Burglary Sensors | 2 Door sensors
2 window sensors | $9
$9 |
| Surveillance | 1 Eufy outdoor camera | $79.99 |
| Add-on | 1 Key Fob | $7.50 |
Home Security Packages
Cove does not offer pre-configured security packages like some other companies. Instead, it focuses on providing customizable plans, where customers can build their own security system by selecting the necessary components and choosing between two monitoring plans: Cove Basic and Cove Plus.
Monitoring Plans
Cove offers two main monitoring plans that provide 24/7 professional protection for your home. Both plans include essential features like 24/7 monitoring, InstaText alerts and environmental protection.
However, the Cove Plus plan offers additional benefits, such as smart home integration with Alexa, Google Home and camera support. It is a more comprehensive option for those looking to integrate their security system with other smart devices.
| PRICE | INSTALLATION | SMART HOME INTEGRATION | HARDWARE GUARANTY | RECORDING CLOUD STORAGE | |
|---|---|---|---|---|---|
| Cove Basic | $17.99 per month | Optional | No | 1 year | No |
| Cove+ | $27.99 per month | Optional | Yes | Lifetime | Yes |
Cove Basic – Perfect Home Security Starter Package
The Cove Basic plan includes 24/7 professional monitoring, ensuring your home is protected around the clock. It also covers environmental monitoring, alerting you to dangers like smoke or carbon monoxide. One of the standout features of the Basic plan is InstaText, which sends you instant alerts if any unusual activity is detected, allowing for quick responses.
This plan is ideal for new home security users who want a straightforward, cost-effective solution without needing advanced features. The one-year equipment warranty provides peace of mind, making it a solid option for budget-conscious homeowners.
Cove Plus – Full Control With Outstanding Protection
The Cove Plus plan includes all the features of the Basic plan, such as 24/7 monitoring and environmental protection, but adds enhanced smart home integration. With the Cove Plus plan, you can control your security system using voice commands via Alexa or Google Home and gain support for security cameras, including cloud storage for recorded footage.
The lifetime equipment warranty included with this plan further ensures that your investment is protected over the long term. The Cove Plus plan is perfect for tech-savvy homeowners who want to integrate their security system into a broader smart home ecosystem and who value the added convenience and protection of camera support.
Cove App and Add-ons
In addition to its core security plans, Cove offers additional features allowing homeowners to customize their setup, ensuring their specific security needs are easily met.
Cove App Features
The Cove app is designed to be intuitive, so even non-tech-savvy users can navigate it easily. It’s an essential tool for anyone looking to stay connected to their home’s security, no matter where they are.
Through the app, users can:
- Arm and Disarm the System: Quickly and easily control their security system remotely.
- Receive Instant Alerts: Get real-time notifications if any sensors are triggered or unusual activity is detected.
- View Live Camera Feeds: The app allows homeowners with Cove Plus and camera-enabled setups to monitor their homes through live video feeds.
- Create Routines and Schedules: Set up automated routines, such as arming the system at a specific time each night or disarming it in the morning to fit your daily life.
- Monitor Environmental Conditions: Monitor potential environmental hazards like smoke, carbon monoxide and water leaks.
Medical Pendant
The medical pendant is designed for individuals who may need emergency assistance at the push of a button. Worn around the neck or wrist, the pendant sends an instant alert to the Cove monitoring center when activated, ensuring rapid response in case of medical emergencies. It’s a vital component for elderly users or those with health concerns.
Installing Cove
Installing the Cove security system is straightforward, whether you choose DIY installation or professional help. While most users find the DIY option simple, Cove offers professional installation through HelloTech. This service starts at $129 and ensures that experienced technicians install your system correctly.
Here’s a walkthrough of the customer journey of setting up a personalized Cove’s home security system:
- Planning Your Needs. The first step is to determine the specific areas of your home that need protection. Cove’s website features an intuitive tool that guides you through this process, asking key questions about your home’s layout (e.g., the number of levels, easy-access windows and pets that might affect the placement of motion sensors).
- Budgeting. Cove’s tool provides instant, detailed estimates, breaking down the cost of each item, any included courtesy items and the total cost of your customized system.
- Selecting a Plan. Cove allows you to choose between its two monitoring plans: Cove Basic and Cove Plus. If your setup includes cameras, the system will automatically recommend the Cove Plus plan due to its enhanced camera support and smart home integration.
- Installing. Cove’s pre-configured equipment comes with adhesive strips for easy mounting and the Cove app guides you step by step through the setup process, making it possible to have your system up and running in as little as 30 minutes.
What We Like About Cove
Cove Home Security stands out for several reasons, making it a strong contender in the home security market.
- System Customization Flexibility. Customers can build their security setup tailored to their needs, choosing from various sensors, cameras and environmental detectors. This level of personalization ensures that homeowners are not paying for equipment they don’t need.
- Straightforward Installation Process. The system is designed for easy DIY setup, with clear instructions from the Cove app. Additionally, Cove offers professional installation for those who prefer a hands-off approach, adding another convenience layer.
- No Long-Term Contract. Cove offers robust security without the long-term contracts often required by other companies. This is particularly appealing for renters or homeowners who prefer flexibility.
- Security System’s Quick Response. Including InstaText alerts and a quick response time further enhances the sense of security that Cove provides, ensuring that help is always within reach when needed.
What We Didn’t Like About Cove
While Cove has many strengths, there are a few areas where the company could improve.
- Limited Smart Home Integration Capabilities. Although Cove does offer basic compatibility with Amazon Alexa and Google Home, the system doesn’t extend to more advanced smart home features like controlling lights or thermostats. This may be a limitation for customers looking for a fully integrated smart home experience.
- Design of Some of Cove’s Equipment. For instance, the entryway sensors, while effective, are somewhat bulkier than those offered by competitors. This may be a minor inconvenience for homeowners who prefer more discreet security devices.
- Customer Service Mixed Reviews. While Cove’s customer service is generally well-regarded, there are mixed reviews regarding response times and issue resolution. Some users have reported delays in getting support or resolving technical problems.
How Cove Stacks Up
Here’s a look at how Cove Home Security compares to some of the other major players in the space:
Cove vs. Ring
When comparing Cove and Ring, both companies offer compelling home security solutions, but they cater to slightly different audiences and priorities.
Customizability and Setup
- Cove. The company excels in customization, allowing users to build their security system according to their needs. The flexibility to choose only the necessary components can make Cove a more budget-friendly option.
- Ring. Ring is also known for its ease of installation but places a stronger emphasis on its ecosystem of interconnected devices. Ring’s systems are generally more plug-and-play, focusing less on deep customization beyond adding new devices.
Smart Home Integration
- Cove. While compatible with Alexa and Google Home for basic voice control, Cove doesn’t offer a high level of smart home device integration, limiting users who look for a more comprehensive smart home experience.
- Ring. This company is deeply integrated with Amazon’s Alexa, allowing for more advanced control of smart home devices, including lights, locks and thermostats.
Monitoring and Contracts
- Cove. Cove provides professional monitoring with no long-term contracts. Their plans are competitively priced and customers can self-monitor using the app.
- Ring. Ring offers similar flexibility with its monitoring plans, which are also contract-free. Ring Protect plans are slightly more affordable than Cove’s, but Ring’s professional monitoring is only available in specific markets. Additionally, Ring emphasizes its Neighborhood Watch feature, allowing users to share alerts and footage with neighbors, which can be an attractive feature for community-minded users.
Customer Support and Reputation
Cove and Ring both have robust customer support teams, but there are some differences in user experiences. Cove is praised for its quick response times and helpful support despite occasional reports of delays. Ring, a more established brand, has a larger user base and more extensive online resources. Still, it also receives mixed reviews about its customer service, particularly regarding issues with device reliability and customer support responsiveness.
Learn more: Ring Home Security review
Cove vs. ADT
When comparing Cove to ADT, it’s essential to consider the key differences in approach, pricing and services.
Service and Contracts
- ADT. ADT’s monitoring service is extensive, with multiple nationwide monitoring centers. Its systems are usually installed by professionals, which can benefit those who prefer not to handle the setup themselves. However, this professional setup often comes with long-term contracts ranging from 24 to 36 months.
- Cove. The company emphasizes flexibility and simplicity. Customers can install the system themselves with the significant advantage of no long-term contracts. This appeals to customers who want professional-grade monitoring without being locked into a lengthy commitment.
Pricing
- ADT. ADT’s pricing tends to be higher due to the professional installation, extensive monitoring infrastructure and brand reputation. The cost includes both the equipment and the monthly monitoring fees.
- Cove. Cove’s pricing is more transparent and typically lower, especially considering the lack of required contracts and the DIY installation option. Customers can customize their system to fit their needs and budget.
Smart Home Integration and Technology
- ADT. The brand offers extensive smart home integration, supporting a wide range of smart devices including lights, locks, thermostats and more. ADT’s Pulse and Command systems provide high control over the home environment, making it a better choice for those looking for a comprehensive, high-tech home automation experience.
- Cove. While offering basic smart home integration with Amazon Alexa and Google Home, Cove does not match the level of smart home control that ADT provides. Cove focuses more on core security functions than full smart home automation.
Customer Support and Reputation
- ADT. ADT’s long-standing presence in the home security market comes with a well-established customer support network. However, customer reviews of ADT are mixed, with some users expressing dissatisfaction with the long-term contracts, high cancellation fees and customer service experiences.
- Cove. Although newer to the market, Cove has received generally positive reviews for its customer support, particularly its quick response times and helpful service. The flexibility of no long-term contracts and DIY installation also contributes to higher customer satisfaction among those prioritizing convenience and flexibility.
Learn more: ADT Home Security review
What Are People Saying About Cove
Many customers have praised Cove’s ease of installation and user-friendly system design. Reviews often highlight the straightforward DIY setup, making it an attractive option for those who prefer not to hire a professional.
Additionally, the customer support team at Cove receives frequent commendations for being responsive, helpful and courteous. Users have expressed satisfaction with the company’s quick response times and the ability to resolve issues efficiently.
Despite the positive feedback, some customers have reported issues with the reliability of Cove’s equipment. Common complaints include sensors losing communication with the central panel, especially in larger homes, leading to false alarms or missed alerts. There have also been criticisms regarding the quality and durability of the equipment, with some users experiencing malfunctions after a couple of years of use.
Is Cove the Right Home Security System for You?
Choosing the right home security system depends on various factors, including your needs, budget and preferences. Cove Home Security is a strong contender for many homeowners, but it may not be the best fit for everyone.
When Cove May Be the Right Choice for You
- Flexibility Without Long-Term Commitment. If you prefer not to be locked into a long-term contract, Cove’s no-contract plans are a significant advantage. You can enjoy professional monitoring without the worry of early termination fees.
- Ease of Installation. If you’re comfortable setting up your system or prefer to avoid the cost of professional installation, Cove’s intuitive setup makes it easy to get your security system up and running quickly.
- Budget-Friendly Options. For cost-conscious people, Cove offers competitive pricing on equipment and monitoring plans. Customizing your system to include only the necessary components helps keep costs down while providing essential security coverage.
- Strong Customer Support. Cove has built a reputation for responsive and helpful customer service, which is ideal for you to resolve issues quickly or have questions answered by knowledgeable representatives.
When Cove May Not Be the Right Choice for You
- Limited Smart Home Integration. While it does offer basic integration with Amazon Alexa and Google Home, Cove lacks the more comprehensive smart home automation features that other systems provide. If you’re looking for a security system that fully integrates with smart home devices, Cove might not be the best fit.
- Large Homes with Complex Layouts. Some users have reported issues with sensor range and communication reliability for larger homes with multiple levels and extensive layouts. You might need a more robust system if you have a big house with numerous entry points.
- Preference for Premium Equipment. Cove’s equipment may not match the sophistication or durability of higher-end systems. If you’re looking for top-of-the-line technology or are concerned about long-term durability, consider other options with more premium equipment.
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Methodology – How We Selected the Best Home Security Companies
To determine the best home security companies ranking, the Forbes Home editorial team analyzed 22 companies and 133 systems across 68 different attributes broken into categories represented in the below pie chart:
You can find out more about how Forbes Home rates home security companies in our detailed methodology page.
Frequently Asked Questions (FAQs)
How much does Cove cost?
Cove offers two main monitoring plans: Cove Basic, which starts at $17.99 per month and Cove Plus, which starts at $27.99 per month. The cost of the equipment varies based on the components you choose for your system. For instance, door and window sensors typically cost around $9 each, while the central touch alarm panel costs around $45.
How easy is Cove to install?
Cove is designed for easy DIY installation, with most users able to set up the system in under an hour. The equipment comes pre-programmed and the Cove app provides step-by-step instructions to guide you through the process. If you prefer not to install the system, Cove also offers professional installation services through HelloTech for an additional fee.
What does Cove include?
Cove’s security system includes various components that are customized to your needs. You can select from door and window sensors, motion detectors, glass break detectors, indoor cameras, smoke and CO detectors and more. The system has a Touch Panel, which is the central hub for controlling your security setup.
What is Cove rated?
Cove is highly rated across various review platforms. On Trustpilot, it holds an average rating of 4.2 out of 5 stars, based on over 5,761 reviews. With 86% being 5-star reviews, customers frequently praise its ease of use, affordability and responsive customer support.
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