The Best UCaaS Providers
Forbes Advisor Ratings
Methodology
To identify the best UCaaS providers, we looked at a number of factors. These include features, pricing, scalability, customer support and ratings. We also looked at reviews of each company to get a sense of what real users think of the service:
- Pricing: To compare pricing, we looked at the cost of basic service for each company. This includes features such as unlimited calls and SMS, as well as a mobile and desktop app.
- Scalability: We looked at the ability of each UCaaS provider to support businesses of all sizes. The service should be able to scale up or down as needed, without sacrificing features or quality.
- Customer support: We considered the availability of customer support, as well as the quality of support, for each UCaaS provider. The service should have 24/7/365 customer support, with knowledgeable and friendly staff.
- Ratings: We analyzed ratings from independent sources, such as The Tolly Group, to get a sense of each UCaaS provider’s reputation. Plus, we considered real customer reviews.
Frequently Asked Questions (FAQs)
What is UCaaS?
UCaaS stands for “unified communications as a service.” It’s a cloud-based communications platform that includes features, such as VoIP, videoconferencing and instant messaging. UCaaS providers offer a variety of plans and pricing models, so businesses can choose the right solution for their needs.
How much does UCaaS cost?
The cost of UCaaS depends on the features and services you need. Basic plans typically start at around $20 per user, per month, but can vary depending on the provider.
What are the benefits of UCaaS?
UCaaS can improve communication and collaboration within a business. It can also save money by eliminating the need for multiple communications platforms and services. UCaaS is also scalable and flexible, so it can grow with your business.
What is the process for migrating to UCaaS?
The steps involved when you want your business to begin using UCaaS include defining your business goals, assessing what your current situation is and making sure that your employees are prepared to make the move with you. You want to get the most out of this new form of communication system, so ensure that you have the proper bandwidth to put it into place and having everything you need installed to begin using UCaaS will make the transition that much smoother.
How can a UCaaS platform be accessed?
Because it uses multiple forms of messaging, such as instant, voice and conference, UCaaS solutions are available on most devices, including smartphones, landline phones, laptops, desktop computers and tablets.
