Contact Us

Have specific questions about your application or your eligibility for a certain type of assistance? The fastest way to receive help is by:

• calling 1-800-621-3362
  711 or Video Relay Service is available
  • Press 1 for English
  • Press 2 for Spanish
  • Press 3 for other languages
• visiting a Disaster Recovery Center (DRC Locator)
• emailing [email protected]

FEMA collects, maintains, uses, retrieves, and disseminates the personally identifiable information (PII) of individuals who apply for FEMA disaster assistance under the authority of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (the Stafford Act), Pub. L. No. 93-288, as amended (42 U.S.C. 5121-5207) and the System of Records Notice DHS/FEMA-008 Disaster Recovery Assistance Files, 78 FR 25282 (April 30, 2013). 

If you are requesting case specific information we need to verify your identity before responding to your question. Please provide the following information in your email to verify your identity:  

• your full name,
• damaged property address,
• current mailing address if different from damaged dwelling address,
• current phone number, and
• ONLY the last four (4) digits of your Social Security Number (SSN)

FEMA may retain emails associated with [email protected] for internal quality assurance purposes or to update your file, if needed. Furnishing  the last four (4) digits of your SSN and other requested information is voluntary, but not providing this information will prevent us from disclosing any case specific information or completing any updates to your file via email and you will be redirected to FEMA’s helpline at 1-800-621-3362.