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CSV versus XML Format
The following table shows the differences between exporting and importing KB content in CSV and XML format.
CSV format – fast and simple way to export and import article basic information
XML format – more complex but a complete export and import of article data including attachments, authors, password, and more.
| Supported Features | XML | CSV | Notes |
|---|---|---|---|
| Article - Title |  | | |
| Article - Content ( Text ) | | | |
| Article - Excerpt | | | |
| Article - Comments | |  | To avoid duplication, comments are only copied between sites not within the same site. |
| Article - Meta Data | | | |
| Article - Tags | | | |
| Categories | | | |
| Categories - Meta Data (Description, Font Icons etc.) | | | |
| Categories - Hierarchy | | | Category hierarchy is not created during import. You need to assign imported categories to appropriate parents. |
| Categories - Image Icons | | | |
| Author mapping | | | |
| Import Assets ( Files ) Max 50MB (Images, PDF, Excel, etc.) | | | |
| Attachment References (Images, PDF, Excel, etc.) |  | | XML Import:
CSV Import:
|
| Edit via Excel-like Tools | | | |
| Password Protected Articles | | | XML Import:
CSV Import:
|
| Backup the whole KB | | | |
| Migrate within a Website | | | |
| WordPress Editor (Gutenberg Blocks) | | | XML Import:
CSV Import:
|
| Page Builders (Elementor, Divi, Beaver Builder, etc.) | | | XML Import:
CSV Import:
|
| Links Editor - Add-on | | | Links Editor has to be active during XML import. CSV import will create regular articles instead of linked articles. |
| Rating - Add-on | | | |
| Other Content Types (Pages, Other Custom Post types, Posts, etc.) | | | Other Custom Post Types might work depending on the destination site configuration, but support is not provided. |
| Access Manager Content Only | | | No Access settings will be imported. All access must be setup in the imported Knowledge Base. |
| KB Groups | | | No Access settings will be imported. All access must be set up in the imported Knowledge Base. |