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One-third of help-desk tickets stop work, says study

Problems turn up on Mondays, but don’t turn into tickets till Tuesdays.

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Should there be a financial penalty for ignoring IT?

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IT StrategyMarketsTechnology Industry

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HP’s new remote support service can even resurrect unbootable PCs

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Download our remote IT support tools enterprise buyer’s guide

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Enterprise buyer's guide: Remote IT support software

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Collaboration SoftwareEnterprise Buyer’s GuidesSmall and Medium Business

Enterprises urged to think carefully about Windows 10 extended support options

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Apple gets smart about tech support and genAI

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AppleGenerative AITech Support

Articles

macOS Sonoma beta hints DFU boost for Mac admins

A fresh change buried in the latest macOS Sonoma beta should make it a little easier to get bricked Macs out of Device Firmware Update (DFU) mode.

Aug 21, 2023 4 mins

AppleComputers and PeripheralsTech Support