Modified: August 7, 2025
CodeWeavers, Inc is dedicated to protecting the privacy of its customers.
The high level summary: We collect information in order to provide excellent customer service and to understand the patterns of people visiting our website. We do not give your information to third parties without your consent. We do not collect more information than we need, and we take meaningful steps to secure what information we have gathered. If you suspect there has been a data breach involving data that we store, please report your suspicion to our security team.
In this Privacy Notice, “CodeWeavers” refers to our website, our application, and the products and services offered through our website and application. References to “we”, “us” or “our” means CodeWeavers. When you provide data to us as part of using CodeWeavers services, you provide your consent and agree to the collection of the provided personal data in a lawful and fair manner. CodeWeavers is the primary data controller for all data collected after obtaining your consent.
As a rule, we never require information that is not truly necessary for the functionality of our system and products.
We will ask you for your name and email. We will do this if you request a trial version, and we will also do this if you purchase our products. We will use your email address to send you emails about the product you have expressed interest in.
If you create an account on our website, whether to purchase a product, or simply to participate in the resources we make available (such as our forum), all of your data will be keyed to your email address. That is your primary login credential, and the key we use to store data. We will ask you for a password, but we will store only a hash of that password, not the password itself.
We will invite you to supply further information, such as alternate emails, biographical details, and an optional 'avatar'. All of this information is optional, and is largely used to enhance the experience of interacting on our forums and to make it easier to receive customer support from us.
In general, any communication you send to us will be stored in a database. That includes emails we receive, tickets you submit to us, or posts you make in our forums. We will store the information you send us, and any response we send to you.
If you make a purchase with us, we will gather enough information to authorize the purchase, including address and credit card details. However, we never store any credit card information. All such information is transmitted to a third party processor and then discarded. We currently use Paypal to process our credit card transactions.
Our CrossOver Mac and CrossOver Linux products each have a facility which can permit us to gather and transmit data to our server pertaining to the hardware on which the products are run. This facility is only utilized when you create a rating and submit it to our database via CrossOver. This feature is entirely optional and you can submit ratings directly on our website here to avoid submitting any information about your hardware to our database.
Information that may be submitted:
CrossOver Mac
Mac model name, Mac model number, firmware version, OS loader version, kernel version, display resolution, GPU vendor, total CPU #, locale, bitness, CrossOver install location, time since boot
CrossOver Linux
CrossOver product version, CrossOver install location, OS bitness, desktop session type, window manager, locale, contents of /etc/os-release
We gather data that is provided by your web browser, including your IP address and the browser agent string (i.e. OS platform, browser version). We will use your IP address to geolocate you. Our website will include Javascript or other code that, if you consent, will embed tracking cookies from third party services, most notably Google Analytics. We will use those third party services to keep track of traffic to our website. With Google Analytics, we set the anonymizeIp flag.
We make no effort to connect these two data sets; our intention is to use the automatic data in the aggregate, and not in the specific. That is, we do not store any of the automatic data in the database that holds your email address and the information you have provided to us.
We will store a cookie in your browser to manage a session with us; that gives you a 'login' capability on our website. That cookie is simply a unique session ID that ties to session data stored in RAM on the server. We don't store anything in the cookie itself. Note that the use of cookies is standard on the internet. You can configure your browser and whether or not it will accept cookies. Note that if you do not accept our cookie, some features of our web site will not work.
Certain data is mandatory for the use of our services, while other data is optional. When data is mandatory, it is clearly indicated throughout our website and the CrossOver products. You are free to choose not to provide optional data without any impact on the availability or functionality of the services you receive from us. If you have any questions about which personal data is mandatory, please contact us using the contact information provided at the bottom of this privacy notice.
We have a small but dedicated team that is responsible for our web infrastructure, and all of your data is stored on our own servers located in the US. Data manually uploaded by users to the xfer site is controlled by us and stored on Amazon Web Services servers. Our staff actively seeks out and follows industry best-practices for security, including monitoring security mailing lists for areas of concern. We hire an outside third party to scan our websites for any indications of insecure practices, and cure any concerns raised by that third party.
We retain the voluntary data you provide us with as long as you have an active account with us. The data we gather in an automated fashion is purged from our servers within approximately 6 months (as our webserver logs rotate). Data automatically shared with third parties such as Google Analytics are retained by them in whatever is their default mode.
The primary data we request from you is your email address, and we use that to communicate with you. We will use your email address for other mailings if you opt-in to those mailing lists. Each of those email lists are described at the time of the 'opt-in' presentation.
We also use your email address and password as keys to unlock any purchased version of CrossOver. If you communicate with us via our forums or ticket system, we will use the information you provide to attempt to help you. If you participate in our forums, we will present any information about yourself that you volunteer (i.e. your avatar). If you provide us with an address, we will use it to ship physical items to you, in the rare event that we need to ship you something physical.
We use your geolocation to set the currency and amount for your purchase.
We use the aggregate data we collect from all of our customers to attempt to understand the pattern of visits to our web in order to attract more customers and provide better services.
If you purchase a product from us, we will use your email address to send you updates about that product and the status of your account with us.
If you submit ratings using the CrossOver application directly, we use the hardware data that is associated with your rating to understand what hardware our customers are actually trying to run our software on, and to avoid duplicate rating submissions. We then use that data to prioritize our work on Wine and CrossOver to improve our customers’ experience.
If you create an account and post anything on our website, we run the data which is submitted anonymously through a spam protection service to reduce the number of spam messages on our forums.
We use various services and third-party processors to support our operations. The chart below provides a summary of all of the third-party processors we utilize.
We only send data if you consent to allow the use of cookies and other identifiers.
You can change your consent preference at any time here:
| Service | Purpose / Data Flow | Key Data Points Collected / Shared | Privacy Policy / Terms |
|---|---|---|---|
| Google Tag Manager (GTM) | Acts as a container to manage and deploy other tracking scripts (tags) like Google Analytics and Google Ads. It doesn't store data itself, but facilitates the data flow to other services. | Does not store data. It manages the flow of user interaction data (clicks, pageviews, form submissions) to connected services. | GTM Terms of Service |
| Google Analytics (GA4) | Website analytics and user behavior tracking. Receives data from GTM to measure traffic, user engagement, events (like trial downloads), and conversions. | Anonymized IP addresses, User ID/Device ID, demographic data, events, conversion data, browsing behavior, device information. | Google Analytics Data Privacy & Security |
| Google Ads | Online advertising and conversion tracking. Receives conversion data from GTM to measure the effectiveness of ad campaigns and to build remarketing audiences. | Cookies for tracking, conversion data (which ad led to a purchase), user interaction with ads, device information, location data. | Google Ads Data Processing Terms |
| YouTube | (Linked to Google Ads) Used for potential video ad campaigns and remarketing. Can build audiences based on interactions with our YouTube channel or ads. | Viewing history, interactions with video ads (clicks, skips), subscriber information, demographic data. Covered under Google's main policy. | Google Privacy Policy |
| Google Business Profile | (Linked to Google Ads) Provides business information for local search and maps. Can be used for location-based ad targeting. | User interactions with the profile (clicks to call, website visits, direction requests), search queries that triggered the profile listing. | Google Business Profile Policy |
| Google Merchant Center | (Linked to Google Ads) Used to manage product listings for Google Shopping ads. | Product data, performance data of shopping ads. Governed by Merchant Center and Ads policies. | Google Merchant Center Terms |
| Google Search Console | Provides data on our website performance in organic Google Search. It’s linked to Ads/Analytics to help understand the full user journey from search to conversion. | Organic search queries, click-through rates, impressions, device type, crawl errors. Primarily site performance data, not personal user data. | Google Terms of Service |
| CodeWeavers and Brevo | We collect the user's email address when they opt-in for the 14-day CrossOver trial. | User's email address and consent status. | Brevo Privacy Policy Refer to this policy for how we handle your data. |
| HelpJuice | We use HelpJuice to host and provide search results for our support and documentation pages. | Page views, search terms. | HelpJuice Privacy Policy |
| Paypal | We use Paypal to handle all payment transactions performed through our website. | User’s payment information and required additional information to complete an online payment including name and address. | Paypal Privacy Policy |
| Amazon Web Services (AWS) | We only use AWS to store data located on our xfer site. | Data uploaded directly to the xfer site. | AWS Privacy Policy AWS Customer Agreement Refer to this policy for how we handle your data. |
You have the right to know what data we have about you and you can request a copy. You can request to have your information deleted from our web site, although note that any such request will limit our ability to support you.
You have the following rights regarding your personal data processed by Codeweavers:
To exercise these rights or obtain further information, you can contact the data protection officer.
We reserve the right to modify or update this privacy notice at any time. If there is any change which impacts the way your personal data is handled, we will request your renewed consent to process your data.
If you have a concern about anything in this privacy notice, or if you would like to request a copy of your data, you can contact our privacy officer.
Here is the summary of the recent changes we made to this privacy policy in our ongoing effort to protect your privacy and increase transparency:
Date: August 7, 2025
Date: June 19, 2018
