Support

Our London-based product and service technical specialists are on hand to provide expert assistance from product deployment to service support. 

Call +44 (0)345 838 2070 

Email: [email protected] during normal UK working hours, or please get in touch for bespoke and International support packages. 

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Product release news

Vulnerability Reporting

Becrypt maintain vulnerability management processes for our products, services and associated 3rd Party technologies. If you have identified or suspect a vulnerability related to our solutions, please contact us directly at [email protected].

Our Vulnerability Disclosure Policy can be found here.

Product Download Verification

Each Becrypt product has a secure hash code associated with it available from the Becrypt Support Team. This can be easily compared to the hash code of the downloaded file.

For instructions on how to verify please see the attached file.

Release Policy

Major releases: On average, Becrypt has a major release of its core products every twelve months. Major releases are termed upgrades.  
Standard upgrades can be requested by customers who are currently registered for maintenance / subscription services.  
Major upgrades, which offer a significant increase in functionality, may be offered at additional cost. 
 
Minor releases: On average, Becrypt has a minor product release of the core products every three months. Minor releases are termed updates. Updates can be requested by customers who are currently registered for subscription / maintenance services.  
 
New products: Becrypt’s annual subscription / maintenance charge does not cover new products to be developed by Becrypt.

FAQs

What is a Cross Domain Solution?
What is High Assurance?
Where is Becrypt's product development done?
How long will security updates be available for?
Which products are currently out of standard support?
What are the latest product versions?

Release notes, resources & More FAQs

Customer Feedback

We are committed to continual quality improvement. Please take 5 minutes to share your experiences using our brief customer feedback form found here. 

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Please Contact us

general enquiries

+44 (0) 845 8382050

Support

+44 (0) 345 8382070

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