Voice, built for change
Run your contact center your way – with the flexible CCaaS built around enterprise-grade voice.
Control how voice works across your business
Evolve voice journeys as your business changes
Design, test, and update flows without rebuilding your stack
Put customer context at the center of every call
Connect voice directly to your systems of record and data sources
Balance automation and human support intelligently
Route, escalate, and assist without breaking the customer experience
Making voice complexity manageable
01 Scale voice without locking in brittle processes
- As volumes grow, hard-coded call flows become liabilities.
- Evolve journeys and routing without rebuilding your setup.
02 Bring customer context to every conversation
- Customers have to repeat themselves when voice is “bolted on”.
- Link calls directly to customer data and case history.
03 Reduce call pressure without frustrating customers
- Routine requests overload agents, but blunt automation drives churn.
- Use selective automation that hands off cleanly to humans.
04 Deliver consistent service across markets and languages
- Global teams need local flexibility without losing control.
- Adapt voice logic for all markets on a single platform.
What do you need to achieve?
Run voice operations at scale
Run reliable voice operations that stay under your control, even as volumes, regions, and requirements change.
Automate conversations without losing control
Automate routine conversations selectively, with full control over when automation acts and when agents step in.
Connect voice to your existing platforms
Connect voice to your systems of record so every interaction starts with the right customer context.
Where flexibility turns into measurable impact
Success Story
Stadtwerke Hamm’s modernized customer service
- Full agent transparency
- Higher sales from better interactions
- Lower call volume via automation
- Faster, more reliable customer response
“We looked at our statistics and saw that our sales levels got better and the response from our customers also got better.”
“We have people working already with babelforce on our Swedish team. And the rest of the team is very jealous of them.”
Digital Platform Advisor Stadtwerke Hamm
Customer Service Manager at Ratioparts
Marley Spoon
First class service provider with personalized support
Global Head of CCI Outbound & Planning
“babelforce has given us flexibility and control over how we work with our phone setup, whether for inbound or outbound calls. It easily integrates with our ticketing system and the support we have received for additional requests or product development has always been great.”
Customer satisfaction is what we do
Book your demo today
We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do.
We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll: