0
Still curious? Ask our experts.
Chat with our AI personalities
Vivi
Lao
FranAdd your answer:
Earn +20 pts
The effects of poor customer service?
Diminished customer base.
Poor customer service?
percentage of customers lost through bad customer service
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
What kind of customer would you like to approach a satisfied customera doubtful customer or an irate customer?
For me, I prefer both. Why? Because doubtful customer can educate about the product or service from inquiries up to order processing and angry customer can pacify them by sympathy, offering a reward program and ask an apology about poor product or service and poor customer service. My objective is to retain the customers for patronizing the product/service regardless what type of customers are.
How can poor customer service affect staff?
it makes the staff imbarresd n annoyed because theyre being represented by a awful customer service staff
