Retail Stores

Globally, more than 70% of the labor force do not actively engage in the workplace. Disengaged employees are often absent, increase customer dissatisfaction, and decrease organizational profitability. Bank managers who fail to address employee disengagement risk organization profitability and competitive position. Grounded in Khan's engagement theory, the purpose of this qualitative single case study was to explore strategies bank managers use to promote employee engagement for increased organizational profitability. The participants comprised 5 bank managers from a single bank in Toronto, Canada, who successfully implemented employee engagement strategies to increase organizational profitability. Data were collected from semis-structured interviews, company documents, and journaled notes. Thematic analysis revealed 3 themes: training and development, effective internal communication and feedback, and reward and recognition. A key recommendation is that bank managers develop engagement strategies that promote employee engagement to increase performance and impact financial performance while considering employees' interests. The implications for positive social change include the potential for bank managers who increase profitability to increase charitable contributions to social causes such as cancer support and disaster relief as part of corporate social responsibility. Additionally, engaged employees who take pride in their company are likely to volunteer in company-related social initiatives, which could benefit the community.

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Günümüzde pek çok insanın web siteleri veya diğer online platformlar aracılığıyla çevrimiçi alışverişi tercih ettiği bilinmektedir. Bu doğrultuda, tüketiciler ve çevrimiçi alışveriş hizmeti sunan işletmelerin buluşma noktası olan web sitelerinin kalitesi ve çekiciliği gibi nitelikleri ile tüketim kavramının altında yatan güdüden biri olan hedonik (deneyim odaklı) alışveriş arasındaki ilişkiyi anlamak hizmet iyileştirmeleri ve geliştirmeleri açısından faydalı olacaktır. Bu çalışma web çekiciliği, web kalitesi ve hedonik alışveriş değerinin çevrimiçi satın alma kararına etkisini araştırmak amacıyla tasarlanmıştır. Araştırma verileri, birincil veri toplama yöntemlerinden biri olan anket formu aracılığıyla online olarak 227 katılımcıdan elde edilmiştir. Değişkenler üzerinde SPSS 21 paket programı kulllanılarak çoklu regresyon analizi yapılmıştır. Araştırma sonuçlarına göre, hedonik alışveriş değerinin satın alma üzerinde anlamlı bir etkisi olduğu gözlemlenmiştir. Bunlara ek olarak, zaman temelli müşteri değeri ve web kalitesinin hedonik alışveriş değeri üzerinde anlamlı etkileri olduğu ancak web çekiciliğinin hedonik alışveriş değeri üzerine etkisi olmadığı sonucuna ulaşılmıştır.

In the retail industry, the strategic arrangement of products within a store environment significantly influences consumer behaviour and purchase decisions. Visual merchandising, as a key component of retail strategy, aims to enhance the aesthetic appeal of store layouts and product displays to attract and engage customers effectively. With the advent of artificial intelligence (AI) and predictive analytics, retailers now have unprecedented opportunities to optimise visual merchandising layouts based on data-driven insights. This theoretical article proposes a comprehensive framework for leveraging AI-based predictive analytics to optimise visual merchandising layouts in retail stores. The proposed framework integrates various theoretical perspectives from retail management, consumer behaviour and AI technologies. It begins by outlining the fundamental principles of visual merchandising and its impact on consumer perceptions and behaviours. Subsequently, it discusses the evolving role of AI and predictive analytics in retailing, highlighting their potential to revolutionise visual merchandising practices. The framework then delineates the key components of AI-based predictive analytics, including data collection, processing, modelling, and optimisation algorithms. Furthermore, the article explores the application of machine learning techniques such as clustering, classification and regression analysis to analyse historical sales data, customer demographics and environmental factors. By harnessing these insights, retailers can anticipate consumer preferences, optimise product placements and tailor visual merchandising layouts to maximise sales and enhance customer satisfaction. Additionally, the framework emphasises the importance of continuous refinement and adaptation of AI models through feedback loops and performance monitoring. Moreover, the theoretical framework addresses potential challenges and ethical considerations associated with the implementation of AI-based predictive analytics in visual merchandising, such as data privacy, algorithmic bias and transparency. It underscores the need for retailers to establish robust governance mechanisms and ethical guidelines to mitigate risks and ensure responsible AI deployment. Overall, this theoretical article contributes to the academic discourse on the intersection of AI technologies and visual merchandising in retailing. It provides a conceptual roadmap for researchers and practitioners seeking to harness the power of predictive analytics to optimise visual merchandising layouts and drive competitive advantage in the dynamic retail landscape.

A finales de la década de los cincuenta Enrique Loewe Knappe encarga al arquitecto Javier Carvajal el diseño de las futuras tiendas de la casa Loewe. Ante este encargo, Carvajal no solo decide dar respuesta al encargo de su cliente si no construir la identidad de las tiendas de la casa de lujo a partir del diseño de los interiores de los locales y de sus muebles, otorgando a estos una imagen común.
Este artículo tiene como objetivo analizar y poner en valor los distintos diseños de Javier Carvajal, algunos de ellos no construidos, clasificando estos en función de su labor en el proceso de compra. Esta clasificación nos permite ver como el arquitecto se adelantó a su tiempo, construyendo la imagen de Loewe gracias a una visión innovadora de como debían de ser los puntos de venta de la marca.

ABSTRACT.

Brand perception and its application in the point of sale are innovative study objects. Relationship between them and possible effects are a focus of monetization and performance in the Broadband Society context. The well-known brand Zara tops the sales record of the multinational Inditex. This brand produces 70% of the sales of the whole group. Far from making use of traditional marketing, Zara turns out to be an expert brand in the application of sensory techniques, through the senses, and in creating an experience for consumers, as a buying impulse and especially treating the consumer as an emotional subject, connecting the consumer with the brand and promoting an emotional bond. These aspects are reflected in the points of sale of the brand, especially in the so-called Flagships or concept stores. Methodology is a case study, using a quantitative technique, using a survey. We analyze the brand's Flagship stores, as a point of direct contact with the consumer, trying to understand the relationship between perception and of the brand by the public, with respect to these iconic stores. We conclude the main elements that help shape the perception of the brand in Flagships stores are the combination of colours, brightness, shop window and fragrance.

RESUMEN.

La percepción de marca y su aplicación en el punto de venta son objetos de estudio innovadores. La relación entre ellos y sus posibles efectos son un foco de monetización y desempeño en el contexto de la Sociedad de Banda Ancha. La conocida marca Zara encabeza el récord de ventas de la multinacional Inditex. Esta marca produce el 70% de las ventas de todo el grupo. Lejos de echar mano del marketing tradicional, Zara resulta ser una marca experta en la aplicación de técnicas sensoriales, a través de los sentidos, y en crear una experiencia para los consumidores, como impulso de compra y sobre todo tratando al consumidor como un sujeto emocional, conectando el consumidor con la marca y fomentando un vínculo emocional. Estos aspectos se reflejan en los puntos de venta de la marca, especialmente en las denominadas Flagships o concept store. La metodología es un estudio de caso, mediante una técnica cuantitativa, mediante una encuesta. Analizamos las tiendas Flagship de la marca, como punto de contacto directo con el consumidor, intentando comprender la relación entre la percepción y la de la marca por parte del público, respecto a estas tiendas icónicas. Concluimos que los principales elementos que ayudan a moldear la percepción de la marca en las tiendas Flagship son la combinación de colores, brillo, escaparate y fragancia.

Just walk out stores-the future of shopping? Examining configurations of reasons for and against consumer adoption ABSTRACT Artificial intelligence (AI)-enabled technologies have paved the way for innovative retail formats such as just walk out stores (JWOS). Despite its promise, however, the JWOS format has challenges maturing and being fully embraced by consumers. Taking a configurational behavioral reasoning perspective, this multi-method paper examines consumers' reasons for and against JWOS adoption. Through qualitative field interviews (n = 60), five reasons for (i.e., access convenience, transaction convenience, search convenience, no need for interaction, and limited social judgment) and seven reasons against (i.e., technology reliability concerns, entry inconvenience, payment unease, customer care inconvenience, privacy, contamination, and assortment-related concerns) JWOS adoption are identified. Building on a subsequent empirical study (n = 546) using fuzzy set Qualitative Comparative Analysis (fsQCA), we show that different configurations (or combinations) of reasons for and against may lead to favorable and unfavorable JWOS attitude and adoption intention. This research contributes to the emerging literature on AI-enabled retail formats by shedding light on the nuanced drivers of JWOS adoption. With these insights, retailers can tailor their approaches to minimize barriers and accentuate positive factors associated with JWOS adoption.

4.4 EXPLORATORY FACTOR ANALYSIS (EFA) 4.4.1 Overview of factor analysis procedure used in the study 4.4.2 The Kaiser-Meyer-Olkin (KMO) and Bartlett's test of sampling 4.4.3 Extraction of factors 4.4.4 Factor loading 4.4.5 Naming and Interpretation of factors 4.5 MEAN RANKING OF DIMENSIONS IN TERMS OF IMPORTANCE 4.6 NON-PARAMETRIC TESTS DIMENSIONS OF STORE CHOICE AND GENDER 4.7 RELIABILITY ANALYSIS 4.8 VALIDITY 4.8.1 Content validity 4.8.2 Convergent validity 4.8.3 Predictive validity 4.9 SYNOPSIS CHAPTER 5 CONCLUSION AND RECOMMENDATIONS 5.1

German publishing house Vahlen in 2008, the second edition of [the book entitled] "Retail Management" includes not only a third author (Bernhard Swoboda) as a recognition of his scientific work and writings, but also a tremendous improvement of the scientific content. Furthermore, this edition offers a consistent update by new practical examples, case studies and research overviews in each chapter. The present work is even more valuable due to the dual approach of retailing, commerce or trade-both from the management perspective and especially from the marketing one. As a matter of fact, the work of the three authors is nothing else but a sustainable and comprising approach of all management activities of a retailing company, which a marketing and management specialist has to know in order to adequately steer a retail company. The quality of the book is also underlined by about 1.200 used literary sources. The majority of them are Anglo-American one.

1 Introducció Aquest treball ha estat realitzat a la botiga dels meus pares, per tant la primera i la més especial menció ha de ser per a ells. A ells els dec el projecte per deixar-me gaudir inicialment fent proves amb els sensors a la botiga i més endavant, i ja immers dins del projecte, la instal•lació de tots els microcontroladors i sensors necessaris. També mereix especial atenció el tutor del meu treball, F. del Águila López, per assessorar i ajudar-me en tot moment en tots els punts del projecte. A part també agrair al Xavi Roig el temps destinat a dissenyar i imprimir les peces que subjectaran els sensors foto reflectors a les portes de la botiga. Finalment agrair a la Jèssica Pallarès per ajudar-me en les fotos dels productes de la pàgina web, i a ella, els meus pares, la meva germana i a la resta de la família per donar-me suport en tot moment durant el transcurs del treball.

Over the last two decades, consumer behavior has changed remarkably. Consumer needs and choices have been diversifying steadily. In this extremely diversified and competitive business environment, retailers need to stay updated regarding the changing needs and choices of the customers. Thus, to develop a competitive position for themselves in the marketplace the retailers are experimenting every possible way to create a mark in the minds of the customers. They are trying to create a strong impact on their behaviors. Overall, the retailing sector has been passing through a period of sweeping revolution due to the introduction of new retailing formats. In this changing retail environment, the organized retail sector has been gaining ever-increasing importance in recent times. Moreover, with the changing nature of consumer behavior, it is the high time when the retailers should focus on the three primary aspects, viz. consumer preference, demand, and lifestyle. Together, these three aspects are playing an important role in the new retailing environment. Hence, it is essential to get an idea of the customer perception regarding the store architecture; store infrastructure, store satisfaction, and what enhances store loyalty. Therefore, the study will investigate the fundamental framework of store image and its influence on the consumer behavior. This theoretical study will not only contribute significantly to the literature in this field but also will be very helpful for the professionals in this field, academicians, and retail entrepreneurs. It will enhance the knowledge of all concerned regarding the impact of store image on the consumers and how that can influence their buying behaviors.

Objective: The objective of this study is to examine the relationships between shop image, perceived quality, trust in organic private-label (OPL) products, perceived value, and purchase intentions for OPL food products in order to better understand how to shop image influences consumer behavior towards OPL products. Methodology: Data for this study was gathered through self-administered questionnaires in Vijayawada, Andhra Pradesh. Structural equation modelling was used to analyses the data and discuss the theories related to the variables studied. Findings: The study found that shop image has a positive impact on perceived quality and customer confidence in OPL products, which in turn raises perceived value. Purchase intentions were found to be positively influenced by perceived quality, perceived value, and trust in OPL products. Moreover, the perceived value was identified as a partial mediating factor for the effects of perceived quality and trust in OPL on purchase intentions. Future implications: The findings of this study have important implications for marketers and retailers who sell OPL food products. They can use the information to improve their marketing strategies and increase consumer trust and purchase intentions towards OPL products. Additionally, the study can contribute to the development of future research in this area.

Saat ini minimarket telah menjadi pilihan utama masyarakat dalam berbelanja, karena banyak terdapat di sekitar tempat tinggal mereka, dan juga minimarket telah menyediakan kebutuhan sehari-hari masyarakat yang bertempat tinggal jauh dari pasar. Banyaknya minimarket mengharuskan masyarakat untuk mengetahui minimarket mana yang terbaik untuk berbelanja dan kesulitan menentukan yang sesuai dengan kebutuhan. Masyarakat kesulitan memilih minimarket mana yang menyediakan kebutuhan sehari-hari yang lengkap, jarak yang lebih dekat dari rumah serta minimarket mana yang memiliki harga barang yang baik dan rentang waktu buka yang lebih lama. Penelitian ini dilakukan untuk membangun sebuah aplikasi sistem pendukung keputusan (SPK) yang bertujuan untuk memudahkan dan membantu pengguna memilih minimarket mana yang terbaik sebagai tempat berbelanja yang sesuai dengan kebutuhan. Metode yang diterapkan dalam penelitian ini adalah metode Analytical Hierarchy Process (AHP). Metode ini dipilih karena m...

Customer brand loyalty has been an important area for practitioners in retailing industry due to various developments in the increasingly competitive environment. The objective of the current study is to identify the role of perceived value of the store brand in relationship between store attributes and customer brand loyalty. A self-administered questionnaire was used to collect data (n=418), from the customers visiting hypermarkets such as Tesco, Aeon Big, Mydin and Giant's in metropolitan Kuala Lumpur, Malaysia. Structural Equation Modeling is employed to analyze the data. The results demonstrate that store attribute has a direct effect on customers' perceived value as well as on their loyalty with the store brand. The store attribute also has an indirect effect on store brand loyalty via customers' perceived value of the store brand. The study recommends hypermarkets to understand customers' perception towards their brand in order to develop better marketing strategy which can enable them differentiate themselves from competitors.

“E katanalosi stin Hellada kata te metapolemiki eikosaetia 1945-1967:
“patriotiki praxis”, “kseniki epidrasi” e “ethniko charaktiristiko”; [Consumption in Greece during the post-war, twenty-year period 1945-1967: A “Patriotic Act”, a “Foreign Influence”, or a “National Characteristic”?”], in A. Stavridou-Zafraka, B. C. Gounaris and F. Toloudi (eds), Proceedings, 32nd Panhellenic Historic Conference, Hellenic Association of Historical Sciences - Greek Historical Society, Thessaloniki 2012, p. 255-277. [Exact translation from article in Greek]

This study aims at examining the role of shopping value in green image and store loyalty relationship. Convenience sampling using quota sampling was used to collect data of a sample of 565 consumers.  Using structural equation modeling, it was found that shopping value mediates the relationship between green image of retailers and store loyalty. The result provides valuable insights to researchers and practitioners, and implications for future research directions and management of the retail industry are discussed.

The aim of this study was to examine store image factors influencing store selection choice among consumers of sports apparel in South Africa. The study used a two section questionnaire to elicit responses from a total of 489 conveniently selected sportswear consumers based in three shopping malls in the Gauteng Province of South Africa. The respondents' demographic data were analysed using descriptive statistics. Exploratory factor analysis was used to identify store image factors influencing store choice. The mean score ranking technique was employed to compare the importance of the extracted factors. The Mann-Whitney U test was used to test for the influence of gender differences in store choice. Six factors influencing the store choice of sportswear consumers were identified. These were sales assistance, store atmospherics, store appeal, in-store induced appeals, promotion/brand availability and store accessibility. Among these factors, sales assistance emerged as the most important factor influencing store choice of sportswear consumers. The study also revealed that gender differences do not significantly influence store selection choice. Using the findings of the study, marketers of sports apparel may be able to increase the patronage levels in their stores by expediting the six factors identified in this study.

This study examined the influence of exterior store atmospherics upon college students’ responses to a university-branded merchandise store. The research was informed by Mehrabian and Russell’s (1974) Stimulus–Organism–Response (S–O–R) model, which proposes that consumers’ emotional responses to a physical store environment mediate how the environment shapes their patronage behaviors. An online survey with a 2 × 2 × 2 experimental design component was implemented to explore the influence of three aspects of exterior store atmospherics (i.e., landscaping, store greeter, and electronic kiosk) upon three dependent variables: consumer emotional state (pleasure/arousal), consumer liking of the store exterior, and patronage intentions. The sample included 336 college students. Analyses provide support for the S–O–R model and related research; collectively, findings are consistent with the premise that pleasure and liking of the storefront exterior shape patronage intentions at a universit...

Aris Jona Pangaribuan, Dani Anggriyani, Halimatun Sa'diah, Maya Sari, Sabrina Kusuma Ningtias, 2024, Optimizing the Influence of Marketing Strategy on Consumer Purchasing Decisions (case study at the Medan HFB sneakers store). Roro Rian Agustin, S.Sos., M.S.P. The world of the shoe industry is currently developing rapidly. However, currently people don't need to spend a lot of money and buy new shoes, because there are used shoes that can make your appearance no less attractive. One of them is second hand shoes, HFB Shoes, which sells its products in stores directly and online. The aim of this research is to reveal marketing mix aspects of the decision to purchase second hand shoes at HFB Sneakers. For this purpose, the research uses a qualitative descriptive method. And the research location is HFB Snearkers on Jl. Ujung STM, comp. Taman Crysant No.4, RT.00, Suka Maju, Medan Johor, North Sumatra. The unit of analysis that the researcher took was the owner and buyer of Second HFB Shoes. The research results show that there are various aspects of each marketing factor that influence the decision to purchase Second HFB Shoes shoes, including product quality, price satisfaction, promotional creativity, and location accessibility. It is hoped that this will provide information, insight and input to the HFB sneaker company to increase the effectiveness of its marketing, so that it can meet consumer needs and desires and increase product sales.
Keywords: Marketing Strategy, Consumer Purchasing Decisions.

Customer satisfaction is widely recognized as a key pressure in the formation of consumers' future purchase intentions. Satisfied customers are also likely to tell others of their favorable experiences and thus engage in positive word of mouth advertising. The present study aimed to study the demographic nature of the respondents in of Tamil Nadu state in India and to assess the factors of customer's satisfaction and their relationship with the selected demographic nature of the respondents. The data was collected by using questionnaire (Google form).The sample method used for the study was purposive sampling-250 samples have been chosen using convenient sampling method. Customer satisfaction is a significant subject for most marketers. The result of this analysis suggested the degree of customer satisfaction in terms of services provided by organized retail outlets.. It is concluded that the significant difference in the mean of satisfaction is found only for the employee consciousness according to the gender of the respondents.

Tembalang area, located in the outskirt of Semarang city is experiencing the proliferation of modernconvenient shops (minimarkets) dominated be Indomaret and Alfamart shops. Since 2001, 13 (thirteen)minimarkets have been established along the Jalan Bulusan to Jalan Ngesrep Timur corridor with thehighest growth during the 2004‐2009 period. Most of the shops have been established by constructing onan empty land or residing a redesigned existing building. Consumer behavior analysis revealed that 39,9%consumer visits happens twice a week with 62,7% of them to buy daily consumer products. Proximity hasbeen identified as the highest motivation to shop in these minimarkets, followed by variability ofproducts. Locational analysis identified overlapping of service range of the minimarkets due to closeproximity between each other. The minimarkets located in the Jalan Ngesrep Timur – Jalan Prof. Sudartocorridor have the highest accessibility, while those located on Jalan Tirto Agung have the l...

Tembalang area, located in the outskirt of Semarang city is experiencing the proliferation of modern convenient shops (minimarkets) dominated be Indomaret and Alfamart shops. Since 2001, 13 (thirteen) minimarkets have been established along the Jalan Bulusan to Jalan Ngesrep Timur corridor with the highest growth during the 2004-2009 period. Most of the shops have been established by constructing on an empty land or residing a redesigned existing building. Consumer behavior analysis revealed that 39,9% consumer visits happens twice a week with 62,7% of them to buy daily consumer products. Proximity has been identified as the highest motivation to shop in these minimarkets, followed by variability of products. Locational analysis identified overlapping of service range of the minimarkets due to close proximity between each other. The minimarkets located in the Jalan Ngesrep Timur-Jalan Prof. Sudarto corridor have the highest accessibility, while those located on Jalan Tirto Agung have the least. This study found oligopolistic competition among the two minimarkets.

This study provides an empirical examination of the private label roles and market advantages, against the product strategies in the Romanian Do-It-Yourself market. The seductive advantage of the brands, the plain packaging of generic products seem to vani-recession economy, as their level of penetration is considered to be as high as 40 % in certain markets. After the shock of the recession following the financial crisis of 2008-2010, as the consumers slowly return to spending, it is hardly expected that they will behave as they did before the crisis. In the Romanian DIY retail, a sector severely affected by the current recession, different players attempt to identify and implement product strategies that would bring competitive advantage and stop the decline in turnover and market share. Our objective is demonstrated how the implementation of private label strategies may be one of the key answers for the retailers operating on the Romanian market.

This study provides an empirical examination of the private label roles and market advantages, against the product strategies in the Romanian Do-It-Yourself market. The seductive advantage of the brands, the plain packaging of generic products seem to vani-recession economy, as their level of penetration is considered to be as high as 40 % in certain markets. After the shock of the recession following the financial crisis of 2008-2010, as the consumers slowly return to spending, it is hardly expected that they will behave as they did before the crisis. In the Romanian DIY retail, a sector severely affected by the current recession, different players attempt to identify and implement product strategies that would bring competitive advantage and stop the decline in turnover and market share. Our objective is demonstrated how the implementation of private label strategies may be one of the key answers for the retailers operating on the Romanian market.

Hak cipta dan penggunaan kembali: Lisensi ini mengizinkan setiap orang untuk menggubah, memperbaiki, dan membuat ciptaan turunan bukan untuk kepentingan komersial, selama anda mencantumkan nama penulis dan melisensikan ciptaan turunan dengan syarat yang serupa dengan ciptaan asli.

Adults with and without disabilities were surveyed to investigate similarities and tween these groups on dimensions of quality of life. Differences were found in marital statu ties to make choices, as well as in the extent of social networks and activities experienced by the The authors contend that quality of life is a socially constructed phenomenon that must be increasing opportunities for self-determination in terms of both skill development and supports. The effectiveness of services for individuals interactions with others. In Goode's model, with developmental disabilities have come to quality of life is achieved by meeting basi be measured by the degree to which quality needs and fulfilling responsibilities when i of life has been enhanced (Bellamy, Newton, reflects the cultural heritage of individual LeBaron& Horner, 1990). Increasingly, qual-and their environments (Goode, 1990). The ity of life indicators are viewed as a more accu-litmus test for quality of life occurs when ind rate yardstick by which to evaluate services viduals, their families, professionals, servic than merely questioning consumers on the providers, advocates, and others evaluate th degree of their satisfaction with services re-outcomes of services rather than their del ceived, which has been the standard for es-ery. As Stark & Goldsbury (1990) note, the tablishing social validity (Hawkins, 1991). individual and environmental aspects ar The extent to which the lives of individuals somewhat complicated by the interaction b with developmental disabilities match those tween the quantitative aspect (what can be o of their typical peers is a measure of their jectively measured) and the perceived dime quality of life and hence a measure of the so-sion (what is perceived to exist by individuals cial validity of the services. Interventions, and their families). then, are socially valid when their outcomes One tact pursued by Sands, Kozleski and positively affect quality of life (Storey & Goodwin (1991), Kozleski and Sands (1992) Horner, 1991). The rub in this model is our and Sands, Kozleski, and Goodwin (1992) ha inexact understanding of the dimensions of been to analyze indicators of quality of lif quality of life and the interrelationships both for individuals with and without disabil among these dimensions. As we gain in our ties. Kozleski and Sands (1992) found that s understanding of the complexities of quality cio-economic status and other indicators o of life, the process of selecting strategies for quality life such as accessibility to others who intervention must include choosing among are willing to form and maintain relation interventions that can most directly and ap-ships, personal development and fulfillment, propriately address individual quality of life and participation in social, community, an concerns. civic activities are only loosely coupled for in According to Goode (1990), quality of life dividuals without disabilit is the same for persons with and without dis-social demographics as socio abilities. He further constructs quality of life race, ethnicity, gender, ma as a social phenomenon that is a product of and education have all be independence, the ability to form and tain relationships and the accessibilit

Customer satisfaction and customer loyalty is becoming an increasingly important factor in modern retailing-a market characterized by slow growth and intense competition. Big non-European chains such as Walmart are already present in some countries and consider buying some of the retail chains in other countries, e.g. in the Scandinavian countries. This development will demand even more focus on customer satisfaction and customer loyalty in order to stay in business and may also demand that existing actors on the market place form new coalitions. Promising new partners may be identified, partly based upon measures identifying how potential partners are perceived by the customers. Based on results from the European Customer Satisfaction study, a comparative analysis of customer satisfaction in Europe is conducted. Some specific Danish results are shown and the relationship between customer loyalty, supermarket type and ownership structure is studied. The relationship between results after taxes and customer loyalty is documented.

Customer loyalty as an outcome holds various advantages for a retailer. It is therefore important that a retailer provides the type and level of retail mix elements for interaction that customers' desire and which results in customer loyalty. In this study four elements of the retail mix offered by three diverse retailers and their relationships with customer loyalty were investigated.The findings clearly indicate that retail mix elements desired by customers vary by type of retailer. Supermarket customers' interactions with merchandise value leads to loyalty whilst loyalty of customers of a health, beauty and lifestyle retailer (HBL), is the outcomes of positive relationships between their interaction with merchandise value and frontline staff.

The sole purpose of this research was to focus specifically on visual merchandising strategies for small apparel stores since little research had been done on these types of stores. Visual merchandising literature to-date left small apparel retailers with little guidelines in deciding which visual merchandising strategies are more appropriate for their operations. This study addressed how participants responded favorably to six visual merchandising strategies (store layout/design, color, lighting, music, fixtures, and window displays) and how applying these strategies may benefit small apparel stores. The results suggest that these six visual merchandising strategies were instrumental with increased purchase intentions, traffic, loyalty, and the overall success for small apparel businesses. The findings were consistent with previous literature which evaluated the benefits of visual merchandising strategies for large businesses. This study will be useful to small apparel businesses looking to expand their knowledge base on visual merchandising strategies.

The present study attempts to find out the shoppers’ perception of important retail attributes of Indian traditional grocery retail stores from the perspective of ownership of different vehicles by the shoppers. Grocery is one of the major need-based personal consumption goods for the shoppers and also one of the big sectors of retail globally. Grocery purchase is a regular activity and vehicle ownership may work as an influence on the perception of shoppers. It would be of academic as well as business concern to understand the influence of vehicle ownership as seen in the context of traditional grocery retailing. Also as Indian grocery retail is dominated by the traditional grocery stores known as ‘kirana’; knowledge of the difference in shoppers’ perception based on vehicle ownership variables would lead to a better understanding by these stores so as to devise their strategies to enhance the customer patronage. It was found that the vehicle ownership may significantly influence t...

Relokasi Pasar Tradisional Lama ke Pasar Percontohan Baru tidak dapat berjalan dengan baik. Penelitian ini bertujuan untuk a) membandingkan aksesbilitas lokasi Pasar Tradisional Lama dengan Pasar Percontohan Baru, b) membandingkan potensi pasar lokasi Pasar Tradisional Lama dengan lokasi Pasar Percontohan Baru, c) memahami persepsi stakeholder terhadap lokasi pasar tradisional, d) mengetahui arahan prioritas lokasi pasar tradisional. Penelitian ini menggunakan metode kuantitatif. Data yang digunakan berupa data primer dan sekunder. Hasil penelitian menunjukkan bahwa aksesbilitas lokasi Pasar Percontohan Baru lebih baik. Potensi pasar lokasi Pasar Percontohan Baru juga sedikit lebih besar dibandingkan lokasi Pasar Tradisional Lama. Menurut persepsi stakeholder, ketersediaan jaringan jalan menjadi variabel yang paling diprioritaskan dalam pemilihan lokasi pasar. Untuk arahan prioritas lokasi pasar, lokasi Pasar Percontohan Baru lebih diprioritaskan daripada lokasi Pasar Tradisional Lama.

In China foreign brands are faced with brand origin confusion, which creates benefits for local brands. Therefore, marketers should provide information related to the COO by using not only products and promotions, but also distribution. In particular, stores could be an important starting point to communicate the brand origin and image, as they represent evidence of the brand world and a powerful setting for storytelling. In order to analyse how the COO has been used by foreign (Italian) brands in the Chinese market, we examined 45 points of sale in China to check whether Italy is somehow recalled in their hard elements or during the shopping experience by using the mystery shopping research technique. The results highlight a relatively traditional, marginal, and iconic use of the COO in a market that is new, important, and highly dynamic. Some managerial implications will be discussed Classification-JEL: H12 Keywords: Country of origin; Store image; Retail; Mystery shopping; China;...

This paper aims to explore the effects of a service provider's organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.

La calle Piotrkowska es el centro de Łodz. Un eje continuo de más de 4 km que atraviesa el territorio de norte a sur. Una larga calle comercial dividida en dos secciones claramente diferenciadas. El primerodesde la plaza Wolności hasta Centrum Piotrkowska (aprox. 2 km y sección transversal entre 16 y 24 m).El segundo desde Centrum Piotrkowska hasta la plaza Niepodległości (aprox. 2,2 km y sección transversalentre 25 y 30 m). Desde el principio, la calle fue el eje central alrededor del cual se desarrolló la ciudad, y su desarrollo dio espontáneamente la forma actual a su centro.En la segunda sección de la calle, circulan los tranvías y, a pesar de tener algunas instalaciones patrimoniales importantes como la “Fábrica Blanca”, la antigua sede de las industrias de Karol Scheibler y hoy sede del Museo Textil Central, no tiene el reconocimiento que el primer tramo.La primera sección de la calle es la que aparece en todas las guías turísticas, es el corazón comercial y cultural de la ciu...

This paper aims to explore the effects of a service provider's organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.

Indian Retail Industry has earned the position of most active and fast as compared to other sectors and stands with many companies arriving day-today in the market. It is known as a winner of all industries as it is participating in the growth of country's economy more than 10% and is responsible for about 8% of jobs. Due to initial high range of investments, all of them do not succeed which is required to break with other businesses and race with them. Thus it can be said that as retail industry is progressing at a fast pace, it will soon become next successful industry of the world. Consumer do not simply clear their needs; thus it becomes more difficult to measure the quality of service. As consumers are involved in the manufacture and feeding process of a service conducted within a corporeal atmosphere, the corporeal atmosphere will have a deep impact on consumers' insight of service experiences also noted that physical environment is often used as cues of a firm's capabilities and excellence by consumers before a purchase. In the above context, the paper gives the opinion of male/female consumers visiting franchisee stores, malls etc. which are related to services facilitated at malls which can satisfy the customers at every pace of their shopping.

Numerous studies have delved into the factors that cause consumers to choose a retail outlet. It involves myriad reasons from store atmospherics to  salesperson attitude.Though gaining insights into the factors that induce store satisfaction and patronage is easy , it becomes difficult to understand the factors that cause a customer to stop or avoid a store. Some may voice their discontent ,but many may quit or avoid silently leaving the store manager perplexed about the reasons thereforth.This study is an attempt to form clusters of young customers who were able to identify the reasons for not stepping into a store. For the marketing researchers it would provide a suitable base for framing promotional tools and marketing techniques to convert avoidants to potential buyers.
Keywords:Store avoidance, young consumer, market segmentation, consumer insights, retail irritants

Through this paper, we aim to emphasize the role and importance of the service level offered by modern retail companies. In an environment of intensely competitive business, the customer service is a means of differentiation from competitors and a way of increasing customer loyalty. For achieving this purpose, we conducted two market research studies, using the qualitative and quantitative methods, in order to measure the satisfaction of the customers from Brasov city regarding the level of service offered by the specialized retailer Decathlon. This company is always concerned about customer satisfaction in a timely manner and about brand consolidation at national and international level.

This paper aims to explore the effects of a service provider's organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.

Untuk memenuhi kebutuhan pasokan barang pada kota metropolis yang padat penduduk, kendaraan angkut besar tidak bisa langsung masuk ke dalam kota, karena adanya batasan kelas jalan. Penentuan lokasi fasilitas cross dock menjadi sangat vital karena akan sangat berpengaruh pada seberapa responsif pasokan barang dari titik pasokan ke semua retail yang ada di dalam kota. Sebagai study kasus, di dalam penelitian ini dilakukan  pemilihan lokasi terbaik diantara beberapa alternatif lokasi fasilitas cross dock  untuk menyokong kebutuhan logistik retail modern di Surabaya.  Berdasarkan Focus Group Discussion (FGD) Didapatkan 4 alternatif lokasi yang bisa digunakan untuk fasilitas cross dock.  Dengan menggunakan metode Center of Gravity (CoG) didapatkan Lokasi fasilitas cross dock yang paling kecil cost-nya adalah lokasi alternatif dengan TC : sebesar 43.359,2 yang berada di daerah Surabaya Timur.

Very limited research addresses cultural change and consumer decisions in key emerging markets experiencing proliferation of Western brands and retail formats. This study fills the gap in the literature by investigating the role of need for distinctiveness and Western acculturation in shifting value perceptions of Western brands and Western retail formats among young urban Indian consumers, an emerging market with growing spending power. Mall/market-intercept surveys in four Indian cities revealed that young urban Indian consumers' need for distinctiveness accelerated Western acculturation, thereby enhancing perceived values of Western brands and Western retail formats. Such value perceptions significantly increased intention to buy Western brands at Western retail formats. Theoretical and managerial implications are discussed for retailers seeking to enter or expand in India, especially those targeting young urban consumers.

Today, Indian retail is seeing unprecedented growth. India's sector has a larger customer base, it is very important for retail businesses to understand consumer behaviour very effectively. In the process of understanding consumer behaviour, it is vital to understand the cognitive dissonance behaviour of a customer before buying to retain the consumer for long term. Cognitive dissonance also can influence the perception and sense of oneself, which leads to poor self-esteem and self-worth. Cognitive dissonance has several consequences because people want to prevent this discomfort. Dissonance may affect people's behaviour, ideas and decisions. This research aims to study cognitive dissonance behaviour of customer before buying products in retail stores. The study used analytical and descriptive research methodology, all primary data was obtained by using structured questionnaires and secondary data collected from various published research papers from ProQuest and EBSCO databases. The study concludes that cognitive dissonance behaviour of a customer has an wider impact on buying behavior of retail customer.

Research background: Faced with multiple media scandals concerning the pollution resulting from manufacturing activities, and encouraging the overconsumption of clothing, international fast fashion retailers have often had to resort to the elaboration and implementation of sustainable strategies aimed at environmental protection and reducing resource consumption. Generating customer satisfaction and loyalty depends increasingly on the extent to which retailers manage to employ socio-environmental responsibility besides the traditional retail store attributes. The purpose of this article: The objective of the paper is to evaluate the influence of consumer-oriented store attributes in generating satisfaction and loyalty towards the fast fashion store, highlighting the influence of socio-environmental responsibility on the two constructs. Methods: Based on the literature review, a conceptual model considering the effects of stores? attributes on store satisfaction and store loyalty and...