Kano Model

The extension of the Internet and World Wide Web has created new opportunities as well as new challenges for institutions and individuals who are either receiving or delivering education. Electronic learning is one of the most important breakthroughs in education in which the website is the first access point that users receive educational services provided. Therefore, website quality should be considered as an important factor resulted in the success of virtual learning and studied in a more detailed manner from the e-learners’ perspective. This paper aims to classify the quality aspects of the Tehran virtual university website (webqual 4.0) according to the Kano model of customer satisfaction and determine the asymmetric impact of the webqual 4.0 dimensions’ performance on overall user satisfaction in order to prioritize those dimensions in resource allocation, as well as sensitize the managers of the mentioned website. This is a descriptive-survey and applied study, and also a cross-sectional one. The study population included Tehran University students studying in virtual courses and the data collection tool was the questionnaire of webqual 4.0, as well as, a researcher-made questionnaire to measure end-user satisfaction. Multiple regression analysis was used to investigate the impact of performance asymmetry. The result showed that usability dimension was the high-performance excitement factor, information quality dimension was a high-performing basic factor, and service interaction dimension had low performance scores and was a basic factor. And finally, a short-term plan to improve service interaction dimension to reduce user discontent and a long-term plan to better both information quality and usability dimensions to increase user satisfaction was proposed.

Drinking water is a basic need for human beings. The higher level of awareness, activities, and mobility of people, the more people who consuming water. However, most people today prefer to buy water packaged in disposable bottled water that could adversely affect the environment. Furthermore, disposable bottled water can only be used once, and when it used repeatedly can harm the human body. The purpose of this study was to determine the needs of bottled water that can be refilled in order to meet the needs of customer and eco-friendly. This study analyses using Kano model, then the results obtained 10 attributes in bottled water product which 5 of them are included in One-Dimensional category, 3 attributes included in attractive, and each of the attributes in the category of must-be and indifferent. Referring to ten attributes, affordable price is the most influence attributes on customer satisfaction level, while the attribute of safety or not easily spill is the most influence on the customer dissatisfaction level.

The aim of this paper is exploring the application of the Quality Function Deployment (QFD) method on a new product development in accordance with customer expectations. The design of a new smart phone has been selected as the research case. QFD researches have been examined and literature scanning has been performed for the telecommunication industry. However, it was not easy to find so many QFD sample projects in the sector due to fact that product life cycle are completed very fast. It is required to grab competitive advantage by means of continuous review of new product development techniques because mobile communication technologies are so dynamic in many aspects. In addition, updated information and short history related to the telecommunication sector and mobile phone market including smart phones have been examined. It is aimed to understand QFD application well by explaining characteristics of smart phones and their development stages in the research.

Günümüzde tüm sektörlerde rekabet konusu ön plana çıkmaktadır. Müşteri ve kullanıcıların tercihleri konusunda yapılacak çalışmalar oldukça önem arz etmektedir. Küreselleşen Dünya müşteri odaklı üretim yapmayı artık zorunlu kılmaktadır. Bu anlamda Kansei Mühendisliği ve Kano Modeli güncel konulardır. Kansei, tüketicilerin hislerinin ve imgelerinin yeni ürünle ilişkilendirilmesi anlamına gelir. Kano Modeli ise müşteri gereksinimleri belirleme ve beklentilerin de ötesine geçme konusunda rol alan bir modeldir. Son zamanlarda güncel konular arasında hiç şüphesiz Kansei Mühendisliği ve Kano Modeli ile ilgili çalışmaların sayısı artmaktadır. Tüm bu düşüncelerden yola çıkılarak bu çalışmada son yıllarda Türkiye'de Kansei Mühendisliği ve Kano Modeli konularında yapılan çalışmalar incelenerek bir içerik analizi yapılmıştır. Bu çalışmanın amacı, Türkiye'de Kansei Mühendisliği ve Kano Modeli ile ilgili yapılan çalışmaları, incelemek ve verileri ortaya koymaktır. Seçilen bu konu başlıklarında daha önce bir iç erik analizi çalışması yapılmamıştır. Bu amaçla Türkiye'de yapılan makale, bildiri, kitap ve raporlar içerik analizi yöntemiyle ele alınmıştır. Türkiye'de Kansei ve Kano Modeli ile ilgili yayınlar içerik analizi yöntemi ile incelenmiştir. Toplanan veriler istatistikler ve grafiklerle gösterilmiştir. Bu araştırmada incelenen çalışmalar, kullanılan araştırma yöntemlerini, veri toplama türlerini, araştırma konularını, yayın yıllarını ve yayın türlerini ele almaktadır. Çalışmadan edinilen bulgular ışığında, bundan sonraki ç alışmalara yol gösterici nitelikte olması düşünülmektedir. Ayrıca Kansei Mühendisliği ve Kano Modeli kavramlarına tanımlama getirmesi anlamında da bu çalışma önem arz etmektedir. ABSTRACT Nowadays, competition is the subject of competition in all sectors. Work on the preferences of customers and users is of great importance. The globalizing world now requires customer-oriented production. In this sense, Kansei Engineering and Kano Model are current issues. Kansei means that consumers' feelings and images are associated with the new product. The Kano Model is a model for determining customer requirements and moving beyond expectations. Recently, the number of studies related to Kansei Engineering and Kano Model has been increasing, no doubt among current issues. All of these ideas starting in Turkey in recent years, Kansei Engineering and Kano Model This study was conducted by examining a content analysis study on the subject.

This study analyzed the electricity generation potential from wind at Kano, Nigeria (12.05°N; 08.2°E; altitude 472.5 m; air density 1.1705 kg/m3). Twenty one years (1987 to 2007) monthly mean wind speed data at a height of 10 m were assessed from the Nigeria Meteorological Department, Oshodi. The data were subjected to different statistical tests and also compared with the two-parameter Weibull probability density function. The outcome shows that the average monthly wind speed ranged from 6.6 to 9.5 m/s. Seasonally, average wind speeds ranged between 6.6 to
8.5 m/s and 7.4 to 9.5 m/s for dry (October to March) and wet (April to September) seasons, respectively. Also, estimated monthly wind power ranged between 3.6 and 12.5 MWh/m2. The most probable and maximum energy carrying wind speeds were also determined and the two parameters of the Weibull statistics were found to lie between 2.1 ≤ k ≤ 4.9 and 7.3 ≤ c ≤ 10.7, respectively. These results indicate that wind speeds at Kano may be economically viable for wind-to-electricity at and above the height of 10 m. In addition, five practical turbine models were assessed for the site’s wind profile, with results suggesting strong economic viability.

The intent of this qualitative research is to investigate and
understand the requisites of customer satisfaction for academic libraries’ users and to give managerial hints for the implementation of user centred academic
library services. To this aim, we analyse the library services of two Italian Universities (the Faculty of Economics of University of Palermo and the Central Library of the University of Salerno) to find relations and congruencies and to evaluate the perceived relevance of the tangible and intangible aspects
of these services. In the preliminary phase of the research, we conducted both focus groups and individual interviews involving students or researchers who
regularly use the library services. This study supplies a significant analysis of qualitative data that can be functional for researchers and for university managers to plan strategic and operative activities in order to improve academic library services.

The purpose of this study is to investigate sport center members' perceived service quality levels with a view to Kano customer expectations and requirements model. To that end, a descriptive approach and a correlational research design featuring survey method is adopted. Research group consists of 680 (300 women, 380 men) sport center members who are chosed through multistage sampling (Cluster). " Sport Fitness Centers Perceived Service Quality Scale and Expectation Scale are used as data collection tools. Independent samples t-test, Pearson Correlation analysis and Multiple Linear Regression tests are used to analyzed the data. In the light of the findings, it is seen that all the subdimensions have medium or high level positive significant relationships with the expectation when the subdimensions of the expectation scale and the SFC-PSQS are compared. According to the results of the Independent Samples T-test, the expectation levels of the customers stating that the programme fee is expensive are significantly lower. In conclusion, as the customers' perception of service quality in the sport center increases, their expectation levels also generally increase significantly. The customers expect that the quality of service they receive to be high and to meet their expectations exceedingly. However, it is also predicted that physical and psychosocial factors affecting the expectation can also affect the perception of service quality at a significant level. Since the service quality and meeting the expectations of the customers is an important indicator to maintain the businesses' existence, studying with multiple factors attempting to understand the nature of service quality and the customer expectations should be conducted.