Evaluating ERP Success Factors: Vendor's Perspective

Information Management & Computer Security, 2007

Purpose-The purpose of this study is to examine how two organizational members, i.e. business and information technology (IT) managers evaluate the success measures of acquired enterprise resource planning (ERP) systems. Design/methodology/approach-Surveys were conducted in two Northern European countries-Finland and Estonia. Findings-Prior studies suggest that business and IT managers evaluate organizational-IT issues, including ERP success evaluations differently. However, this study's data analysis showed that no significant statistical differences exist between the two groups on the six dimensions of ERP success operationalized with the exception of one, i.e. vendor/consultant quality. In brief, both groups seem to have a similar view of ERP success in their respective organizations. Originality/value-Discusses the implications for practitioners and researchers.

Different ways of approaching ERP implementation give different results. In order to successfully implement an ERP system it is necessary to properly balance critical success factors. By researching what the critical success factors in ERP implementation are, why they are critical, and to what extent they are relevant to users, consultants and suppliers, this paper seeks to identify strategic critical success factors in ERP implementation and to understand the impact of each factor on the success of ERP system introduction. This paper lists strategic critical success factors (CSF), which are influence the long-term goals.

iaeme, 2013

Despite the benefits that can be achieved from a successful ERP system implementation, there is already evidence of high failure risks in ERP implementation projects. Too often, project managers focus mainly on the technical and financial aspects of the implementation project, while neglecting or putting less effort on the nontechnical issues. Therefore, one of the major research issues in ERP systems today is the study of ERP implementation success. Some authors have shown that ERP implementation success definition and measurement depends on the involved stakeholders. A typical approach used to define and measure ERP implementation success has been critical success factors approach. In this paper we try to understand the Critical success factors of ERP implementations and how these factors can be put into practice to help the process of project management in ERP implementations. We attempt to build a consensus from previous research and to derive a integrated model of critical success factors in ERP implementations in four perspectives: organizational, technological, strategic and tactical.

Enterprise Resource Planning (ERP) systems are informat ion systems that integrate Organizat ional activ ities across geographical and functional divisions. They are used within and outside Organizations in order to standardize its data and streamline its bus iness processes. However, the envisaged benefits of imp lementing an ERP system, such as better control over the company's operations and seamless integration and data exchange, often fail to materialize. Much has been written about implementation and the c ritical success factors for ERP implementation projects. An attempt is being made through this study to analyse the available research papers across the geography and provide an overview to the industry benefits.

Proceedings of the International Conference on Business Excellence

The world boundaries are broken with the advancement of technology and the emergence of digitized industries where economies are connected via the cloud. As a result, effective management of information internally and externally is needed to cope with the quick changes in markets. For a long time, Enterprise Resource Planning (ERP) systems have been used to streamline company processes data, and hierarchy. ERP’s are capable of managing big data, integrating business processes and providing effective communication channels within the entire organization. ERP’s provide many benefits to businesses if implemented right. However, an alarming 70% of ERP implementations fail. The failure can very well bankrupt the organization and at the same time affect the vendors very negatively. The aim of this paper is to discuss the critical success factors in ERP implementations from the employees, management, consultants and vendors perspectives. Prior research has identified critical success facto...

2008

ERP systems have become vital strategic tools in today's competitive business environment. This ongoing research study presents a review of recent research work in ERP systems. It attempts to identify the main benefits of ERP systems, the drawbacks and the critical success factors for implementation discussed in the relevant literature.

Proceedings of the International Conference on Industrial Engineering and Operations Management Bangkok, Thailand,, 2019

Enterprise resource planning (ERP) is perceived by many organizations as a potential, vital and crucial solution to their businesses in order to gain efficiencies and be competitive. ERP implementation can reap enormous benefits or it can be disastrous for organizations that fail to manage the implementation process. The adoption of a new ERP system is a highly complex process and it is not as easy as people imagine, it is a challenging task that requires rigorous efforts, a careful thinking, and good planning, also it demands to have a detailed analysis of such factors that are critical to the implementation. The field has invoked immense interest in the research community, and several previous studies have tried to assess the success of these systems and highlight the CSF's based on some theoretical models. A better understanding of the CSFs will shrink the field of failure and help the practitioners and managers to improve the chance of success. The purpose of this study is to form a basis for future studies which may help future ERP initiatives to achieve greater success and less failure, it seeks to investigate the critical success factors of Enterprise Resource Planning (ERP) implementation, and then determine what factors are the most highly correlated with the success of ERP projects. In order to evaluate each factor, and a relationship between different factors, we used a statistical data analysis. The approach used in this research consisted of both a quantitative and a qualitative analysis, the study consisted of a literature review. The data collected were analyzed and several conclusions were drawn. Introduction:

Proceedings of the International Conference on Industrial Engineering and Operations Management Paris, France, 2018

Enterprise resource planning (ERP) is an enterprise-wide information system designed to coordinate all the resources, information, and activities, it provides a unified enterprise view of the business for all functions and departments, and also an enterprise database for all business transaction, but despite all the benefits they are also seen as an expensive, profoundly complex, and notoriously difficult to implement because it is different from other IT systems. There are as many reasons for successful ERP implementations as there are for failed projects.It is really difficult to measure the success of a project of implementation because each organization can look at the success of ERP implementation differently. It is important for the organization to have as much information as possible before embarking an ERP project, and also respect some critical factor for the success of the project. Measuring and knowing the importance of each factor will help an organization to make the right decision, at the right moment. This survey examines and also tries to determine the necessary critical success factors (CSFs) in implementing Enterprise Resource Planning (ERP) systems and also try to examine the impact of this technology on the performance of the whole organization. We were able to identify six critical success factors by the survey. They are (1) Infrastructure, (2) Business process management, (3) Project management, (4) Project team, (5) Culture, communication, and change management, and (6) Training and education.

MPRA Paper, 2009

International Journal of Enterprise Information Systems, 2017

Today's competitive world is given the critical role of enterprise resource planning (ERP) for coordinating the workflow in companies from different industries. To provide valuable insights into ERP, identifying the critical factors are the most important issue in achieving quality and success. Both in literature and practice, there are quite a few of success factors for ERP applications. One of the purposes of this paper is to empirically classify the most important critical factors referred by scholars in previous studies. Another purpose is to determine the critical success factors in the light of end-user perceptions. In this respect, exploratory factor analysis was conducted to determine the factorial structure of the scale. Data was collected 128 ERP end-users from different departments of companies in manufacturing industry. The results of the analysis provided a six-dimensional structure for critical success factors (CSFs) in quality and successful ERP applications.