TQM And Business Excellence

The TQM Journal, 2008

Total Quality Management (TQM) is a management concept used for some decades to improve competitiveness, efficiency and profitability. Originally, TQM was used in the private business sector, but nowadays it is also applied in the public sector and sometimes even on societies. However, the promised successes have not been obtained by sufficiently many organizations. The glory of the quality concept itself is flickering, as is illustrated by "Quality Awards" being renamed to "Business Excellence Awards." Therefore, new concepts, such as Six Sigma and Lean Production, have been introduced and "sold" as "the solution." At the same time, the concerns for environmental, social and ethical issues have influenced the quality movement in different ways. One is that quality management systems nowadays often are integrated with other management "subsystems." Another example is the focus on interested parties and stakeholders that, during the last years, has influenced the quality movement to adopt a broadened management focus, compared to the customer focus of TQM. Is the Quality Management area expanding toward Business Management-and if so; is that what we want? The focus of this article is on the current development of Quality Management, whether we agree on the concepts we are talking about-and what influence this might have on the quality movement and quality practice.

The International Journal of Academic Research in Business and Social Sciences, 2020

All companies around the world aim to reach excellence in their work. Thus, successful companies keep following scientific and technological advancement to improve their business. Thus, new notions must be presented, mainly through vast companies that usually have been inactive and vulnerable to international competition, and are located in states of constant transition. Moreover, companies have to adopt an effective management system that can enhance the company and carry it to sustainability. A system takes into account the quality and stakeholder’s satisfaction. Total quality management (TQM) is deemed as a strategic procedure permitting the accomplishment of business excellence (BE). The authors conducted a research on 354 Palestinian companies, by using a questionnaire filled by the managers, to exploring the relationship between TQM and business excellence through employing the structural equation modeling utilizing a statistical package of smart PLS. Findings demonstrate a po...

This study aims at identifying the relationships between TQM practices and testing the effects of these practices on quality achievements and outcomes. The intended practices include: leadership, process management, human resources management and learning, quality planning, supplier management and customer focus; and the quality achievements include: customer outcomes, individual outcomes, society outcomes and quality performance. In this respect, the path analysis method was applied using the Lisrel software; and the research model was tested using the data collected from 303 manufacturing and service firms in Khuzestan Province (Iran) with ISO: 9000 standard. The findings indicate that among all the hypotheses formulated based on research objective, only the two hypotheses dealing with the links between human resources management and continuous improvement on one hand, and process management and continuous improvement on the other were rejected, supporting the remaining 17 hypotheses which speculated that TQM practices would have a positive effect on quality achievements.

Purpose -According to the literature, quality management consists of a set of components: critical factors, tools, techniques and practices. The purpose of this paper is: to identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and to show the situation of 106 ISO 9000 certified firms concerning these components. Design/methodology/approach -In order to achieve this objective, a literature review and a survey based on 106 ISO 9000 certified firms in Spain were developed. Findings -The results reflect that certified firms must develop their people orientation 1and use techniques and tools to a higher extent in order to progress towards total quality. Originality/value -The value of the paper is point out which TQM components are important to successfully implement TQM and identify the situation of these components in ISO 9000 certified firms in a particular area.

The rapidly shifting global market, has warranted organizations to determine new opportunities or re-engineer processes as means to obtain an edge over competitors. Literature suggests the demand for increased quality is a crucial aspect for organizations to survive in quickly expanding global market, as quality is vital in securing economic success. Over the past decade, the framework of total quality management (TQM) has been mantra of operational officers. Literature has assessed TQM at many different angles and has provided many speculation and approaches to achieve increased efficiency. The following work reflects on the aspects of applying TQM and provides conceptual model for TQM integration.

International Journal of Scientific & Engineering Research, 2016

The word "quality" came into existence over many years ago, though there was no proper definition. From few decades, philosophers such as Feigenbaum, Deming, Crosby, Ishikawa, Juran, Taguchi and others have put their thought to define the term quality and also accomplished to the quality management principles. Every individual philosopher has his own philosophy and definition towards quality. Quality Gurus also included the management principles to achieve the greater quality, such as the Poka-Yoke approach of Shigeo Shingo, Zero Defect concept of Philip Crosby etc., Quality management has extended its bounds and grown to new heights that it has become a separate area in every field and emerged as "total quality management" which is popularly abbreviated as TQM.Although many concepts were developed in the past decades which aims for higher quality, but each concept has separate view and ideology. These concepts can be clearly understood when applied to the practical life for a system or a process. The objective of this paper is to interpret the quality concepts of quality management based on manufacturing process. It is also important to focus on the area in which no quality definition has been developed. After a thorough analysis, it was found that no philosophy has explained the quality of a service which is important to achieve totality of the quality. This paper also proposes a five step model for improving the quality of the service.

Abstract The contents of the paper is an effort to observe Total Quality Management (TQM) in Bangladesh perspective. In Bangladesh TQM, with all the pillars underlying this philosophy has been fashioned in line with manufacturing or processing plant situation, to the seeming neglect of the service industry. The paper aims to apply TQM in Bangladesh and its development. It also aims in Bangladesh for corporate success and enhancing the nation’s competitiveness in the global market place. In particular it focuses on the steps required in implementing TQM including the importance of launching Quality Circles in the country. Finally the report gives recommendations to policy and decision makers in Bangladesh.

Production and Operations Management, 2009

In this study, there will be a testing of the strength of the relationship between TQM practice and the performance of the organisation and with the use of covariates, the size of the company, the type of industry and the ISO 9000 certification status. There will be an analysis of a very large and random sample of 150 manufacturing companies in Saudi Arabia was chosen for the study. The main finding that is made here that TQM tends to have mixed results when it is covaried for company size and the type of industry involved. It was found that the relationship that exists between TQM and organisational performance is not very much affected when it is covaried for ISO 9000 certification status.