The Art of Judgment: A Case Study Organizational Analysis of the
Terence M Garrett1995
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Abstract
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The paper explores the judgments made by managers in the context of the Oklahoma City Fire Department's response to the 1995 bombing, advocating for the importance of storytelling in conveying knowledge within public administration. It critiques traditional rationalist approaches, emphasizing the role of human interaction and innovation in decision-making processes during chaotic situations. The author argues that adaptive leadership requires recognizing the legitimate value of subjective judgments, as opposed to rigid analytical frameworks.
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