Organizational Citizenship Behavior, What Does Really Matter?

Jurnal Manajemen Bisnis, 2015

In order to conduct the clean and good governance for excellent public services, they have to support with quality and profesionalism of human resources, responsibility, fair, honest, have a commitment, work satisfaction and loyalty. The purposes this research to examine and analyze the influence of Commitment, work satisfaction, organizational citizenship behaviour (OCB) to contract workers performances. To examine the problem statements, spread the questionaries to 133 employes at Dinas Pendapatan Bali Province. The data collected will analyze using structural equation modelling (SEM). The results are fullfill GoodnessofFitIndexCriteria):Chi-square (c2) = 107,246, Relatitive Chi-square (c2/df) =

International Journal of Scientific and Research Publications (IJSRP), 2018

The purpose of this study is to understand and describe the impact of organization culture and job satisfaction on organizational commitment, and its implementation on organizational citizenship behavior (OCB) for employees of PT. Bali Towerindo Sentra Tbk. This research is an explanatory survey quantitative research. Data were analyzed by the method of Structural Equation Modeling (SEM), and processed using SmartPLS 3.2.7. The data used a questionnaire, with the number of respondents as much as 135 peoples. The results of this study indicate that: 1) organizational culture has a positive and significant effect on organizational commitment to OCB, (2) job satisfaction has a positive and significant effect on organizational commitment but does not have a direct effect on OCB, (3) organizational commitment has a positive and significant effect on OCB, (4) organizational culture and job satisfaction simultaneously effect organizational commitment and (5) organizational culture, job satisfaction and organizational commitment have a simultaneous effect on OCB.

Dinasti International Journal of Digital Business Management, 2021

The success of an organization is largely determined by its employees, not only because of their abilities and competencies but also the personality values that employees apply in carrying out their work. Perum Jasa Tirta II (PJT II) has the task of servicing and guaranteeing the availability of water to fulfill the interests of water resource exploitation while still prioritizing the fulfillment of water needs for daily basic needs and irrigation for smallholder agriculture in the existing irrigation system. To serve the fulfillment of agricultural needs, employees are expected to work and contribute optimally. For this reason, organizational citizenship behavior (OCB) or the willingness of employees to contribute in their work even beyond the demands of the role is needed. This study aims to determine the effect of organizational climate and job satisfaction on OCB which is mediated by motivational variables. This study uses a quantitative approach with data analysis in testing th...

Journal of Research in Business, Economics, and Education

The purpose of this study includes to determine the partial effect of Organizational Citizenship Behavior (OCB) on the performance of employees at PT. Milan Ecowood Indonesia in Tangerang, to determine the partial effect of Quality Of Work Life (QWL) on employee performance at PT. Milan Ecowood Indonesia in Tangerang and to determine the simultaneous influence of Organizational Citizenship Behavior (OCB) and Quality Of Work Life (QWL) on employee performance at PT. Milan Ecowood Indonesia in Tangerang. The stages of this research method are gradually adjusted to the level of the author's needs, starting with an introduction in the form of writing a research title proposal, seminar proposal, improving the proposal, making research instruments, collecting primary and secondary data, processing data that has been obtained by the author. and preparation of research reports. The methods used are Validity, Reliability, Classical Assumptions, Hypotheses, Multiple Regression Analysis an...

2015

The purpose of this research is to test the influences of career development, and compensation justice on work motivation to impact organization citizenship behavior. Using these variables, the usage of these variables are able to solve the arising problem within employees Charoen Pokphand Semarang. Statement of this problem is how increase organization citizenship behavior? The samples size of this research is 127 employees Charoen Pokphand Semarang. Using the Structural Equation Modeling (SEM). The results show that career development, and compensation justice on work motivation to impact organization citizenship behavior. The effect of career development on work motivation are insignificant; the effect of compensation justice on work motivation are significant; the effect of career development on organization citizenship behavior are insignificant; the effect of compensation justice on organization citizenship behavior are insignificant; the effect of work motivation on organizat...

The purpose of this study is to examine the relationship between job satisfaction and organizational citizenship behavior (OCB) among retail employees in Indonesia. About 275 retail employees in the Jogjakarta area participated in this study. The survey was conducted to test the hypothesized relationship between job satisfaction and organizational citizenship behavior of the retail employees. The 5point Likert-scale research instrument for job satisfaction and its facets was developed based on the work of Smith, and that of for OCB. Thus, in this research, OCB is defined as being composed of 3 main dimensions, namely, 1) helping behaviors; 2) civic virtue; and 3) sportsmanship. Based on the multiple regression analysis, it is found that overall, job satisfaction and demographic variables can account for about 43.2 percent of the variation in retail employee OCB level.

IOSR Journal of Business and Management, 2014

Thepurpose of this research is to examine and analyze the effect of personality, organizational commitment, job satisfaction and organizational support on Organizational Citizenship Behavior (OCB) and its implication on lecturers's performance.The approach taken is quantitative study on lecturers of 3 (three) Public University in Makassar, South Sulawesi, Indonesia. Data analyzed with Structural Equation Modelling (SEM) dengan alpha 5% to examine the relationship between variables.The study reveal that personality, job satisfaction, organizational support, has significant effect on OCB and performance of lecturers. Meanwhile, organizational commitment has significant affect on performance and show negative effect on OCB. Moreover, OCB has significant effect on performance of lecturers.The research variables were measured based on the perception of the respondents who were also the subject of research that can lead to bias in obtaining the data, especially for measuring personality, OCB, and performance. Personality and commitment of lecturers in this studymaynotreflectthe personality and commitment in general lecturer at universities throughout Indonesia so it can not be generalized. OCB and performance of lecturers in this study is local, particular at the State University in the city of Makassar and therefore can not be generalized.

Dinasti International Journal of Digital Business Management

This research has purpose to discover the affect of leadership, job satisfaction, organizational citizenship behavior, and competence on employee performance in XYZ Ministry. The research method used quantitative approach with the type of research is included in causal research. The research population was 1,587 permanent employees at Work Units and Technical Implementation Units of XYZ Ministry in Jabodetabek. The sampling technique was proportional stratified random sampling with the number of samples was 94 employees. These research data were obtained by distributing questionnaires. The quantitative data analysis method uses multiple linear regression methods. The results showed if 1) Leadership partially has the strongest and significant impact on employee performance. 2) Job satisfaction partially has a significant impact on employee performance. 3) Organizational citizenship behavior partially has a significant impact on employee performance. 4) Employee competence partially h...

Journal of Research in Marketing, 2015

Several study and articles have reported and discussed the job satisfaction and dissatisfaction of workers in organizations. However, very few empirically-supported explanations have been given to explain how job satisfaction mediates the relationship between Organizational Commitment, Organizational Culture and Organizational Citizenship Behavior in lecturers of Private Higher Education in Central Java, Indonesia. Probes into the explanations of determining how job satisfaction mediates the relationship between Organizational Commitment, Organizational Culture and Organizational Citizenship Behavior, the data were collected from the respondents who were the tenured faculty, both civil servant lecturers and private lecturers, and work at private universities in Central Java province. The data was collected using a questionnaire. Only 244 copies, out of the total 400 questionnaires distributed, got by the author and he got a response rate of 61%. After processing and modifying the data, only 226 respondents used as the main resources analyzed by using Structural Equation Model (SEM).Statistical analysis reveals that there exists significant relationship between Organizational Commitment, Organizational Culture and Organizational Citizenship Behavior; likewise, Job Satisfaction mediates the relationship between Organizational Commitment, Organizational Culture and Organizational Citizenship Behavior. Limitations and future implementations of this research are also discussed.

Business Management and Strategy

The objectives of this study is to analyze the factors affecting Organizational Citizenship Behavior (OCB) Nonacademic Employees in Private Universities in South Sumatra. The research design used in the study is explanatory design which explains the causal relationship among variables and scoring all indicators for each variables. The study location is in South Sumatra Province while the research objects are 13 Private Universities with 200 nonacademic employees as respondents. This dissertation used primary data from questionnaire filled out by the respondents. The sample selection used simple random sampling. The method of research used descriptive statistics using SPSS and Structural Equation Modeling (SEM). The descriptive analysis shows that the level of OCB, Work Satisfaction, Transformation Leadership, Work Motivation, and Organization Culture are at a positive level. The results of relationship among variables stated that the Transformational Leadership has no significant im...

Banking in Pakistan is a tough and hectic job now a day due to a number of reasons. Therefore, it may have become difficult for managers to retain bank employees and create job satisfaction as well as motivation between them thus enabling them to perform extra-role behaviors. In this regard, a conceptual model was developed using existing literature with an aim to study the associations among motivation, job satisfaction and the five factors of OCB through a cross sectional study by using deductive research approach. Stratified Multistage Cluster Sampling was used to collect data from 236 bank employees of District Gujrat, Pakistan through questionnaire survey. The aforesaid data was analyzed using Structure Equation Modelling (SEM). Initially, results of Confirmatory Factor Analysis (CFA) established all the factors of the conceptual model for SEM except Sportsmanship. Afterwards, SEM was applied to test the conceptual model (excluding sportsmanship). The results indicated that motivation had a positive significant relationship not only with Job Satisfaction but also with all confirmed factors of OCB except courtesy. Similarly, job satisfaction had a positive significant relationship with all confirmed factors of OCB except civic virtue. The results of this study may be carefully generalized to the banking sector keeping all other factors constant, e.g. culture. Additionally, it was observed that there is a lot more to be explored about OCB therefore the present study provides new directions for the future researchers for including more independent variables (i.e. Job Attitudes, leadership styles, Intrinsic & Extrinsic Motivation etc.) on different types of populations.

2020

This study aims to analyze the Effect of Organizational Citizenship Behaviour as a mediator, Organizational Culture, and Career Development on employee performance. The object of this research is employees who work at the Satpol PP Province of DKI Jakarta . This research was conducted on 98 respondents from a total population of 5,119 employees. The sampling technique uses Simple Random Sampling technique. Determination of the number of samples for this study using the Slovin Formula and the sample used from the number of 130 questionnaire respondents collected 98 questionnaires mincludes 5 regions which are in the Province DKI Jakarta. This research method uses a quantitative descriptive approach using a questionnaire and data analysis used is SEM-PLS with SMART-PLS (Partial Least Square) analysis 3.2.7. The results of this study indicate that Organizational Citizenship Behaviour (OCB), Organizational Culture and Career Development have a significant positive effect on employee per...

2015

The research aims to study the association between job satisfaction, motivation and the five factors of organizational citizenship behavior (i.e. Altruism, Conscientiousness, Sportsmanship, Courtesy and Civic virtue) among Public Sector Employees in Pakistan. In this research Structure Equation Modeling with confirmatory factor analysis was used to test the relationship between two independent and five dependent variables. Data was collected through questionnaire survey from 152 Public Servants Working in Gujrat District-Pakistan in different capacities. Stratified Random Sampling Technique was used to conduct this survey. The results of the study indicate that five factors of OCB have positive significant relation with both motivation and job satisfaction except the relationship of Civic Virtue with Motivation. The research findings implicate that factors other than motivation and job satisfaction may also affect OCB. Likewise, all the five factors of OCB may not be present in all ...

The study is aimed at investigating the role of organizational citizenship behavior in mediating the effect of employee satisfaction, organizational commitment and employee engagement on employee performance at BaitulMaalWaTamwil (BMT) East Java.The data was collected witha questionnairedistributed to 134 proportional samplesof 446 BMT in East Java Indonesia. The method of analysis used is descriptive analysis with Structural Equation Model (SEM), approach to analysis of Moment Structure (AMOS). The result revealed that the employee satisfaction, organizational commitment and employee engagement have a positive and significant effect on employee performance. Finally, organizationalcitizenship behavior mediates the relationship ofemployee satisfaction, organizational commitment and employee engagement and employee performance.

Asian Social Science, 2013

The success of an organization is influenced by employees who not only perform their job, but also contribute their time and energy to provide assistance beside the formal obligations to the organization. This behavior is referred to as organizational citizenship behavior. This study was conducted to analyze the validity of the Organizational Citizenship Behavior Scale. Therefore, there were two main objectives in this study, namely to examine the construct validity of the Organizational Citizenship Behavior Scale using confirmatory factor analysis (CFA) and to assess the reliability of the scale. Organizational citizenship behavior was measured using three dimensions and they were helping behavior, civic virtue and sportsmanship. The study was conducted on 11 religious schools located in North, East, South, Middle and West of South Sulawesi, Indonesia. The schools consisted of 339 teachers. However, after examination of normality data, only 208 respondents were used as samples. The results of the study showed that the hypothesized model did not have a good fit to the data with Chi Square =190.168, p < 0.0001, CFI = 0.89, GFI = 0.92, TLI = 0.87, RMSEA = 0.078. Thus, this model has to be revised. The results of the revised model showed a better fit with Chi Square =118.335, p < 0.0001, CFI = 0.93, GFI = 0.92, TLI = 0.90, RMSEA = 0.07. The findings were discussed based on the suitability of the Organizational Citizenship Behavior Scale as a valid measure within Indonesian context.