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The better management of knowledge within the organization will lead to improved innovation and competitive advantage. The main goal of the firm… better utilization of internal and external knowledge. This core knowledge is found in individuals, communities of interest and their connections. An organization's data is found in its computer systems but a company's intelligence is found, in its biological and social systems. Though it is acclaimed as a good method, there are some setbacks in the process of knowledge sharing[KS] among the employees. This paper explores the possible ways to establish organization using social computing tools to facilitate Knowledge Sharing and create a social data mining among all the members of organization. Social Data Mining Network Analysis (SDMNA) techniques have been used to study KS patterns which take place between employees and departments. This SDMNA graph reveals the structure of social data mining network highlighting connectivity, clustering and strength of relationships between employees.
Social networks have gained large popularity in the last few years and successfully entered the private life of the internet savvy people providing them new tools for entertainment, sharing pictures and information, for communication, etc. At the same time, Web 2.0 is offering many opportunities to public and private organizations worldwide to collect feedback from their customers, ideas and knowledge from on-line communities or more generally take advantage from 'the wisdom of the crowd'. Due to their popularity, social networks have become useful tools in various management activities and have provided many gains to people, who are using them. Knowledge management could avail itself also on social networks in the analyses of the relationships between employees, and the identification of knowledge flows. At the same time, people use various channels and models for communication and exchange of information and ideas. Here, social networks have a lot to offer and their wider utilization for various knowledge management processes could be further explored. The aim of this paper is to provide an overview of the usage of social networks in knowledge management and the advantages that could be taken by using them. Initially, the authors focus on the theoretical aspects of social networks and their role in knowledge management. Subsequently, some ideas are presented for the application of social networks in different knowledge management processes, e.g. knowledge creation, knowledge sharing, knowledge evaluation, knowledge acquisition, knowledge collaboration, etc. Finally, the authors consider possible benefits from the point of view of the social network's users and their organization.
Jurnal Manajemen Indonesia Vol 12 No 4 ISSN: 1411-7835, 2013
As a part of Social Computing, Social Network Analysis is recognized as a methodology to understand relationships between the actors and modeling them into graph theory, while Knowledge Management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. The organization ability to manage their intellectual capital is crucial for business sustainability. This paper will present the idea on how knowledge is disseminated effectively by the help of Social Network Analysis
Recently research interest in Knowledge Management (KM) has grown rapidly. Companies regard intellectual capital as important asset and strive to deploy KM in an organization to gain a competitive edge. Many organizations currently engage in knowledge management in order to leverage knowledge both within the:r organization and externally to their shareh이ders and customers. Most of the previous research related to KM are dedicated to investigate the role of information technology in exσacting, capturing, sharing, coverting organizational knowledge. Knowledge workers, however, are paid less attention though they are the key players in KM activities such as knowledge creation, dissemination, capture and conversion. We regard knowledge workers as a majcr component of KM and starting point of understanding organizational knowledge activities. Therefore we adopt a method to understand and analyze knowldge workers' social relationships In this paper we investigate Social Network Analysis (SNA) as a tool for analyzing knowledge network. We introduce the basic concept of SNA and suggest a framework for implementing knowledge network by explainin 6 how SNA can be used for analyzing knowledge network. We also propose a nurnerical method for identifying knowledge workers using SNA after c1assifying knowledge workers. The suggested method is expected to help understanding key knowledge players within an organization.
SOTICS 2013, The Third International Conference on Social Eco-Informatics, 2013
Online social networks have changed the way many people communicate and interact as private individuals and employees. Sharing and communication through this medium has become, for many, a daily habit. Many of these networks provide a simple way to seek and find knowledge and expertise from both friends and strangers. Information technology has been used in many ways to support knowledge management initiatives. However the use of social networking technology has been little explored. It is thus argued that combining knowledge management systems with social networking technology would bridge this gap. Social software is becoming part of a standard arsenal of tools deployed within companies, tools that may help knowledge management. Evidence is presented from a review of relevant literature and through a survey, conducted via online social networks, asking respondents’ usage of social networking for knowledge management purposes in both their private lives and also work-related practices. It shows that personal networks are often used as a medium to seek knowledge for personal and for organisational motives. The results confirm that online social networks, and their enterprise counterparts, are aiding knowledge management initiatives. Knowledge appears to be flowing through online social networks. Findings also include the confirmation of Dunbar’s number, and reaffirming the strength of “weak ties” as originally proposed by Granovetter. The paper proposes the new concept of temporary ties that are aided through social networks. It also describes the work in progress and findings so far on the use of social networking technology and habits for aiding knowledge management initiatives.
Organizational Models and Enterprise Strategies, 2012
This chapter gives a brief introduction to Knowledge Management (KM) and its components, emphasizing the role Social Networks (SNs) can play on KM. The authors will delineate the benefits of collaboration between the concept of Social Networking and the process of KM. With the advent of Web 2.0 technologies, it is a natural evolutionary outcome that SNs have driven the advancement of KM, and conversely KM has driven the advancement of SNs. In certain instances, SNs and KM have a symbiotic relationship whereby one cannot exist without the other. Moreover, an impact analysis will be performed to show that while SNs are an outcome of KM, both require each other in order to succeed where Social Software fits. This chapter is particularly intended to cater to the needs of librarians in a corporate environment and to show the impact and benefits of SNs and KM in the information world.
2008
This paper aims to investigate the role of social networking for knowledge management in organizations that use social networks for communication and collaboration among organizations member. Based on previous literatures this paper explains major issues relating to knowledge management and social networks and its role in successful adoption of knowledge management system. The main finding of this paper is that using social networking play role in knowledge sharing, transformation and collaboration among organization members.
SOTICS 2012, The …, 2012
We suggest that a lack of understanding of the social and human factors in the design process may lead to the failure of knowledge sharing or KS in most organizations. The basis for KS in organizations is embedded in participants' action and experience. We propose that successful KS initiatives require (1) attention to communication patterns of individuals or groups working in different divisions of an organization and (2) the development of IT systems that support both strong and weak ties between participants. Specifically, a distinction between different network structures as they relate to the concept of structural holes is drawn for highlighting how types of network structures effect sharing of explicit and tacit knowledge. Additionally, strong and weak tie theories are applied to develop a framework for potential IT-based initiatives aimed at addressing structural holes of communication. A set of propositions is proposed with their implication for designing KS systems in organizations. This paper concludes that sociological perspective in achieving a balance between the different types of ties (i.e., strong and weak ties) could assist in the maintenance and ongoing creation of new knowledge without having the networks to be redundant.
2016
The paper aims to highlight the value that social computing can bring to Knowledge Management mainly its knowledge sharing process. The research is based on a systematics study of literature. Literature was examinedto provide an understanding what social computing can offer to knowledge sharing. Knowledge management (KM) was in full swing up to mid-90s. But due to globalisation and the increasing use of the Internet it has a period where practitioners and research community were less interested in KM. Traditional KM approaches could not solve efficiently the challenges of the 21st century organisations. KM practitioners and researchers were slow in recognising and providing new methodologies based on new developments in technologies. The lack of new methodologies impeded the value and importance of KM in organisations. Social computing is an emerging filed and its principles are in align with the theories of KM. The research has attempted to provide a link between KM and social comp...
Organizational learning is a set of processes by which organizations improve their performance. Learning processes furthermore require that the organization anticipates and attends to feedback,creates knowledge from that feedback, and takes action based on that knowledge. The relationships among people can be modeled as social knowledge networks in which network nodes represent people and network graph represent relationships for sharing opinions, experiences, insights, perceptions, and various media, including photos, videos, and music, with each other. Social knowledge networks play supportive role for collaborative knowledge management phases -creation, capture, codify,communicate, and capitalize knowledge.
Learning Organization : Management and Business International Journal Vol 1 No 1 ISSN: 2354-6603, 2013
"Knowledge management consists of identifying, creating, representing, distributing, and enabling adoption of insights and experiences in an organization. One approach of modeling knowledge management is using network model. Big Data is one of important ICT technological roadmap, which main function is modelling behaviour and helping organization decision support. Social Network Analysis is a micro version of Big Data where we can model and establish social network quantification. In this paper we will show how Social Network Analysis can help organization applying Knowledge Management strategies and practices by experiment using real-world large dataset contains 360000+ email exchanges between 36000+ employees inside in an organization
Proceedings of the 2nd National Graduate Conference
Research on knowledge management (KM) has converged to research in personal knowledge management (PKM) that is characterised by features of the social networks. We postulated an Effective PKM Framework, which consists of the PKM processes of get, understand, share and connect (GUSC), and the cognitive enablers called method, identify, decide and drive. This paper attempts to prove the existence of the GUSC processes within a social network environment, in which the current generation of knowledge workers spends more time. The results include social network diagrams and analysis on the four processes, and significant findings that relate these analyses with the cognitive enablers.
2015
This research enquires into how social networking technologies can help knowledge creation and sharing in IT-based knowledge management systems. Social networking technologies have changed the way people connect and collaborate allowing users to seek and find knowledge and expertise from both friends and strangers alike. Despite technology having been used in a variety of ways to support knowledge management systems, the use of social networking technology has been little explored. The famous SECI model highlights socialisation as an important aspect in transferring knowledge, yet IT-based knowledge management systems seem to miss out on this element. This research argues that combining knowledge management systems with social networking technology bridges this gap. Social software is becoming part of a commonplace set of tools available for organisations that may help IT-based knowledge management systems. Evidence is presented from a case study conducted in practice at an organisa...
Sixth International Conference on Advances in Computing, Electronics and Communication - ACEC 2017, 2017
This paper presents a knowledge management model to strengthen the relations between the university and the enterprise, and to facilitate joint strategies and interaction with social networks support. The use of social networks in this model focuses on creating bidirectional links between the university and the enterprise, based on informal exchange of knowledge and sharing information of interest to both actors. The expectations the model use is analyzed through the application of a survey of a population sample of colombian university students, where the results show the good attitude of these to use social networks in knowledge management to support the relations between the university and the enterprise.
Knowledge sharing is an essential organizational phenomenon to overcome adversities. It requires a major transformation in organization culture to create a desire to share knowledge. As the technology continues to grow, knowledge sharing sites has been made available and become common today. Using the social networks, people convey and exchange information with people, normally with others who share same interest. This is how the process of sharing could happen. Thus, this study has conducted to examine the success factors that could encourage to the process of sharing information on knowledge through social networks. The factors mainly consist of individual or community factor, content factor, and technological factor. Individual and community factor is factor which embedded within individual or community which could encourage people to share. Content factor is factor which provided by social network sites, including what information can be shared, how depth people could share, etc. Technological factor concerns with features of the social network sites, including the tools, links, navigation, etc. Result from this study could assist organizations, especially educational institutions (as the respondents are students) to evaluate their usage of social networks sites and utilize it for knowledge sharing, as well as to support teaching and learning process. This study could also help to build awareness among people of what extent they have already shared, and what information should they improve to share in future.
2011
Organizations need to face the rapid growth of social networks and its adoption by their collaborators. While organizations require collaborative tools to get their work done, their collaborators seem to prefer social tools like Facebook or Twitter. We present in this article a new kind of organizational Content Management System that takes care of both documentary and social sources of knowledge.
Proceedings of the Eighth International …, 2009
Expert Systems with Applications, 2011
The importance of knowledge is increasing in our global and knowledge-based society. As a part of knowledge management, successful knowledge transfer can improve an organization's competitive advantages and increase an organization's valuable knowledge assets. However, knowledge transfer is complex and a lot of factors exist that affect successful knowledge transfer such as context, social networks, and IT/IS. This paper aims at the role of the knowledge broker which is to be a link between knowledge seekers and knowledge experts. In this context, this research implemented a Knowledge Brokering System-called K-broker system-as a prototype system to improve knowledge transfer in an organization based on an analysis of users' social network. The K-broker system can provide a 'single view' screen for identifying knowledge experts and has no bottlenecks in contrast with a human knowledge broker and can provide a permanent communication channel between knowledge seekers and knowledge experts.
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi, 2020
Campus competition in Central Java creates superior and empowered human resources to make XYZ campus optimize the Knowledge Sharing process. In optimizing the Knowledge Sharing process on the XYZ campus through interaction and communication between students in the study program. This study aims to identify the Knowledge Sharing collaboration of students on the XYZ campus in three study programs with 100 respondents using the Social Network Analysis (SNA) method. The parameters used in this study include density, degree centrality, closeness centrality, betweenness centrality, and clicks (subgroups). Based on the analysis of the results obtained by the level of density level of 4.7% or weak ties because under 50%. Actor 98 has the highest degree of centrality with outdegree value 32 and indegree 7, while actor 65, which has the highest closeness centrality with inCloseness value 16,952 and outCloseness value 1,020. Actor 15 also has the highest centrality betweenness with an amount o...
This paper has highlighted the level of social networking services (SNS) usage as part of knowledge sharing tool at Faculty of Information Management, University Technology MARA (UiTM). Social networking environment covered a wide range of functionalities and support of different sets of knowledge sharing activities. This is lead to the difficulties to identify the level of usage on social network services among the postgraduate student. Thus, it is also to proof the significant impact towards the knowledge sharing tools. Using questionnaires survey and data analysis, this paper has includes the aspect on demographic influences and level of social network usage in terms of knowledge sharing. Then, as a finding, level of social networking usage shows the social networking is part of knowledge sharing tools. As a conclusion, based on the findings and dimension driven in this study, it has show the social networking services has contribute to knowledge sharing activities.
International Journal of Distributed Sensor Networks, 2015
To create wide and deep knowledge flows by providing implicit and explicit knowledge services, organizations have constructed knowledge management systems (KMS). As employees are major knowledge resources in an organization, it is essential to use their collaborative intelligence in KMS, but there has been little research on how the heterogeneous networks of people interact to produce intelligent outcomes. This research suggests a new KM framework that leverages collaborative intelligence techniques, such as collaborative search, collaborative filtering, and social network analysis, as well as conventional knowledge management techniques including smart sensor technology. Finally, this paper reports our experience in a real world KMS development case that applied the framework and suggests challenges of knowledge management learned from this research.
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