Procedures and Control

The content of expected procedures, their precision, the more or less strict compliance requested, and the way their implementation is audited, depend on cultural contexts. The first part of the chapter depicts a Cameroonian company in which the expectations for detailed procedures manuals to be applied literally are high. Such a use of procedures can be explained by the need to ward off the underlying fear that personal relationships outweigh the objectivity of the rules. Conversely, the second part shows that, in France, detailed operating procedures in the automotive and nuclear sectors contradict the quest for autonomy, associated with the importance of mastering one’s profession. A comparison with the nuclear sector in the United States shows that there the stakes are again different. This chapter deals with the way procedures are articulated with the expectations and fears, specific to each universe of meaning, which are generally ignored.