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19I11-IJAET1111164-Electronic-document

Abstract

However, unlike in the private sector, the most critical are not the systems for resource planning, finances, or supply chain management. Since the key business processes in governmental institutions are related to creating and processing of documents, the main and most critical information system is document management system. Laws and regulations are prepared therein, letters and answers to the petitions by citizens are being written, and often it is used for processing contracts and financial documents. Nowadays the number of different information systems in one institution is constantly increasing and correspondingly emerges the need for integration between them. One choice is to obtain an expensive Enterprise Resource Planning (ERP) and Enterprise Content Management (ECM) system and embark on their adaptation and acquisition. Another choice would be conducting a research in order to identify which systems reciprocally need interfaces for data exchange. This article deals with various types of information systems and their relations to document management system. In the aspect of public sector, the article contains analysis about the necessity of system integration and possible problem cases during the process of integration.