Chapter 3 . 1 ICT and Knowledge Management Systems

Journal of Knowledge …, 2005

To consider the role of technology in knowledge management in organizations, both actual and desired. Design/methodology/approach Facilitated, computer supported group workshops were conducted with 78 people from ten different organizations. The objective of each workshop was to review the current state of knowledge management in that organization and develop an action plan for the future. Findings Only three organizations had adopted a strongly technology-based "solution" to knowledge management problems, and these followed three substantially different routes. There was a clear emphasis on the use of general information technology tools to support knowledge management activities, rather than the use of tools specific to knowledge management. Research limitations/implications Further research is needed to help organizations make best use of generally available software such as Intranets and e-mail for knowledge management. Many issues, especially human ones, relate to the implementation of any technology. Participation was restricted to organizations that wished to produce an action plan for knowledge management. The findings may therefore represent only "average" organizations, not the very best practice. Practical implications Each organization must resolve four tensions: Originality/value Although it is the group rather than an individual that determines what counts as knowledge, hardly any previous studies of knowledge management have collected data in a group context.

International Journal of Engineering Sciences & Research Technology, 2013

While various organizations have invested in knowledge management (KM), it is not part of day-to-day business. Technology plays a major role in KM, aiding in the creation, transfer, sharing and storage of knowledge, making it an integral part of KM processes. technology's involvement in KM and how it can contribute effectively to the KM objectives of the implementing organization. However, there is a lack of depth in the implementations for KM. Most of the there is a weak foundation upon which KM is built. The theoretical framework for technological use in KM is not solidly developed, resulting in an unstructured approach towards This is as a result of the inter-disciplinary nature of KM, which has led to academics concentrating more on certain disciplines contributing to KM, such as management and social aspects of KM, while disciplines information technology (IT) have not received adequate attention and review. There is therefore need to analyze the issues that are of significance to the use of technology in KM. This paper provides a review important to the successful utilization of technology for KM, offers solutions which will help create a theoretical framework for technological implementations for KM and identifies research areas in KM which can be instrumental in KM's use of technology at large.

Now a days an organization " s competitive capability is intrinsically tied to the ability to rapidly collaborate with customers and key stakeholders. The knowledge is necessary to drive critical business processes is available where it needs to be, when it needs to be. The different market factors have contributed to the growth of and interest in knowledge management. A major factor in this modification of knowledge is the role technology has played in providing instant access to and dissemination of information. The communication technologies are viewed as tools for creating knowledge as individuals, communities and organizations connect, interact, explore and problem solve together. Consequently, education systems have promoted communication technology as an answer to facilitating learning that is creative and complex and produces new knowledge that is innovative, transformative and transferable. In this paper we address the technological aspect; more precisely we survey available of information technology that support different knowledge management activities. We categorize these tools into classes, based on their capabilities and functionality and show what tasks and knowledge processing operations they support.

While various organizations have invested in knowledge management (KM), it is not part of day-to-day business. Technology plays a major role in KM, aiding in the creation, transfer, sharing and storage of knowledge, making it an integral part of KM processes. technology's involvement in KM and how it can contribute effectively to the KM objectives of the implementing organization. However, there is a lack of depth in the implementations for KM. Most of the there is a weak foundation upon which KM is built. The theoretical framework for technological use in KM is not solidly developed, resulting in an unstructured approach towards This is as a result of the inter-disciplinary nature of KM, which has led to academics concentrating more on certain disciplines contributing to KM, such as management and social aspects of KM, while disciplines information technology (IT) have not received adequate attention and review. There is therefore need to analyze the issues that are of signific...

International Journal of Engineering Science and Computing, 2018

Managing knowledge nowadays has become an important ingredient in enhancing and promoting the efficient role of knowledge within organizations. The KM aim of facilitating the organizational processes, improves operation, decision making, short customer response time and many other benefits to the system. Many organizations capture, create, transfer and reuse of knowledge deep down and outside the formations for the intent of achieving goals and clear competitive advantages. Thepurpose of this paper is to review the role of ICT in KM. Specifically, the report means to focus on the roles that ICT plays in knowledge management operations. The methods used to undertake this paper are collecting information from published journals, group discussion paper, and books from the range of the year 2000 to 2017.The results manifest that the ICT has proven to be a most important tool to enhance and advance the knowledge management and its processes within the arrangements. As well, all the same,it should note that the ICT does not make an organization capture, create, share/transfer and reuse of knowledge, but it simplifies the choice and opportunity of such operations.

Three years have gone by since the second edition of this book. A number of developments could be observed over this period that have affected knowledge management (KM) and knowledge management systems (KMS). There is much more awareness about the importance of knowledge as strategic asset. Thus, the management part in KM has been strengthened with more emphasis on knowledge-intensive business processes, on process-oriented design of KM activities and on targeted interventions with the help of a set of KM instruments. Supporting KM with information and communication technologies (ICT) has survived the through of disillusionment. KM has gained increasing attention from diverse research disciplines. Indicators are the number of publications, conferences, Bachelor, Master and advanced education programs, new journals or existing journals the mission of which has been changed to focus KM or to extend the existing focus to include KM. After some slow-down, KM is also back on the agenda in many businesses and organizations. Indicators are an increasing number of case studies, growing interest in KM-oriented industry networks, a higher demand for internships, student workers as well as part-and full-time personnel with experience in KM, as well as more attendance on KM conferences, workshops and the like.

Series on Innovation and Knowledge Management, 2005

Knowledge, Technology & Policy, 2004

The authors are building a knowledge management system (KMS) for use by several U.S. federal agencies. Its use must harmonize with multiple agency and disciplinary cultures, and also link with the efforts of at least one international agency. In this paper, we present the KMS project’s technological contributions and implementation considerations as a case in knowledge management (KM). We link

We live in a knowledge society where economies are knowledge based. Knowledge assets have become the intelligence behind individual and organizational success. Knowledge plays a role in contributing to the economic development of developing countries including Kenya through job creation, reduction of operational costs, improvement in revenue collection and improved operational performance in organizations. These knowledge assets come in many forms of content including text, graphics, sound and video and as tacit knowledge embedded in human minds which is known as human and structural capital. Knowledge therefore is an important competitive asset in these competitive economies; however it faces challenges that include lack of familiarity and access to new and changing technology. The overall purpose of this paper is to report on the information communication technologies ICTs and impact of ICTs in managing knowledge. It explains the use of (ICTs) as an enabler for managing knowledge (tacit and explicit) in the knowledge society. Technology should be seen as an enabler of Knowledge Management. ICT tools are used to capture, codify, store and distribute knowledge throughout the organization. ICT tools such as Internet, Intranet, Extranet, Email, Electronic Data Management Systems (EDMS), Decision Support Systems, Expert Systems, Groupware, Wikis, Weblogs, and other shared networked and net-based technologies are used to leverage Knowledge Management processes in the organization. ICTs provide members in an organization with a platform to communicate and to get access to the right information at the right time for the right purpose. Therefore, there should be a balance between knowledge management initiatives and engagement of ICT tools and infrastructure in order to exploit the benefits of Knowledge Management to the fullest.