TQM and business success

This paper aims to examines and establish the relationship between critical success factors (CSFs) of total quality management (TQM), strategic goal and organizational performance. Using key enablers and drivers collectively said CSFs as measures, the suggested model appraises three dimensions of performance: financial, non-financial and operational. A total of 500 questionnaires have been distributed to a FMCGs company in India and effective sample of 165 usable completed surveys (33.0 percent usable response rate). Statistical analysis and correlation were used to predict and estimate the relationship. The model was assessed using Analysis of Moment Structure (AMOS) based Structural Equation Modeling (SEM). The findings showed that TQM practices have a significant impact on financial and operational performance.

Purpose -The purpose of this paper is to identify the critical success factors of TQM implementation, to evaluate their impact on the primary measures as expressed by the operational performance and the secondary measures as expressed by the organizational performance, and to find out the effect of the operational performance on the organizational performance of small and medium-sized enterprises (SMEs) in the Qatari industrial sector using the structured equation modeling (SEM) approach. Design/methodology/approach -A questionnaire was designed and distributed to 297 SMEs in the Qatari industrial sector. Of the 297 questionnaires posted, a total of 139 were returned and were used to test the theoretical model. In particular, hypotheses were developed to evaluate the impact of TQM implementation on the operational and organizational performance of the SMEs. Findings -The empirical analysis demonstrates several key findings: data analysis reveals that there is a substantial positive effect of the TQM implementation on both the operational and the organizational performance. The findings confirm the significant relationship between operational and organizational performances of the SMEs. Overall, the results showed the central role of the strategic factors in the successful implementation of the TQM programs within the SMEs.

This paper represents a review of the literature on critical success factors (CSFs) of Total Quality Management (TQM) and supported by various philosophies of TQM. Such factors are considered as conducive to the success of TQM implementation. Critical Success Factors (CSFs) are internal or external factors that can seriously affect the firm for better or worse. They provide an early warning system for management and a way to avoid surprises or missed opportunities. In the context of TQM, it is essential that the organizations identify a few key critical success factors, which should be given special attention for ensuring successful implementation of TQM program. The present study will guide the researchers in selecting the reliable set of CSFs for empirical studies. Industries can benefit by adopting the results of this study for effective implementation of TQM

2020

The mediating role among total quality management and business excellence model factors, including the role of strategy, has rarely been addressed empirically. This research examines the mediating effects of primary total quality management factors (operations management and measurement, analysis, and knowledge management) and strategy on the relationship between supportive total quality management factors (leadership, workforce, and customers) and organisational results using the Malcolm Baldrige National Quality Award (MBNQA) model as the framework. Based on responses from managers of 217 Saudi firms, the questions and hypotheses suggested in this research are examined using the structural equation modelling technique. The results show that: (a) supportive factors enhance primary factors; (b) strategy mediates the relationship between supportive factors and primary factors; (c) primary factors mediate the relationship between supportive factors and results; and, more importantly, (d) collectively and sequentially, the combination of strategy and primary factors mediates the relationship between supportive factors and results more strongly than their respective individual mediation effects separately. The findings support the systems perspective provided by the MBNQA model.

2016

The present paper identifies the critical success factors while the implementation of TQM, to evaluate their impact on the primary measures as expressed by the operational performance and the secondary measures as organizational performance, and to find out the effect of the operational and organizational performance of small and medium-sized enterprises (SMEs) in a selected industrial sector using the semi structured interview approach. A total 297 samples are identified for analysis. 139 responses received with all detail. Respondent’s profiles are quality managers and deferent sectors are targeted. A focus is needed on analyzing various techniques and strategies to be adopted by the

2009

This paper focuses on validating the impact of the traditional Total Quality Management (TQM) constructs on business outcomes using a Quality Management Assessment Framework (QMAF) without considering the Information/ Knowledge/ Communication (IKC) construct. Multiple regression and Structural Equation Modeling (SEM) analysis were used to study the strengths and the relationships between these constructs. In order to show, validate and reinforce

Quantitative studies in construction management research which involve description of relationships between manifest variables normally employ regression analysis. However the relationships between latent variables are best described by causal modelling. This study explores the application of one such technique, structural equation modelling as applied to a study conducted within the UK construction-related SMEs.

The article examines the role and importance of the success factors which were critical to achieve TQM goal were as one of the main for effective TQM. The present study is to present mediation effect of TQM CSFs as a method that builds a new model of performance measurement in the various industrial spheres. Critical success factors (CSFs) mean of sustaining performance have great practical application, which stems from goal and the need for the organizational system, through the organizational authorities, to improve performance. Based on the Structural Equation Modeling (SEM), conclusions and summaries are made regarding the application of the TQM. In order to achieve the set aim, the author examines the legal framework of TQM performance, the application of CSFs mediation in TQM system.

Journal of Manufacturing Technology Management, 2006

Purpose-The principal aim of this paper is to determine the critical factors of total quality management (TQM) and to measure their effect on organizational performance of SMEs operating in Turkish textile industry. Design/methodology/approach-Data for this study was collected using a self-administered questionnaire that was distributed to 500 SMEs in textile industry in the city of Istanbul in Turkey selected randomly from the database of Turkish Small Business Administration (KOSGEB). Of the 500 questionnaires posted, a total of 163 questionnaires were returned. Findings-Using exploratory and confirmatory factor analyses, seven empirically validated dimensions of TQM were identified. The structural equation modelling technique was employed to investigate the relationship between the implementation of TQM practices and organizational performance. Data analysis reveals that there is a strong positive relationship between TQM practices and non-financial performance of SMEs, while there is only weak influence of TQM practices on financial performance of SMEs. With only a mediating effect of non-financial performance that the TQM practices has a strong positive impact on financial performance of SMEs. Research limitations/implications-The sample is restricted to only a single region and a single industry, so it would be strongly recommended that data be gathered from various parts of Turkey including both various manufacturing and service industries. As the data in this study were collected from top managers of organizations on the basis of their subjective evaluations, objective performance indicators should also be employed in the analysis. Originality/value-Despite some attempts on the applicability of TQM practices and advanced manufacturing technologies as well as their impact on organizational performance of SMEs, there is a

Purpose -The purpose of this paper is to review critical success factors (CSFs) of total quality management (TQM), and to rank these in the Indian manufacturing industry. Design/methodology/approach -To rank the CSFs, Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) was used. The data were collected using questionnaires as the research instrument. Findings -Process management, top management leadership and customer focus are the top three factors for implementation of TQM in the manufacturing industry in India. Quality citizenship is a relatively low-ranked factor. Practical limitations/implications -The findings will be useful in successful implementation of TQM in developing countries like India. Further research may be carried out into the CSFs in different national contexts. Originality/value -The paper is the first to make use of TOPSIS approach to rank the CSFs of TQM.