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Interactive Quiet Calls: Talking Silently on Mobile Phones

2001

Abstract

Quiet Calls is a technology allowing mobile telephone users to respond to telephone conversations without talking aloud. QC-Hold, a Quiet Calls prototype, combines three buttons for responding to calls with a PDA/mobile phone unit to silently send pre-recorded audio directly into the phone. This permits a mixed-mode communication where callers in public settings use a quiet means of communication, and other callers experience a voice telephone call. An evaluation of QC-Hold shows that it is easily used and suggests ways in which Quiet Calls offers a new form of communication, extending the choices offered by synchronous phone calling and asynchronous voicemail.

Key takeaways

  • Our findings indicate the following assessment of the problem of noisy phone calls in public and the design implications for Quiet Calls.
  • Participants were not given any information about the calls other than the list of possible callers who would be familiar with Quiet Calls: Sam, a very important client; Jim, a colleague; and Steve, a visiting student from Denmark.
  • Calls were relatively brief (average call time was 26 seconds).
  • Of the seven calls for which the recipient chose to engage in spoken communication, four were calls from Sam.
  • Can Quiet Calls help in real situations where people must respond to phone calls in public situations?