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Mejora en la gestión de la calidad en periódicos provinciales

2017

Abstract

The analysis of quality management has occupied the attention of the technical sciences and in particular, the business sciences. This work was an analysis of the essential features that characterize the quality management in provincial newspapers, with the objective of designing a procedure for the management of quality in these institutions, which is based on the different approaches and methodologies, which were previously collected while following the existing methodologies of the processes of organizational change, as well as those of continuous improvement. The procedure is structured in five phases and 15 steps as an instrument to support the quality management in the aforementioned entities. It is based on the process approach and the PHVA cycle and theoretical and empirical methods were used, including Industrial Engineering tools and other related specialties.