Sharing of tacit knowledge and service innovation performance

International Journal of Management Research and Emerging Sciences

The Resource-Based View (RBV) states the intangible resources as knowledge resources that provide better and more strategic outcomes than tangible resources of the organization. In this discourse, this study inclines to investigate the role of explicit and tacit knowledge sharing practicing (KSP) on the performance of banks with a mediating role of innovation. The existing instrument is utilized to gather the information from 268 managers from the sample size of 42 banks. Confirmatory factor analyses (CFA) utilized to assess the accuracy of the model. The results of the study shed light that innovation altogether intervenes in the relationship between both explicit and tacit knowledge-driven performance. Further, findings of the study postulate that explicit KSP fundamentally gives momentum to the performance of banks comparatively tacit KPS thus emphasizes that managers need to increase the flow of tacit KSP through social networking, etc.

Knowledge sharing (KS) is one of the pillars among the factor in knowledge management. There are numerous ways in which knowledge sharing might be beneficial to organizational productivity, competitiveness and innovative initiatives. Dialogue delivery involved during knowledge sharing, often lead to generation of new ideas, which form the ground for the nurturing of new knowledge. KS helps in marketing effectiveness and enhances organizational innovativeness. The purpose of this research is to investigate the role of employees' knowledge sharing, and to what extent KS affect their innovative thinking/ initiatives. The research will first investigate the general roles knowledge management and knowledge sharing plays on organizational performance and later focus on how the sharing of personal/individual knowledge affects the employees overall critical thinking and consequently their innovation initiatives and innovation. The research will also discuss the effects on employees' KS on groups and consequently on the group's overall innovative ideas. Generally, employees resist sharing what they know as they believe they would lose competitiveness. Such thinking not only prevents the learning within the group but also affects the employees' innovation initiatives as we posit is the only way to be more creative is to be exposed to other's ideas which in most circumstances act as triggers for ideas and innovations generation. We argue that, for innovation to happen, KS is essential key factor in the process. The paper introduced a framework which demonstrates how knowledge sharing takes place in an organization by identifying the factors required for the sharing to take place. In addition, the paper argues that these factors are the drive for and trigger employees' innovation and consequently increase organizational learning.

Recent Advances in Knowledge Management, 2022

This chapter incorporates the relevance of tacit knowledge and highlights some major barriers to knowledge sharing. Knowledge transfer is action through which; information, skills, expertise and experience is exchanged among people in an organization and it is a valuable and tangible asset for creating sustainability, performance and competitive advantage. From what is currently known, knowledge sharing activities occur generally with the support of knowledge systems designed by the board and knowledge managers. It is suggested that technology is one of the tools that support knowledge sharing, though other factors exist, such as organizational culture, trust, leadership and management philosophy, incentives and internal control systems. In this study, the researchers explore possible knowledge sharing opportunities and associated barriers, starting from top management to employees. The main purpose of this chapter is to look at how tacit knowledge affects organizational success. Th...

2020

The success or failure of an organization is dependent on its ability to manage and motivate its employees. It is widely accepted that knowledge management is a critical factor affecting an organization’s ability to remain competitive in the global marketplace. It is also one of the major strategic uses of informational technology. However, despite the growth in easily using and accessing online information, employees must still rely on their co-workers for knowledge sharing to deal effectively with their work. The thorny form of knowledge sharing is tacit knowledge because it is an experience that is embedded in an individual. Organizations recognize this and must develop a mechanism for obtaining this collective intelligence and skills of its employees to create a greater organizational knowledge base. Using the literature, this study critically analyzes the impact of tacit knowledge sharing on job performance. The study will also briefly explore any likely interactions between ta...

2018

This research was conducted on restaurant business in North Kalimantan Province, Indonesia. To improve the performance of service innovation, companies need knowledge gained from knowledge sharing activities. A number of 150 employees working in the restaurant businesses in North Kalimantan participated in this study. The data were collected using survey method with questionnaire. The survey responses submitted by respondents in this study indicated that the influence of knowledge sharing on the performance of service innovation showed significant results. Knowledge sharing activities in this study have a positive effect on innovation performance of restaurant business services in North Kalimantan.

Journal of Management and Economics Research, 2023

The purpose of this research is to determine the effect of knowledge sharing on innovative behavior of employees at MS Pharma Company in Amman, Jordan. Questionnaire method was chosen to collect data and it was applied to 206 employees at MS Pharma Company. Descriptive analysis, Pearson Correlation analysis, Regression method and One Way ANOVA were used. The most important result of the research was found that the level of knowledge sharing and innovative behavior of employees in the pharmaceutical industry was above the average. The effectiveness of information sharing in innovative behavior in the pharmaceutical industry has an important role and a statistically positive effect. There is no difference between information sharing and demographic (gender) variable, and between innovative behavior and demographic (education level) variable. In line with the findings, incentives for employees to share new learned information can be increased and improved with relationship and cooperation between departments.

2016

Nowadays, knowledge sharing has been acknowledged as a fundamental concept to achieve competitiveness.Organizations are encouraged to promote knowledge sharing since this activity will improve an organization’s competitive advantage through innovation capability.The purpose of this paper is to investigate the roles of knowledge sharing, individual factor, and innovation capability. Mainly, individual is a critical factor that influences whether employees wish to conduct knowledge sharing practice or not. To cope with barriers in knowledge sharing practice, organization must create a supportive culture. This paper suggested that organizations need to develop knowledge sharing culture as it is a key driver for the success of knowledge sharing to stimulate innovation capability.

2019

Knowledge sharing is an asset for industrial organizations. These assets play a key role in global competition. Especially in increasing the innovation capacity of Small and Medium Industries (IKM). In this case innovation means introducing new products, making qualitative changes to existing products, introducing new processes in industrial organizations, creating new markets, and developing new sources of raw materials or other inputs. Much knowledge is stored in individuals, which is called tacit knowledge. Sharing tacit knowledge among individuals associated with industry organizations can increase the capacity of innovation previously explained. This study analyzes the relationship between sharing tacit knowledge and organizational innovation capabilities. Certain SMI employees located in Semarang, Central Java were the respondents for this study. Opinions as many as 45 members of each IKM have been analyzed using the hypothesis testing method. Through this research, it is show...

2019

The main purpose of this research is to analyze those factors that affect the knowledge sharing and can lead the conventional banking sector towards enhancing the innovation capabilities by creating the culture of organizational learning. The model of this research paper is tested using a sample of 300 employees occupying the position of officer grade I, II and III in conventional banking sector of Bahawalpur. Researchers have used the simple random sampling technique for the collection of data with the help of questionnaire. SPSS version 21 is used to analyze data collected for this research paper. The result shows that out of nine factors, seven factors namely individual personality, individual attitude, reward and recognition, competence based trust, benevolence based trust, ICT infrastructure and availability and ICT know how are all significantly and positively related with the innovation capabilities as well as knowledge sharing and thus knowledge sharing also mediates between...

Technology Analysis & Strategic Management, 2018

Using the Resource-Based View, this paper aims to provide a better understanding of the effect of knowledge on innovation. With this general aim in mind, we relate knowledge's nature (tacit vs. explicit) and process (e.g. knowledge exchange and combination) to innovation. Using a sample of 105 innovative firms, we find a positive linear effect of tacit knowledge on innovation and a curvilinear relationship between knowledge exchange and combination and innovation. We also find a moderating effect of tacit knowledge on the curvilinear relationship between knowledge exchange and combination and innovation. We speculate on our findings and connect them to previous theory.