Web-Based Support for e-Government

The incorporation of Information and Communication Technologies (ICTs) in activities and services such as education, culture and medicine constitutes a contemporary reality and governmental activities and services could not be an exception. Apart from expanded citizen services, e-government also offers a complete reshuffle of public organizations and their services through the efficient use of Internet services. This article presents an e-government platform which supports easy public access to governmental information, e-transactions between citizens and public organizations through the acceptance of e-documents submissions (e-applications and e-petitions) and their management through the e-protocol and finally, electronic delivery of a requested document. In addition, a model Greek e-government web portal is presented, which supports the Government to Citizen (G2C) model, which focuses on governmental information dissemination, which includes among others information about ministries, social services, and city news and information.

Romanian Journal of Economics, 2011

The adoption of web-based technologies in order to deliver government services has become a global trend in public administration. e-Government also means that governments have to act as a private entity and compete for best delivered services towards citizens due to the societal challenges and shifting relations. But such transformation has significant implications, such as answering in a collaborative, intelligent manner to the needs and demands of the citizens, to the different categories of users including the elderly, women, men, youngsters, or disadvantaged groups. The construction and management of the virtual space becomes an essential element of modern public administration. The assumption is that Governments become more efficient in an electronic "version". In order to evaluate their e-Government projects governments' need to point towards the value added that technology is bringing in terms of impact. To conduct such an evaluation one needs to include also the effort put forth in such projects-in terms of financial, human resources, and policy. All three dimensions are equally important and complementary.

Lecture Notes in Computer Science, 2009

E-government includes fast and improved citizen service from a quantitative and qualitative point of view, as well as the restructuring and reengineering of organizations and their services, through the increased usage and exploitation of the capabilities and services of ICT's and the Internet. The escalation of the e-government services begins with easy access to governmental information and passes through the e-transactions between citizens and the public organization and reaches the electronic delivery of the requested document. A prerequisite in order to support the aforementioned e-government services "layers" is the development of an electronic system, which supports e-protocol, e-applications/e-petitions and internal organizational function of the public organization. In addressing the above context, this article presents an e-government structure which supports and provides the aforementioned e-government services "layers" in order to provide public information dissemination, accept electronic document submissions, manage them through eprotocol and support the operations through the appropriate electronic structure.

2020

In the last years, the number of Internet users in Mexico has increased, reducing the digital divide. As a consequence, the government has developed many Web-based applications and Web-based platforms to establish close communication with the citizens based on e-government policies. The e-government policies include the topics of participation and transparency. However, the real impact of egovernment policies in society is low. For that reason, we developed a Web-based platform prototype to enhance the participation of citizens and promote the transparency of government. Keywordse-participation; e-transparency; open government; society; Web-based application.

Chapman & Hall/CRC Computer & Information Science Series, 2004

Revista Catarinense da Ciência Contábil, 2021

The literature perceives governments’ websites as an effective tool for increasing information delivery, user interaction, and the government services’ supply, being the most visible aspects of citizens concerning public management. However, the interaction of citizens with governments is still unclear. The practical implications of conducting e-government, capable of expanding this relationship, are still invisible. This study aims to provide an understanding of how governments’ websites are used as an e-government tool in local governments, highlighting how e-government concepts have been empirically employed. The study takes a qualitative approach, examining five municipalities in a microregion in the Brazilian state of Bahia. We gathered the data using a triangulation process that included semi-structured interviews, analysis of the websites, and opinion questionnaires to the citizens. Our research shows that governments lack compelling actions and coordinated internal procedure...

bstract. The adoption of web-based technologies in order to deliver government services has become a global trend in public administration. e-Government also means that governments have to act as a private entity and compete for best delivered services towards citizens due to the societal challenges and shifting relations. But such transformation has significant implications, such as answering in a collaborative, intelligent manner to the needs and demands of the citizens, to the different categories of users including the elderly, women, men, youngsters, or disadvantaged groups. The construction and management of the virtual space becomes an essential element of modern public administration. The assumption is that Governments become more efficient in an electronic " version ". In order to evaluate their e-Government projects governments' need to point towards the value added that technology is bringing in terms of impact. To conduct such an evaluation one needs to include also the effort put forth in such projects-in terms of financial, human resources, and policy. All three dimensions are equally important and complementary.

With the globalization process, many countries have gone to the configuration in public administration. The most important configuration work is the e-government applications. In this context, when citizens provide compliance with the e-government application process and can use information and communication technologies, begin to have more active role in political decision-making process. Thus, e-democracy defined as the implementation of traditional democratic process to internet technologies, will be developed rapidly. In this direction, the main aim of the study is to examine the relationship between e-government and e-democracy.

The notion of participation has been on the agendas again for supportive mechanisms of political and administrative processes after post-1980 period. Though many factors may be pointed among the possible causes, the growing lack of legitimacy takes the front. It seems arguable and functional that the elimination of legitimacy problem and re-construction of trust towards politically elected ones (Seçilmişler) and bureaucratically assigned ones (Atanmışlar) could be a function of civic engagement for public policy formulation and implementation processes regarding the provision of public services. Therefore, the notion of participation, which is also accused as an ideological repressing tool for the upcoming demands rising from population at large on personalized or organized bases, is at the heart of a universal pervasion process. This text asserts such an actual argument that the notion of participation could be transformed into some other functional forms of electronic means of citizen participation via websites for Turkish public administration system. By means of such an e-participation mechanism, administrative authorities in Turkey could find functional tools by which it is more possible to challenge the political and administrative legitimacy crisis faced with. Through such a mean of e-participation formed over World Wide Web (WWW), population at large can also present their complaints, information, denouncements and proposals to those administrative authorities at local, national or supranational level. In return, administrative authorities can provide the public with better public services in such a way that some obstacles before the notion of participation would be eliminated as time and place.

Every nation, organizations, business houses are trying to find the ways that will reduce their resource consumption meanwhile maximize the benefits to their citizens, clients, customers and others stakeholders. Use of information and technology has helped us to make our personal and professional life comfortable. Many countries, having accepted the capacity of IT in transforming the systems of governance and have adopted e-governance as the preferred model for delivering services to their citizens. Information Technology (IT) has become an obligatory part of our daily lives and we continue to rely on it increasingly as it takes a central space in both our personal and public sphere.