A Literature Review of Cultural Intelligence

Management Dynamics, 2017

Rapid globalization has led to richness in diversity of workforce in today's organization. Borderless economy has resulted in imparting international experience and exposure to the workforce further enabling them to handle international projects or assignments effectively. There is an essence of competent Leaders who can lead such diverse teams to drive the organization towards growth with varying environment. In this paper, an attempt has been made to develop a conceptual model based on the challenging issue of whether today's organization be called a culturally intelligent organization. This is done by building and integrating various constructs to study the relationship between Leader CQ, Team CQ and Organization CQ. This paper also gives an overview of the existing concepts related to it. The paper further discusses the variables and sub variables in detail which can provide a boost to the performance of managers as well as the teams in international arena.

Ekonomický časopis

Cultural intelligence (CQ) includes cultural knowledge, strategy, drive and the resulting behavior of individuals in intercultural situations. In implementing CQ in enterprises, it is essential to focus on mutual understanding and tolerance, and the development of intercultural skills and competences. The paper analyzes the concept of cultural intelligence, and presents a newly developed tool assessing cultural intelligence in a workplace of enterprises in Slovakia. The main objective of the research was to assess the level of the individual facets of cultural intelligence of employees of enterprises in Slovakia, and on the basis of the results, to propose and algorithm of CQ enhancement in enterprises in Slovakia. The research was conducted in a form of a questionnaire on a sample of 236 respondents. Within the research, it has been found out that the level of cultural intelligence in enterprises in Slovakia is low; therefore, the proposed algorithm of CQ enhancement is substantiated.

Sustainability

The aim of this study is to demonstrate the importance of Cultural Intelligence (CQ) in management performance through measurable performance assessment. In an empirical study, “Cultural Intelligence and Management Competencies”, managers provided a self-assessment and their subordinates also reported on their performance. Correlation analysis of the results of this study was used to examine the relationship between managers’ CQ and their Management Competencies. Among the factors examined (CQ, gender, origin, age, work experience, position and education), the level of CQ of managers correlates significantly with their management competencies. Our findings indicate that managers with higher CQ are more effective in their leadership roles, and we conclude that the CQ of leaders contributes to a more positive perception of leadership performance in teams that are characterized by significant cultural diversity.

Globalization impacts working patterns of employees from large and small countries all over the world. More people are starting careers in the global companies, and working in international teams abroad. As a result of these new needs, university curriculums are changing in order to meet expectations and prepare graduates for dealing with different cultures in diverse work spaces. Some schools in the USA even require a semester abroad for program completion.

2019

This work aims to review the existing publications on cultural intelligence (CQ), presenting what has been discussed and discovered on the subject, the measurements as well as the methods to improve it. A business conceptual framework for the business field is suggested which provides a basis for theory development and debate. Finally, some insights will be highlighted, which can propel the readers into future research. A search was performed on papers selected from the Science Direct database, which houses the empirical studies in the business management field. Sixteen articles were studied in detail. The relationships between skills of using CQ with expatriation or international cultural adjustment were found to be the most investigated themes in the business arena. Most of them revealed the existence of a positive association between the expatriate performance and crosscultural adaptation. The most used instrument used to measure CQ was the CQ Scale, a scale with psychological or...

2017

Cultural intelligence (CQ) is growing more important as a skill for organizations to foster due to rapid globalization. Employees are being tasked with communicating with individuals from cultures that they may never have had contact with before. The purpose of this paper is to close the gap in the research between an employee knowing and understanding culture and being motivated to change their behaviors in a cross-cultural interaction. Using the methodology of rapid evidence appraisal (REA), recent research in the areas of motivation and cultural intelligence were analyzed to find ways for organizations to close this gap. The findings suggested that human capital departments in global organizations can improve their employee’s motivation to adapt their behaviors in cross-cultural interactions. This can be accomplished through the proper selection of employees, matched with trusted, purpose driven managers and effective CQ training.

IIT Roorkee , 2017

Leaders with diverse views and a strong cultural quotient can steer a heterogeneous team to outperform in a global arena. It is essential to be able to unleash the potential of the diverse teams working within a borderless organizations so as to enhance performance. This paper draws our attention why some individuals are able to perform effectively than others especially offshore. Further this paper attempts to align Leaders Cultural Intelligence (CQ) with performance in terms of innovation. Data from 88 respondents (sample) has been gathered with the help of questionnaires filled by middle level employees working in IT companies located in Delhi NCR. The results indicate a positive and a statistically significant relation between Leader CQ and innovation thereby confirming a strong link between the two variables. The findings provide an insight for academicians and practitioners further providing a platform for the development of Leader Cultural Intelligence in dynamic organizations.

International Journal of Management Reviews, 2016

Cultural intelligence (CQ), an individual's capability to function and manage effectively in culturally diverse situations and settings, has become the focus of a vibrant scholarly conversation and a flourishing area of multidisciplinary research. Since the introduction of the concept in 2002, substantial research has been conducted concerning its definition, the validation of its measurement, and the examination of its development and predictive capabilities. The present paper systematically reviews 73 conceptual and empirical articles published on CQ from 2002 to 2015 in management and international business journals as well as in education and psychology. The authors discuss two distinct conceptualizations of CQ, developments within the conceptual research, and opportunities for further theorizing. They also cluster the empirical studies based on how CQ was used and identify patterns, achievements and challenges within the literature. Finally, based on their analysis, they id...

Contemporary challenges towards management III, 2013

A modern corporation can hardly do without effective leadership and management in a global competition. Cultural intelligence (CQ) as a new phenomenon represents a great potential for a learning organization, and a great further step in the company's development. Corporate leaders who are capable of understanding a multicultural environment are able to function in it and perform their managerial skills effectively, are a valuable asset for an organization and should be viewed as a competitive advantage of the particular company. However, training managers in intercultural awareness as well as building their intercultural competence is not necessarily a priority for small and medium enterprises in Slovakia. This paper analyzes the situation in building intercultural awareness of managers and employees of Slovak SMEs and suggests that enhancing the cultural intelligence of leaders and management and building awareness in the field of knowledge management, provides a platform for further development of a learning organization.

E+M Ekonomie a Management, 2021

Cultural intelligence (CQ), expressing a capacity to effectively function in a cultural or culturally diverse environment (professional and otherwise), has great importance not only for the success of individuals who operate professionally in a intercultural environment, but also for the competitiveness of companies or organizations operating in international markets. For this reason research about CQ abroad is given the high level of attention, however this is not the case in the Czech Republic. This review uses the relatively new method of systematic quantitative literature review to provide a detailed mapping of cultural intelligence research in the years 2015–2019. The results of the analysis indicate that CQ is a global multidisciplinary phenomenon that has become established in intercultural management as a compelling area of research. The concept of CQ is well conceptualized and operationalized; the research at present is focused on the known relationships of new mediators or...