KNOWLEDGE SHARING IN IT SECTOR: ANALYSIS OF KNOWLEDGE CAPABILITIES

2011

The effectiveness of a knowledge sharing activities in organization has the potential of improving customer services, bringing new product to market and reducing cost of business operations. Recently, Information Technologies are often used in knowledge management in informing customers and employees of the latest innovation or development as well as sharing knowledge among the employees. In knowledge management, effective knowledge sharing is considered to be one of the most vital components of KM success. Knowledge sharing practice helps organization to improve performance and achieve their mission. However, many researchers and authors agree and disagree with each others about embedding knowledge sharing practice in workplace. Therefore, this paper discusses generally about knowledge sharing practices in organization to investigate whether knowledge sharing is practiced and embedded sufficiently in organization.

Advances in IT Standards and Standardization Research

This chapter combines three less-studied factors on employee knowledge sharing, namely, social relationship, contextual performance, and IT competence. Using a survey study that was targeted to professional employees in a R&D department, we reveal that both social relationship—which incorporates degree of centrality of employee's social network and frequency of interpersonal interaction—and employee's contextual performance have significant positive impacts on knowledge sharing. This association, however, is found to be further positively moderated by employee's IT competence. Our work extends the literature pertaining to knowledge sharing by, not only providing an enhanced approach to measure social relationship, but also emphasizing that social relationship or contextual performance can magnify the impact on knowledge sharing through a high level of IT competence. The findings provide managerial and future research insights pertaining to promoting knowledge sharing by ...

2014

This article reports on the literature associated with knowledge sharing success. Studies reveal a number of factors, which influence the success of knowledge sharing among employees in organizations. The review highlights that the factors contributing to the success of knowledge sharing have been identified as organizational, individual and IT related factors. Based on the review, the conceptual model is proposed, which consists of three main constructs namely organizational factors (Organizational Support, Trust, Organizational Culture, Reward System, Organizational Structure), individual factors (Self-Efficiency, and Subjective Norm), and IT related factors (Information System, Technical Infrastructure, and Usage of Social Media). It is suggested that the empirical study be conducted using the proposed conceptual model.

2017

At present the organizations of the world are moving towards an efficient knowledge based development environment. Knowledge sharing is an important tool that turns individual knowledge into group organizational knowledge. Knowledge sharing among employees is a procedure which passes skills and qualifications from one person to another to solve problems, develop new ideas, or implement policies or procedures. Future success of an organization depends on effective knowledge sharing. In this study a survey is conducted among 163 employees in different organizations on knowledge sharing. Data are collected on questionnaire survey on ‘Likert five point scale’ to measure the observed variables. Factor analysis and structure equation model are developed from collected data by SPSS 20 and AMOS 21. Research shows that knowledge sharing increases the knowledge management practice environment and efficiency of the organization. An attempt has been taken here to show that knowledge sharing inc...

VINE Journal of Information and Knowledge Management Systems, 2020

Purpose Knowledge sharing becomes crucial in today’s competitive world to foster organizational performance. This paper aims to explore which employee characteristics facilitate knowledge sharing in the organizations and to examine the dimensions of these characteristics. Design/methodology/approach Opinion-based questionnaires among employees in Czech companies were applied. The research design in this study was cross-sectional. The hypotheses were tested by Pearson’s correlations and regression analyses. Findings The findings support the idea that specific individual employee characteristics increase knowledge sharing in the organization. Four categories of potentially appropriate employee individual characteristics were suggested: social and communication skills; positive work feelings; competences for problem-solving; and employee’s self-efficacy. However, only employee’s positive work feelings and self-efficacy significantly predicted the extent of knowledge sharing in the orga...

The aim of this study was to examine the impact of knowledge sharing enablers on knowledge sharing capability. This study used a questionnaire where the scale is adapted to measure those dimensions of knowledge sharing enablers (i.e. enjoyment in helping others, knowledge self-efficacy, top management support, organizational rewards, and ICT use) and knowledge sharing capability. This study targeted the telecommunication companies in Jordan, namely Orange and Umniah. The suitable returned questionnaires accounted for 367 out of 600. Multiple regression analysis was used to explore the impact of each of the knowledge sharing enablers on knowledge sharing. This study found that knowledge sharing enablers affect knowledge sharing. Also, it found that the most influential dimension of knowledge sharing was enjoyment in helping others; followed by ICT use, organizational rewards, and then top management support. However, knowledge self-efficacy did not have a statistically significant effect over knowledge sharing.

International Journal of Innovative Technology and Exploring Engineering

The main aim is to review and conceptually understand knowledge sharing and innovation in the Information technology industry (IT) and its impact on organizational performance of the employees. Management of knowledge focuses on retaining of the knowledge, innovation and creation of value. It is a tool used in many organizations to improve the performance of the organization through strategic decision making. Through the help of field survey, primary data was collected and descriptive analysis and correlation analysis technique was applied to understand the association of Knowledge Management (KM) techniques with other variables identified from the study like knowledge sharing, storage of knowledge, transfer of updates, organizational learning and organizational culture etc. The findings suggest that indicators like group meetings, taking courses related to a pertinent area, activities involving team are some of the formal channels of knowledge sharing and they need to be implemente...

International journal of social science and human research, 2023

The purpose of this study is to investigate the effect of organizational learning, IT capability, and knowledge sharing on employee performance. The population of this study is all employees on the Secretariat of DPRD in the Pasuruan District. The number of population is 121 employees and the sampling method is saturated sampling. Therefore the sample is 121 employees. To determine the effect of organizational learning and information technology capabilities on employee performance by sharing knowledge as a mediating variable, path analysis is used. This study found that organizational learning has a positive and significant impact on knowledge sharing, whereas IT capability does not have a significant effect on knowledge sharing. Organizational learning and IT capability have a significant and positive impact on employee performance. This study also found that knowledge sharing has a significant and positive impact on employee performance.

2017

Knowledge sharing is the process of transform individual knowledge to organizational knowledge which can helps the organization to get maximum outcomes from the employees.The purpose of conducting this study was to identify the determinants of knowledge sharing in Universiti Sains Malaysia (USM) Penang.132 out of 351 respondents in USM participated in this study. Data has been analyzed by using SPSS software and the results found that three variables i.e. rewards, self-efficacy and shared goals have significant relationship with knowledge sharing. To conclude, emphasizing on the right determinants of knowledge sharing will motivate the employees to share the relevant knowledge with superiors, colleagues and subordinates.Introduction - Recently, knowledge sharing has become the subject that attracts researchers to explore.Knowledge is recognized as useful information to gain competitive advantage and sustainability in organization.Thus, the organization must ensure that knowledge sha...

SSRN Electronic Journal, 2015

This paper is concerned with providing a deep theoretical analysis for the fields of knowledge sharing enablers and knowledge sharing capability. A historical overview of knowledge management is addressed at the beginning to provide the reader with an initial understanding of the concept. Then, knowledge sharing enablers as well as knowledge sharing capability concepts are reviewed. Also, the links among knowledge sharing enablers, knowledge sharing capability, and firm performance are discussed through theoretical and empirical studies. This study will be useful for both academia and practitioners as to fill the gap of the incomplete causal chains between knowledge sharing and knowledge sharing capability.