The User Experience of Smart Phones: A Consumption Values Approach
Jonas Hedman2009, 8th global mobility roundtable, GMR
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Abstract
The purpose of this paper is to complement previous research on the adoption and use of smart phones by introducing theories from consumer research. The focus is on both the intrinsic and extrinsic values that users experience when possessing, interacting, and using smart phones. We investigate smart phone usage in a six month field study with 16 participants. As such, it shows how the Theory of Consumption Values and its five value categories: functional, social, emotional, epistemic, and conditional are useful constructs ...
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