Customers behavior

Management Dynamics in the Knowledge Economy, 2013

In the context of globalization, neither the study of consumption, nor the study of consumer buying behaviour, can be explained as the mere interaction between a limited number of personal and impersonal (or external factors), but as an utterly complex and undoubtedly progressive process. Moreover, what today is o en referred to as consumer behaviour research, represents the result of interweaving various and prolonged e orts coming from a wide spanning array of heterogeneous disciplines. Analysing consumers and their purchase decisions/ consumption patterns/ post-consumption attitudes etc. only from an economic or psychological perspective will lead to an over-constrained problem, for which the solution will be at the same time academically unsound, and practically infeasible. Sallying forth on the wings of this realisation, the present essay sheds some light on the signi cance of consumer behaviour research from a historical and multidisciplinary perspective, arguing against the isolation of the eld within the narrow con nes of a single discipline. e main objectives underpinning this work are the following: (1) to provide a straightforward conceptualization for consumer behaviour as a research domain; (2) to provide an extensive review of the main paradigms in the study of consumer behaviour; (3) to underline the importance of multidisciplinary approaches for a correct understanding of consumer behaviour. Even though this research represents a theoretical inquiry of previous literature, exhaustiveness is not one of its goals. Moreover, whilst they present evidence coming from previous works, the authors do not shy away from stating their own beliefs and ideas, thus imbuing the present work with an unmistakable subjective perspective.

The Springer Series on Demographic Methods and Population Analysis, 2011

Consumer behaviour has been the subject of study and conjecture by a variety of disciplines (Campbell, 1991) each of which reflects its own particular perspective on people as consumers and their behaviour. The following is a selective introduction to this wide ranging subject to illustrate some of the concepts used in the identification of consumer motivation and in the selection of the products they buy and use. It is not in the scope of this introductory text to cover a large number of other issues, such as the complex nature of collective consumption or the environmental implications of current consumption behaviour.

Every man is a consumer, and ought to be a producer. He is by constitution expensive, and needs to be rich.

Consumer behaviour can be defined as the decisions and actions taken by the consumers which influence their purchasing behaviour. Consumers' response to external stimulus either in form of marketing strategies or personal, economic and social attributes and their decision and buying behaviour is largely affected by this stimulus. It is thus, an inter-disciplinary social science that draws upon the disciplines of anthropology, psychology, sociology and marketing apart from economics. Therefore, many marketers often believe that a clear understanding of the buying behaviour of the consumers helps to analyse both past, present and future market scenario. The examination of the economic theories is helpful in identifying the consumer behaviour from the perspective of utility, prices and other economic aspects. But they do not reflect the perceptions or attitude of a consumer towards a product. So, to understand the consumer behaviour, a more holistic approach is required, that involves economic, non-economic theories and the decision making models. This paper is an attempt to understand the economic and psychological theories that influences the consumer behaviour. Further, an attempt has been made to correlate the consumer behaviour theories and consumer decision making models to explain the factors affecting the buying decisions of the consumers.

Pearson eBooks, 2006

Perception and interpretation 3 Learning and memory 4 Motivation, values and involvement 5 Attitudes 6 Attitude change and interactive communication 7 The self Part C Consumers as Decision Makers 8 Individual decision-making 9 Shopping, buying, evaluating and disposing 10 Group influence and opinion leadership Part D A Portrait of European Consumers 11 European family structure and household decision-making 12 Income and social class 13 Age subcultures Part E Culture and European Lifestyles 14 Culture and consumer behaviour 15 Cultural change processes 16 Lifestyles and European cultures 17 New times, new consumers

IAEME PUBLICATION, 2018

Realizing, and as well, analyzing the purchasing behaviour of consumer is the core constituent to provide efficient consumer satisfaction. A consumer is not only purchasing a produce, but he alone determines the victory of a firm. Hence for every successful firm, there exists a consumer support behind it. That support is technically called behavioural support and behind the support there is lot of theories to analyze and discuss the various concerns involving to consumer behaviour. Since World War II, taking into account the dire need of the public, the marketers started to market and encourage the produce what the consumers needed, instead of producing what the companies prefer. The concept of understanding the behaviour of consumer emerged in late 1940’s from which it has taken into so many dimensions. This is now known as “modern concepts of marketing”. At present, Consumer behaviour is commonly influenced by social, psychoanalytic and economical approaches. Each factor openly or not directly accounts to the characteristics of a buyer. Hence it is vital to be aware of the role of factors influencing the buying nature of consumer. The main iota of this research paper is to analyze the theoretical underpinnings and factors involved in consumer behaviour and its implications, in the light of developments crop upped in the recent past.

International Journal of Management Studies

The paper focuses on the definitions and most discussed theories on consumer behaviour. This includes a summary and literature review of the (a) economic theories, (b) psychological theories (c) psycho-analytical theories and (d) socio cultural theories of consumer behaviour. The objective is to provide marketers and students of marketing a comprehensive picture of theoretical research on the subject. The various theories are linked with empirical examples of consumer behaviour and strategic marketing literature in the analysis.

In Present Marketing Scenario, the Study of Consumer Behavior has become essential. Consumers are the kings of markets. Without consumers no business organization can run. All the activities of the business concerns end with consumers and consumer satisfaction. Customer behavior study is based on consumer buying behavior, with the customer playing the three distinct roles of user, payer and buyer. Consumer buying behaviour has become an integral part of strategic market planning. In order to develop a framework for the study consumer behaviour it is helpful to begin by considering the evolution of the field of consumer research and the different paradigms of thought that have influenced the discipline. As described in this article, a set of dimensions can be identified in the literature, which can be used to characterize and differentiate, the various perspectives on consumer research. It is argued that consumer behaviour itself emerged as a distinct field of study during the 1960s; and is characterized by two broad paradigms, the positivist and the non-positivist. The positivist paradigm encompasses the economic, behavioural, cognitive, motivational / trait / attitudinal, and situational perspectives; these perspectives are referred to as the traditional perspectives as they pre-date the development of the non-positivist paradigm. The positivist paradigm, which is still the dominant paradigm, emphasizes the supremacy of human reason and that there is a single, objective truth that can be discovered by science. The opposing, non-positivist paradigm, envelops the interpretive and postmodern perspectives, which have emerged more recently during the period post-1980 to date. The rational view and the ideology of a homogenous social culture and thereby deny the complex social and cultural world in which consumers live. The traditional, positivist perspective takes a very utilitarian approach to the benefits from consumption. While the non-positivist perspectives place much greater emphasis on the symbolic dimensions of choice. The objective of non-positivist research endeavour is to achieve a better understanding of consumer behaviour with no specific intent to influence consumer processes. This article aims to identify different streams of thought that could guide future consumer research.

2006

Consumer Behaviour provides an overall examination of the economic, social, cultural and psychological factors that affect consumers in the marketplace. The course examines the consumer from two perspectives -first, the effects of internal forces on an individual including perceptions, motivations, lifestyles and attitudes, then second, the effects of external factors as a group member considering family and group influences, including age, gender, social class, social, religious, regional, household and other sub-cultural and cultural influences.