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(Simulated) Organizations in Action: A reconfiguration exercise

Abstract

This article reports on the development and pilot testing of a group exercise intended to improve participants’ understanding of two key organization design concepts: Work process interdependency and Coordination cost. In the exercise, participants are divided into groups representing departments and are then asked to reconfigure the groups while considering both benefits (reduced coordination costs) and costs (of reconfiguration). The exercise was supported by the development of a tool, quantifying the concepts of interdependency and coordination cost. Future versions of the exercise may be used to study more systematically the capacity of individuals and groups to take into account multiple interdependencies in optimizing a design at the individual, group and system level.