CONNECTING THE DOTS: ACCESSING E-GOVERNMENT
Anni Dugdale2000
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Abstract
Mechanisms allowing the public to access, and contribute to, government services must be incorporated in the e-government process from the very beginning. Government organisations must also change to be able to properly use new technology and transform government in ways that use that technology to enhance governance and citizenship.
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E-government can transform and improve the entire scope of administrative action and the political processes. So e-government is both, vision of a future government and the reality we have to live with today. Sketching a roadmap may give us indications where we are heading. To begin with, e-government is not an objective per se; more it has to be seen as means in organizing public governance for better serving citizens and enterprises. This makes service provision essential. Reflecting the viewpoints of individual citizens (or of companies) is an obligation. When looking from outside, portals and forms of service delivery become key success factors. Moving ahead implies having an integrated view, clear strategies and concepts that are both innovative and feasible. Two guiding visions will have strong impacts on developments. First, a holistic approach is necessary to create work-processes and work-situations, as they are highly knowledge-intensive and rely on close forms of interact...
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Purpose-While private companies have continued to take advantage of information and communications technology to improve their businesses, services offered by government organisations have remained deficient over the years. Aims to provide an introduction to the papers within the journal issue which focus on this theme. Design/methodology/approach-Provides an outline of the themes of the papers. Findings-Notes that in seven the papers, contexts and problems associated with change instigated by e-government initiatives are explored. These relate to the intersection of theory, method, empirical findings and novel systems. They discuss practices, methods and barriers associated with the challenge of realising the vision of e-government. Originality/value-Provides an introduction to the papers on e-government, an evolving multidimensional and multidisciplinary field, where many mutually interdependent factors impact on its success, acceptance and perceived benefits.
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