ACM Classification Keywords

2007

This paper describes an e-gov service that provides a mean to require urban or rural retirement benefits. It also discusses its usability and accessibility in order to assist disabled and illiterate people. The conception of such service has been motivated by the identification of the major needs among the portion of Brazilian people who is digitally excluded and whose functional or plain illiteracy levels are significantly high. Furthermore, the percentage of people with visual or hearing impairments at retirement age is higher than overall population average. Such characteristics should be taken into account when designing interfaces which can be easily used by people with low literacy levels or visual or hearing impairment. This paper also describes the mechanisms for user identification and the assistive technologies employed in the design for providing autonomy to its target public.

Cognition, Technology & Work, 2007

Throughout a person's life they are likely to experience some degree of impairment. What must be ensured is that these individuals can benefit from the opportunities afforded by technology in the same way as those who are able bodied. With the Internet becoming an increasingly popular medium for organizations to deliver information and services to the public many of these technological benefits are provided through web applications. However, due to possible visual, physical or cognitive impairments, older users and those with disabilities are more likely to experience difficulties. This paper addresses issues relating to usability of web applications for elderly and disabled users and investigates ways in which it can be improved, and whether doing so will affect usability for younger and more able users. Results from experiments undertaken indicated that it was possible to develop a web application for elderly and disabled users without degrading usability for other users.

Arxiv preprint arXiv: …, 2007

The aim of this paper is to determine the expectations that French-speaking disabled persons have for electronic administrative sites (utility). At the same time, it is a matter of identifying the difficulties of use that the manipulation of these E-services poses concretely for blind people (usability) and of evaluating the psychosocial impacts on the way of life of these people with specific needs. We show that the lack of numerical accessibility is likely to accentuate the social exclusion of which these people are victim by establishing a numerical glass ceiling.

2010

In its simplest form, the concept of e-Government means the conduction of mutual duties and services between citizens and the state in an uninterrupted and safe manner. In this respect, e-Government enables the provision of public services to the citizens in an electronic/digital environment. This way, the e-Government perspective which tends to replace the bureaucratic and classical state, aims every institution and individual to reach the state via information technology-based systems. In social life, e-Government applications have a great importance in providing equal and indispensible conditions for sustainable development for everyone in the society. An efficient e-Government application necessitates development of services like e-health, e-inclusion and e-learning. In this context, e-Government should be considered as a social inclusion process toward an "Information Society for Everyone" [ISE], especially concerning some groups which have the risk of exclusion. E-Government services, conducted for one of those important risk groups, "people with disabilities", have an unquestionable place in the integration process of this group to social life. In this paper, we examine the extent of the Turkish e-Government services and in particular kinds of services offered to 8,5 million people with disabilities. In general, it is observed that services offered to people with disabilities are concentrated on health, education, employment, social rights-social services, care services and accessibility.

Faculty of Commerce, 2020

This acceptance by the academic community has provided guidance and motivation to the production of this thesis. Portions of the published works have been synthesised into this thesis. viii Dr Yakubu, Professor Anthony Simons and Professor Richard Amankwah for their inspirations throughout this PhD journey. To my amazing friends whose support chats, jokes, outings and fun made my journey an interesting one; I say thank you and God bless you all.

2006

Citizen access to electronic government information and services continues to enjoy an expansionary phase in local government. This expansionary phase holds a prominent place in service delivery strategic planning as governments address on-going operational challenges caused by increased fiscal pressures and greater accountability to the citizenry for their actions. Since the advent of the World Wide Web, in the mid 1990s, static information and interactive applications are available on government websites to facilitate information dissemination and citizen interaction. The presence of electronically delivered information and services may not address the accessibility needs of people with blindness or low vision who utilize assistive computer technology. Inaccessible websites can occur when accessibility-oriented development is absent from local government's web design process. Minimal research has been conducted to discover potential barriers preventing people with blindness or...

International Journal of Information Systems and Social Change, 2012

One of the main challenges of e-Government is the communication of these services to citizens. In the context of people with disabilities, communication channels should be equally accessible, in particular those based on innovative media such as e-Services. This paper, illustrates Pasmao, an initiative for the diffusion of e-Government, using accessible media for people with disabilities. Pasmao is an accessible multimedia platform aimed to promote the use of information technology (IT), specifically, the digital signature within Leganés, a town near Madrid, Spain. The results of the evaluation of the experimental implementation of Pasmao reveal a new and promising way to promote e-Services among people with disabilities.

The accessibility has been inserted into the agenda of several governments' public politics among which Brazil. Due to that, the Secretary of Logistics and Information Technology (SLTI) of the Ministry of Planning, Budget and Management has created the Model of Accessibility of Electronic Government (e-Mag) and a number of initiatives to instrument it and disseminate it so as Decree nº. 5,296 is applied and the access to people bearing deficiency to information/public services is really universalized.

This paper reports a preliminary study evaluating accessibility and usability of a Brazilian government website-the national digital catalogue of assistive technology (CNPTA). Although since 2004 e-government information should be broadly accessible, several studies indicate that web accessibility has not been accomplished in many government websites. This study is part of a research project that analyses whether this negative outcome replicates on government websites intended for people with disabilities. The website was assessed by automated testing and the results were compared to the outcomes from user testing. The paper discusses the findings compared with past studies and not only proposes specific aspects to enhance the website, but also it outlines several points to be considered in the next steps of the research project, as well as in other research that considers web accessibility and usability for blind people.