Integrity in Public Service in the City of Tomohon

Journal of Government and Politics, 2014

This paper was aimed to measure the integrity of public service at Kutai Kartanegara Regency, East Borneo Province, Indonesia. The public service integrity can be seen from many perspective such as how the citizens satisfied with the public services provided by the government, how the public perception on combating corruption, and how success the government providing minimum service standard to the public at large. This three forms of public service integrity was the main focuses of this research in Kutai Kartanegara regency. The phenomenon of public service in Kutai Kartanegara Regency shown out of the tracks and missing to convey the importance of public service values, characterized by uncertainty of charges, time, and procedures. The research used the quantitative methods by scoring 3 indexes, which are the Citizen Satisfaction Index, Corruption Perception Index, and Minimum Service Standard Index. This research used Non- probability Sampling method, also Judgment Sampling proce...

Journal Managemen and Economic, 2019

Research was done in order to determine and assess the application of impersonal value in the public service at the Department of Population and Civil Registration Bombana. . The data used in the study are interview data and analyzed using qualitative descriptive analysis. Results showed n use values impersonal consisting of honesty, integrity, holds promise, faithful, fair, caring, respect, citizenship professionals, excellence, accountability and maintaining the public trust is a value that is reflected in the implementation of the ministry of public administration by the apparatus that existed at office of the Population and Civil Registry Office of Bombana Regency with good behavior so that the work can be carried out smoothly to completion. Impersonal values indicate the attitude of the apparatus employee behavior at work and through this value an apparatus can find out the quality of one's own resources from the assessment of superiors and colleaguesin public services to the public which are carried out effectively, simply, clearly and surely, openly, responsively and adatively. PRELIMINARY Efforts to achieve effective and efficient public services are continually enhanced despite the above situation, it is very difficult to expect bureaucratic officials to develop creativity and innovation in the delivery of public services. While the risk of creativity and innovation is quite large. Therefore, bureaucratic officials tend to serve service users in accordance with existing procedures even though they are aware that the procedures are no longer relevant to the needs and situations that develop in society. In fact, when the use of the procedure is detrimental to the service user community it is very difficult to expect bureaucratic officials to violate the procedure in order to satisfy the interests of the community. Conditions like this that make people disappointed with public services. In fact, it is not uncommon for conflicts to occur between the community and the bureaucracy due to an excessive orientation towards rules and procedures. For this reason, researchers are very interested in raising this issue, in addition because it concerns human issues which are the main elements in the planning, implementation, and connoisseurs of development results, also in relation to the problem of population administration service quality, and is a moral responsibility given by the implementing apparatus in the field. The service of the Bombanatentulah District Population and Civil Registration Service officials is expected to be carried out in a concrete manner so that the orderly administration of population can be realized effectively and efficiently by not ignoring the impersonal value of the bureaucracy itself .

IAEME PUBLICATION, 2021

This study aimed to identify and explain public service strategies at the Teluk Ambon District Office. The research method used in this research is the descriptive analysis research method conducted in Teluk Ambon District, Ambon City. Data collection was carried out by interview, observation, and focus group discussion. The results showed that supervision strategy could be carried out in an organizational form, empowering employees and empowering communities. The results showed that the Teluk Ambon District Office community's service strategy was right; the security forces in carrying out services had used Standard Operating Procedures (SOP), which were regulated in statutory regulations. Public services carried out by the Teluk Ambon Subdistrict Office have been running smoothly, although, at several stages in the service, there are still problems. Equal rights in service require that the government provides services to the community. In carrying out public services, government officials in Teluk Ambon District are responsible for providing the best service effectively and efficiently to the community to create community welfare. Improving public services at the Teluk Ambon District Office, the principle of equal treatment/non-discrimination has been fulfilled by providing the best service under service and service operational standards without discriminating against religion, ethnicity, class, gender, and economic status. In improving public services at the Teluk Ambon District Office, the principles of speed, convenience, and affordability have not been fulfilled due to limited personnel, employee competency levels, inadequate quantity and quality of facilities and infrastructure. In the Teluk Ambon District Office, the timeliness principle has not been fulfilled in improving public services, constrained by the quantity and quality of inadequate facilities and infrastructure.

Journal of Public Administration Studies, 2021

2020 is the year of the COVID-19 pandemic which made Government implement Large Scale Social Restriction Policy, both Social Distancing and Physical Distancing. However, based on the observation results made by the researcher in the field of the PATEN process in Kecamatan Sako during new normal, people were not yet discipline in dealing with online services. The services continue as usual by implementing strict health protocol such as to wash hands with soap often, to wear mask, to maintain a distance of a meter. Based on the survey conducted in Kecamatan Sako, the respondents still did stuff on the spot directly because the physical files still had to be collected at the PATEN counter to be processed. According to a direct interview conducted with the Head of the Government Section, the management of Family Card and ID card was carried out at the UPT Zone VIII of civil registration since April 23, 2020. The purposes of this study are to analyze the effect of service quality (tangib...

The purpose of this study was to describe the quality of public services in two urban villages in Sawahlunto City, West Sumatra Province. This research was conducted at the Office of the Head of the Air Dingin Head and the Durian II Urban Village Head Office. This type of research is descriptive qualitative. The quality of public services is measured through; dimensions of physical evidence (tangible), reliability (reability), responsiveness (responsiveness), assurance (assurance) and empathy (empathy). The data collection method used observation, FGD (Focus Group Discussion), in-depth and structured interviews. The sampling technique used is snowballing sampling. The key informants in this research are; the village head, the secretary of the village head, the community as service users. Data analysis was carried out qualitatively by triangulation according to sources, through the stages of data reduction, data presentation and drawing conclusions. The results showed that based on the dimensions of physical evidence (tangible) did not provide satisfactory results where the service facilities at the Air Dingin Urban Village Head Office and Durian II Urban Village Head Office were not adequate and did not provide satisfactory services to the community as users. This is because the waiting room facilities are not equipped with air conditioning. At the Durian II urban villages Office, there is no waiting room for the public to wait for the service schedule provided by the officers. In both kelurahan, there are no public toilets for public services. The toilet is in the room next to the staff room. Based on the dimension of reliability, officers have carried out the service process in a timely manner with clearly detailed costs. Based on responsiveness, the staff is quite responsive in service. Based on the dimensions of assurance, ease of service, security guarantees to the community have been carried out well. Based on the dimension of empathy (empathy), the attitudes and actions of officers are good, especially in responding to suggestions and criticisms.

The Journal of Social Sciences Research

The quality of government service delivery has been questioned lately. Issues regarding bureaucratic red tape, inefficiency, delay, unresponsive, lack of empathy, and arrogance are some of the complaints received by the Public Complaint Bureau. Based upon this background, this paper attempts to examine the quality of service delivery in some selected local governments in Perak. The study utilizes a quantitative approach in which questionnaire surveys were distributed to local government staff and clients. A total of 500 customers and 150 staff participated in the survey. Using descriptive analysis, the findings demonstrate that the overall quality service delivery is satisfactory. Both citizens and staff feel that the local government involved in the study are able to deliver their services based on the needs of the clients. However, respondents also raise some serious concerns regarding certain issues such as lack of facilities (park and cleanliness ofpublic toilet), improper maint...

2023

The state civil apparatus, in its duties, serves the community and is a good liaison between the community and the government. Many service problems are known from complaints and reports from the public, which have caused a decrease in satisfaction with the community. Ethical issues in the interaction between public servants and the community are a factor influencing quality, as well as a measure of the government's success in fulfilling optimal public services. In practice, there are still obstacles to the effectiveness of public services, such as the inadequate implementation of ethics following applicable regulations. The reason for conducting this research is that public complaints are seen from the low rating of public services in the Mojo Village, Gubeng District, Surabaya, on the official website of the Mojo Village. The aims of the research are 1) to find out the ethics of the state civil apparatus in public service in the Mojo sub-district, Gubeng subdistrict, Gubeng Surabaya, in serving the community; 2) to determine the level of community satisfaction with the services of the state civil apparatus in the Mojo Village, Gubeng District, Surabaya. This study used quantitative methods through a descriptive research approach to collect questionnaire data, documentation methods, and data analysis. The conclusions of the study: 1) the ethics of the state civil apparatus in public service in Kelurahan Mojo, Gubeng Sub-District, Surabaya, in serving the community is considered poor because 64.2% of respondents stated that the attitude they used did not apply the ethics of the state civil apparatus following the professional standards of public service

Pasundan Social Science Development

There are still people's views that think that the implementation of public services is still very slow and inefficient in responding to changes and does not adapt to changes in the development paradigm. The number of complaints submitted by the community, especially the business community in receiving public services from the government bureaucracy, among others: complicated procedures, no clarity about the time to solve problems, and no clarity about the amount of costs to be incurred, coupled with low quality of service. The method used in this study is a qualitative research method, while the type of approach in this study is descriptive analysis. Analysis of the data used is data analysis according to Miles and Hubberman with a qualitative approach. The results of the study indicate that the gap between the quality of public services and public expectations still occurs, therefore there must be improvement in service performance related to elements of service procedures, co...

International Journal of Science and Society, 2020

Public service is the most critical task for the Tangerang City government bureaucracy. The Tangerang City Government is the government organ closest to the people it serves to empower. This study seeks to describe the implementation of public policies to improve the quality of public services to improve people's welfare in the city of Tangerang. This research uses a qualitative approach with descriptive methods. The results show that public services to improve welfare can be seen from 5 dimensions, namely: (1) Tangibles are something that is visible and directly proven, generally aimed at the form of office appearance, the comfort of the room where it provides public services, the completeness of the facilities provided, the presence of officers who serve to support implementation of public services; (2) Reliability, which is the ability to deliver promised public services in a timely manner, according to procedures, equality / equal treatment of officers with simplicity, and s...