Action research begins with an identification and setting of the problem. Literature on the problem under study was reviewed, followed by a simultaneous collection of empirical data through interviews, focus groups, search conference reports and survey questionnaires. Inductive and deductive methods, combining an interpretive paradigm and statistical techniques of descriptive and analytical surveys, were employed. The interpretation of data conformed to an interpretive paradigm, with Statistical Package for Social Sciences (SPSS) techniques previously explained in the research design and methodology section. The findings were generated to answer research objectives and aims, establishing whether there are correlations between the dependent and independent variables.
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