Maintenance in Hospitals of Saudi Arabia

2017

Healthcare technology administrators are always held responsible for the poor performance of the medical equipment maintenance team, delay in response to service requests, and long down time. Customer satisfaction are just part of the challenges they are facing. The objective of this study is to analyze and compare the cost of medical equipment maintenance, performance of medical equipment maintenance team in three major hospitals in Saudi Arabia (academic, military, and public). The annual cost of maintenance per medical equipment, work load per 1 FTE (technical employee), down time, turnaround time, cost of service ratio (COSR), hourly cost of maintenance, and acquisition cost per 1 FTE (technical employee) are used in the assessment and analytical comparison. When comparing the cost of service (COSR), turnaround time, and the down time in the three hospitals, it can be seen that the academic hospital has the lowest COSR (3.7%), the lowest down time (1.2 days) and the lowest turna...

The study investigated the maintenance management practice in public hospital buildings in Southwest , Nigeria, and identified the essential skills for maintenance managers in a hospital built environment. A total of 552 questionnaires comprising 206 for maintenance staff and 346 for users of public hospital building were collected and used for study. The survey covered 46 public hospitals representing 40% of the total number of existing public hospitals in Southwest , Nigeria based on stratified random sampling technique. Data collected were analysed using mean item score, and spearrank correlation coefficient. Findings of the study revealed that the staff strength of the maintenance departments is inadequate and they are inexperience on hospital maintenance management. Majority of the users of public hospital buildings do not have access to any formal training on effective use of hospital facilities. The skills considered necessary for an effective maintenance manager in executing maintenance operations in public hospitals are also revealed. The cause of low motivation in executing the desired maintenance programmes was also established. The study recommends that management should ensure that the head of maintenance department has the required maintenance managers' attitude success factors before appointing them rather than being political in their selection. Management should ensure that all the staff are given adequate training for effective use of the building and the services.

Procedia - Social and Behavioral Sciences, 2015

Main objective of this research is to look into the relationship between maintenance strategies implemented in healthcare facilities. The aim of this paper is to provide an overview of types of maintenance strategy applied to maintain facilities while satisfying the end user. Interviews and surveys were conducted to generate data from facility managers and end users in selected hospitals. The results show that there is a relationship between types of maintenance strategy implemented and end user satisfaction. Null Hypothesis was rejected due to the level of significant p>0.05 and p>0.01.

Introduction: The importance of medical equipments in preventive, diagnostic, treatment, and medical education; and also need to their development are evident. Evidences show that with no control and managing for equipments maintenance, leads to poor and ineffective performances. Control and management of medical equipment to accede the rising lifetime of medical equipment, decrease of cost control, presenting the service with the best quality, arising of the satisfactory of patients. This study is aimed on assessing the medical equipment maintenance management at selected hospitals affiliated with the medical sciences universities in Tehran (), and communicate its findings to responsible authorities. Methods: This is cross-sectional study, conducted in the years (2003-2005).The studied community are equipments located on six universities hospitals, and three health deputy chancellors: the Valiasr & Tebbi koodakan hospitals of TUMS, Hazrat Rasool &Shohaday Yaftabad hospital of IUMS, Loghman & Moddarres hospitals of SUMS .The data are collected by a self-constructed questionnaire, interviews, and observing documents. Content validity and test-retest were used to confirm validity and reliability of the instruments. Data analysis was carried out through SPSS. Results: The findings of the study showed that the continuous planning for maintenance management was passable in 38.9% and in 61.6% of cases, systematic planning of maintenance management not founded. Only 26.7% of study population believed that the planning for the maintenance management was permanent and continuous. But 50%of respondents assessed it as poor. From the viewpoint of 50% of respondents, coordination and communication on maintenance management was found to be appropriate. From the viewpoint of respondents, purchase systems were appropriate. Conclusions: Our study showed that there is no study in planning, controlling, assessment, coordination , and communication areas for medical equipment maintenance management principal, and results to occur some problems and irregularities in medical equipment maintenance management system.

Mathematika, 2016

Technical maintenance management was established to monitor the serviceability of some assets or buildings in providing the conducive environment to end users. Hospital classified as the most complex and heavily used buildings in government sectors and requires efficient maintenance schedule due to its functions to occupied patient almost all the time. Therefore, the scope of a maintenance management system in the government hospital is to ensure the preservation of its assets from defects and failures, thus optimize its function to serve the community accordingly. This research seeks to investigate the type of defects that normally occurred at the selected governments hospitals within Northern Peninsular Malaysia and the process of daily maintenance activities is to assess the hospital building performance with respect to their services and maintenances. In addition, this research also focuses the major problems that may arise during maintenance activities, thus offers the effectiv...

Sains Humanika, 2016

The importance of the facility maintenance management in the public hospital building has increased rapidly as many organisations aim to become world class. Maintenance management in hospital buildings recognized as a part of sustainability aspects in reaching optimum performances during at peak efficiency. Maintenance problem not only burden government and consumer but it also gives negative perception among foreigner that are made up investors and tourist from overseas, towards public of maintenance culture in this country. Therefore, aim of this study is to determine the key performance indicator (KPI) to seek the best strategy in maintenance management. A total of 32 questionnaires were distributed to maintenance manager. This survey covered 32 public hospitals including public hospitals in Northern region of Peninsular Malaysia. Majority of the respondent agrees that all the elements stated as a key performance indicators to maintenance management effectiveness. Ten factors wer...

The hospital infrastructure failures have an inestimable impact because they put human lives at stake. Therefore, potential risks contributing to the failure of medical equipment and hospital infrastructure must be identified, reduced or eliminated. The maintenance and its management constitute a tool that ensures the equipment performance. The aim of this work was to obtain quantitative data of the maintenance management at the hospitals of Zone 3 of the Ecuadorian Social Security system. The methodology consists of five phases: selection of assessment criteria, weighting of criteria, development of the assessment instrument, validation of the instrument by applying it to the four hospitals of Zone 3 in Ecuador and, at last, identification of low-performing aspects. Results demonstrate that the maintenance management of the hospitals in Zone 3 reached a quantitative average value of 55.5/100 points. There are structural deficiencies that compromise the achievement of the maintenance department goals in three hospitals, yet there are viable processes that can be implemented to overcome such deficiencies and increase the level of fulfillment of requirements. It is concluded that the planning, programming and control of maintenance is the criterion with more potential to be improved.

Construction Management and Economics, 2004

Over the course of the past three decades, facilities management has become the subject of an increasing number of research and development efforts. The main objective of the present research was to examine the efficiency of maintenance under alternative maintenance policies and different sources of human resources. The research focused on the maintenance of public hospital buildings in Israel, with the objective of providing a model for multi-system facilities operating in a dynamic environment. This paper describes the last three stages of the research: the establishment of key performance indicators, the implementation of these indicators in a case study in order to appraise them, and the validation of the indicators. Four key performance indicators were developed, as follows: the Building Performance Indicator (BPI), the Manpower Sources Diagram (MSD), the Maintenance Efficiency Indicator (MEI) and the Managerial Span of Control (MSC). This paper illustrates a case study in which the four developed indicators were implemented in practice. Characteristics of the case study hospital are presented and analysed. Finally, the conclusions and recommendations drawn from the analysis of the hospital case study are discussed, validated and deliberated upon. The approach presented in this paper integrates performance, financial, human resources and organizational aspects to facilitate an improved evaluation method of the parameters affecting the execution of maintenance activities.

MATEC Web of Conferences, 2017

Effectiveness of management in maintenance aspect holds the key element in influencing the performance of overall maintenance management. Similarly, public hospital building needs an effective maintenance management as this type of building in nature is one of the most complex issues in the field of maintenance. Improper building maintenance management adopted by the organization significantly will interrupt the overall operation of the building. Therefore, this paper is aim to identifying the key performance indicator (KPI) of effectiveness of maintenance management for the public hospital building. A total of 32 set of questionnaires were distributed to the maintenance manager for each hospital in the northern region of peninsular Malaysia by using selfadministration strategy. The survey answer was analyzed by performing descriptive analysis in SPSS. Overall, the result of descriptive analysis shows that all the ten factors of effectiveness of maintenance management are accepted as KPI since the mean value is at least 3.93 which classified as important and significant. The most significant factor of effectiveness of maintenance management is task planning and scheduling with the mean score of 4.35. While less significant factor is identify as maintenance approach with the value of mean score is 3.93. The both results indicates that the management need to have well-structured planning for the maintenance works and also need to embrace the exact strategy of maintenance approach in order to achieved better overall performance of maintenance management. This study may draw a standard practice for the government in assessing the performance of public facilities in terms of maintenance management.

Management audit applied to the maintenance department in hospital facilities, 2017

This work is related with the operations control in the maintenance department of hospital center, through management audits and their implementation. The study was carried out in five hospitals, with the aim of evaluate the performance of the maintenance function; as well as to demonstrate that the most critical component in the results of a management audit is the human resource. For development of the work, a survey was applied at managers and workers of the center, as a technique for data collection. In addition, monitoring tools such as Ishikawa diagram and Brainstorming were used. The study showed, among others, that technological problems, such as the availability of assets, are usually associated with a shortage of resources; however, its root cause is a mismanagement by the staff in charge of this activity in the maintenance departments. The application of the proposed method evidenced that the most critical component in the results of a management audit is the human resource.