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IJSSRR Article

2023, International Journal of Social Science Research and Review

https://doi.org/10.47814/ijssrr.v6i4.1012

Abstract

This study aimed to gain insight into hepatitis B and C patients' information needs to establish appropriate guidelines for meeting patients' information needs in a post-pandemic era. The objectives were to identify patient information needs, seek the opinion of healthcare givers and recommend policies for meeting patient information needs. A mixed-methods approach was used to collect qualitative and quantitative data. The researcher interviewed individual Hepatitis B and C patients who consented and availed themselves of participation in the study until data saturation was reached at eighteen interviews at Ngwelezane Hospital, KwaZulu-Natal, South Africa. The opinions of eighteen doctors and twenty-three nurses who consented and availed themselves were sought based on an 85% confidence interval (CI) regarding patient information needs on HBV and HCV using a self-administered questionnaire. Findings revealed that patients' information needs are determined by the craving to survive, the expectation to receive new or better healing treatment, and the need to prevent diseases. From the perspectives of doctors and nurses, patients' information needs can be met through regular support by the hospital management and the provision of accessible sources of HBV and HCV-related information through which patients' information needs could be gratified. Recommended guidelines include a large-scale awareness campaign for the government, hospital management, civil society, and non-governmental agencies to fight the disease. Understanding hepatitis B and C patients' information needs can help improve information provision by health professionals. The findings can help improve patients', doctors and nurses' levels of communication and information provision for better outcomes.