User Perceptions of an Enterprise Content Management System

2023

Despite the importance of information for modern enterprises, Enterprise Content Management Systems (ECMS) constitute a relatively under-researched branch of Information Systems. In this paper, we strive to shed a new light on this topic, by identifying which of the considered intrinsic, organizational, cultural, and personal factors actually affect the perceived usefulness of ECMS. After analysing a sample of 199 ECMS users hailing from the USA and India, we point to three factors that were found to affect the perceived usefulness on a statistically significant level.

2012

Researchers and practitioners are starting to realize that it is unlikely that the full advantage of Electronic Content Management Systems (ECMS) can be realized unless both the technology capabilities and organisational context are taken into consideration. This study explores ECMS use in Replication, Diversification, Unification and Coordination type of organisations. A framework of ECMS-use is proposed suggesting different ways of using ECMS to support diverse organisational needs. Following a qualitative case study research approach, interviews were conducted with IT and business managers and ECMS users from each of the four types of organisations. Results suggest that, depending on the organisation’s business needs, ECMS use in organisations can be categorized as 1) Minimal-use, 2) Standard Adoption-use, 3) Customized-use or 4) Leveraged-use. Findings suggest that managers can gain more realistic benefits from ECMS use by understanding why and how different types of ECMS-use ca...

Journal of Advanced Research in Business and Management Studies

Technology advancement accelerated the movement of papers to digital platforms, resulting in the establishment of Enterprise Content Management Systems (ECM). Organisations are embracing ECM to maintain records and increase company productivity. Consequently, this research aims to determine the relationship between ease of use, ECM system content, and user satisfaction. The population of this study consists of 130 respondents. The researcher used simple random sampling technique to determine the estimated of 97 individuals as a sample size of the respondents for this research. A set of questionnaires were adopted from previous studies and distributed using email and WhatsApp application. However, only 52 questionnaires were received from therespondents. Data analysis was performed using SmartPLS version 3. Based on the findings, there was a significant association between the content of the ECM system, ease of use, and user satisfaction. In conclusion, all the hypotheses were supported

2014 International Conference on Computer and Information Sciences (ICCOINS), 2014

Many organizations have invested large amounts of money in implementing Electronic Content Management Systems (ECMS), which refers to the technologies used to manage, store and deliver business-related information across the organization. However, research indicates that many ECMS implementations fail to yield the kind of information sharing that is useful for business process executions. From the IS literature point of view, this is not because of the technologies, but it is due to ways ECMS is implemented and used which is not aligned with organization's way of doing business. Therefore, this paper explores how organizations that emphasize high integration and low standardization of business processes termed as Coordination use and implement ECMS to support its business operations. We suggest guidelines that explain the ways ECMS should be used and implemented in Coordination organizations that include (1) ways to use ECMS for sharing business process-related information, (2) ECMS infrastructure, (3) ways to manage content and (4) administration of ECMS. These findings are grounded in the analysis of qualitative data from one case study. The finding is significant for business and IT managers because it will guide them with ways to use ECMS and gain more benefits from these types of systems.

… HICSS'05. Proceedings of the 38th …, 2005

Enterprise Content Management (ECM) is an emerging concept involving numerous software vendors, consultants, and information management practitioners around increasing market potential. However, there exist yet few academic reports on ECM from the viewpoint of organizational system implementations. This article analyses 58, mainly practitioner-oriented, case narratives of ECM projects and implementations to identify a framework of major issues that require managerial attention in organizations. The main areas covered by the framework are: objectives/impacts sought with ECM, enterprise model to be supported by ECM, content model, technological infrastructure, administrative resources and practices, and change management issues. The issues identified in this framework serve information management practitioners to facilitate ECM development from the viewpoint of the enterprise. Comparing the concept of ECM with related research on information resource management, electronic document management, and knowledge management, we argue that ECM represents a modern, integrated perspective on information management.

2008

Over 90% of business records today are available in electronic form. With vast increases in electronic business content being generated and received daily, companies must now consider new approaches for organizing and categorizing their content (e.g. emails, documents, pdfs) to meet operational and compliance needs. Enterprise Content Management (ECM) Software has been suggested as a solution to address these needs. This paper develops a framework for the usability testing of a commercial ECM product being evaluated by a large professional services firm. Using this framework, the study assesses five key dimensions of usability including effectiveness, efficiency, satisfaction, ease of use and performance. The study is qualitative.

European Journal of …, 2006

Innovations in network technologies in the 1990's have provided new ways to store and organize information to be shared by people and various information systems. The term Enterprise Content Management (ECM) has been widely adopted by software product vendors and practitioners to refer to technologies used to manage the content of assets like documents, web sites, intranets, and extranets In organizational or inter-organizational contexts. Despite this practical interest ECM has received only little attention in the information systems research community. This editorial argues that ECM provides an important and complex subfield of Information Systems. It provides a framework to stimulate and guide future research, and outlines research issues specific to the field of ECM. European Journal of Information Systems (2006) 15, 627–634. doi:10.1057/palgrave.ejis.3000648

2009

This technical report contributes a framework for categorizing impacts of implementing Enterprise Content Management Systems. The results of a literature study on the potential impacts are presented. The categorization framework is designed taking a rigorous design research approach. A combination of the framework and the impacts has been used in a case study research and based on the results, a few changes to the previous results were necessary.

2010

This research-in-progress paper explores how the use of ECMS facilitates the sharing of business processrelated information that supports end-to-end processes between business units in an organization. Based on an in-depth literature review, we propose a theoretical model to explain ECMS-use in two different types of business processes namely (1) processes with high or low Standardisation and (2) processes with high or low Integration. The model which will be tested in later stages of this research will provide a deeper explanation on how and why organizations may use ECMS in different ways as shaped by the Standardisation and Integration aspects of the organization’s particular business process. Therefore, this study provides a deeper understanding on the use of ECMS and the value they can bring to organizations in terms of improving the sharing of information that supports the way the business operates.