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Jyväskylä Studies in Communication 13

2001

Abstract

Diss. Branding as a kind of marketing communication for consumers aims to create an image by designing and promoting certain products or services, their brand names, and additional values. International branding is an example of interactive communication between marketers and consumers from different cultures. The objective of the present study is to look at the impact of culture on international branding, that is, what kinds of cultural factors and the extent to which the marketer should take them into account, with particular reference to the case of a Finnish mobile phone marketer in China. Based on the 3-layered and 2-way interactive communication model of branding, this study was designed to interview both the Finnish marketer and Chinese consumers in order to collect and analyze the branding conception and operation of the marketer, and responses to that branding by 100 Chinese in 5 Chinese cities. It was found that the branding message and the expectations of the Chinese consumers did not meet each other owing to cultural differences. For example, the Finnish marketer added the value of "individualism" and carried it through into the product design, brand naming and translation, as well as the advertisements. However, the Chinese value shared by most interviewees, which can be described as "hierarchical harmonious collectivism with big power distance", was the opposite of "individualism" and affected their perceptions of the branding. The Chinese exhibited an obvious inclination to hide individual interests, to follow the mainstream, to respect authority and Western marketers, and to value interpersonal relationships as well as harmony between people and nature. It was also found that the Chinese interviewees expected imported brands to bear foreign names and retain the foreignness. They did not think it was necessary for the translation of a foreign brand to adopt Chinese naming practices. This is another issue of cultural impact on international branding. The key finding of the present study is that the Chinese did not respond positively to the branding of the Finnish marketer analyzed in this case due to different cultural values and practices. However, the impact of culture should not be exaggerated since many other marketing factors are influential in international branding as well.