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2011
Social media such as Facebook and Twitter have proven to be a useful resource to understand public opinion towards real world events. In this paper, we investigate over 1.5 million Twitter messages (tweets) for the period 9th March 2011 to 31st May 2011 in order to track awareness and anxiety levels in the Tokyo metropolitan district to the 2011 Tohoku Earthquake and subsequent tsunami and nuclear emergencies. These three events were tracked using both English and Japanese tweets. Preliminary results indicated: 1) close correspondence between Twitter data and earthquake events, 2) strong correlation between English and Japanese tweets on the same events, 3) tweets in the native language play an important roles in early warning, 4) tweets showed how quickly Japanese people's anxiety returned to normal levels after the earthquake event. Several distinctions between English and Japanese tweets on earthquake events are also discussed. The results suggest that Twitter data can be used as a useful resource for tracking the public mood of populations affected by natural disasters as well as an early warning system.
International Journal of Disaster Risk Reduction
Due to the significant improvement of disaster-related information, further reduction of disaster risks requires not only governments to provide more scientifically accurate information but also the public to take appropriate action at the correct times. Meanwhile, there is ongoing work to integrate social media into Early Warning Systems (EWSs), but the ecology of social media information during crises remains poorly understood. This study seeks to understand public responses on social media to EWSs using the case of a 2015 typhoon (the Kanto-Tohoku Heavy Rain) in Japan. Using a corpus of 35 million tweets, computational methods such as topic modeling, and geospatial analysis we find that: 1) emergency warnings are likely to have people be more attentive to the warnings but this does not translate to an increased discussion of actions such as evacuation; 2) the expected shift of public attention (from awareness to preparation and then action) seems to happen on social media. Overall, we show that analysis of social media data can compliment traditional survey-based approaches to understand how the public respond to information from Early Warning Systems.
Sociology Study
In history, every media development has contributed to a change in human beings' perception of reality and in the way we have acted in that reality. Orality, literacy, the printing press, and electricity have done it, and so is digital and social media. Reticularity, horizontalization, distributed and informal learning are some of the keywords of this era. The change in perception of natural disaster management through social media (Twitter) both in real time and in the following months is at the centre of the reflection of the work. To study the opinions of Italians regarding the natural disaster of Central Italy in 2016, the authors scraped Italian language Tweets from the web on the subject of earthquakes. They collected all of the Tweets containing the hashtag "terremoto" for nine months (from August 2016 to May 2017). Data analytics was performed with Twitter of R statistics and has resulted in a large corpus to which the authors have applied multivariate techniques in order to identify the contents and the sentiments behind the shared comments. The results show how social media relations and perception change are complex and articulated and can be one of the ways to improve communication activities for prevention.
Journal of Information Science
In recent years, we have been faced with a series of natural disasters causing a tremendous amount of financial, environmental and human losses. The unpredictable nature of natural disasters behaviour makes it hard to have a comprehensive situational awareness (SA) to support disaster management. Using opinion surveys is a traditional approach to analyse public concerns during natural disasters; however, this approach is limited, expensive and time-consuming. Luckily, the advent of social media has provided scholars with an alternative means of analysing public concerns. Social media enable users (people) to freely communicate their opinions and disperse information regarding current events including natural disasters. This research emphasises the value of social media analysis and proposes an analytical framework: Twitter Situational Awareness (TwiSA). This framework uses text mining methods including sentiment analysis and topic modelling to create a better SA for disaster prepare...
2015 International Conference on Advances in Computing, Communications and Informatics (ICACCI), 2015
Social networks offer a wealth of information for capturing additional information on people's behavior, trends, opinions and emotions during any human-affecting events such as natural disasters. During disaster, social media provides a plethora of information which includes information about the nature of disaster, affected people's emotions and relief efforts. In this paper we propose a natural-disaster analysis interface that solely makes use of tweets generated by the Twitter users during the event of a natural disasters. We collect streaming tweets relating to disasters and build a sentiment classifier in order to categorize the users' emotions during disasters based on their various levels of distress. Various analysis techniques are applied on the collected tweets and the results are presented in the form of detailed graphical analysis which demonstrates users' emotions during a disaster, frequency distribution of various disasters and geographical distribution of disasters. We observe that our analysis of data from social media provides a viable, economical, uncensored and real-time alternative to traditional methods for disaster analysis and the perception of affected population towards a natural disaster.
International Journal of Environmental Research and Public Health, 2015
The Sewol ferry disaster severely shocked Korean society. The objective of this study was to explore how the public mood in Korea changed following the Sewol disaster using Twitter data. Data were collected from daily Twitter posts from 1 January 2011 to 31 December 2013 and from 1 March 2014 to 30 June 2014 using natural language-processing and text-mining technologies. We investigated the emotional utterances in reaction to the disaster by analyzing the appearance of keywords, the human-made disaster-related keywords and suicide-related keywords. This disaster elicited immediate emotional reactions from the public, including anger directed at various social and political events occurring in the aftermath of the disaster. We also found that although the frequency of Twitter keywords fluctuated greatly during the month after the Sewol disaster, keywords associated with suicide were common in the general population. Policy makers should recognize that both those directly affected and the general public still suffers from the effects of this traumatic event and its aftermath. The mood changes experienced by the general population should be monitored after a disaster, and social media data can be useful for this purpose.
Communication Studies, 2014
ABSTRACT Social media have gained increased use as sources of information, including information related to risks and crises. The current study explores Twitter use in the days leading up to the landfall of Hurricane Sandy in October, 2012. It provides an overview of the type of content tweeted, along with an assessment of the utility of this content in mitigating similar emergencies in the future. Tweets were collected at multiple time points. Tweet rate increased during the storm, and specific keywords were not used extensively. Government and organizational responses were largely absent. Finally, Twitter was used more for emotional release than to provide information.
Computers in Human Behavior, 2015
Social media in crisis situations, such as natural disasters, have been recognized by scholars and practitioners as key communication channels that can complement traditional channels. However, there is limited empirical examination from the user perspective of the functions that social media play and the factors that explain such uses. In this study we examine Twitter use during and after Typhoon Haiyan pummeled the Philippines. We tested a typology of Twitter use based on previous research, and explored external factors-time of use and geographic location-and internal factors-type of stakeholders (e.g. ordinary citizens, journalists, etc.) and social media engagement-to predict these uses. The results showed that different stakeholders used social media mostly for dissemination of secondhand information, in coordinating relief efforts, and in memorializing those affected. Recommendations for future research and applications in future crises are also presented.
Annals of Geophysics, 2016
The main goal of this paper is analysing how user’s location, relative to the epicenter of an earthquake, affects the different tweeting strategies adopted. For this purpose, we analyze a dataset of tweets that were generated around the 2012 Emilia earthquakes and that are geolocalized in Italy. In our analysis, we rely on existing literature on social media and natural disasters, considering literature exploring interactions and influence on Twitter, and literature focusing on the role of geolocalized user-generated information in disaster response.
2013 46th Hawaii International Conference on System Sciences, 2013
Twitter demonstrated its value as a viable substitute to traditional communication channels during the recent disasters. However, little is written about Twitter in government for an early disaster warning system. In this exploratory empirical research, we aim to address the question: How does the government use Twitter to inform the public about disaster hazards and vulnerability? Case study and tweets content analysis are conducted on Indonesia's Twitter early tsunami warning system to answer the question in the context of the three earthquakes occurred off the west coast of Sumatra during the period of 2010-2012. Data are collected from egovernment websites of agencies involved in disaster preparedness and response. This research concludes that the Twitter-based warning system demonstrated its value as a viable complement to Indonesia's InaTEWS a comprehensive disaster information management system for governmentsby informing the public and creating public value through its communication speed, reach and information quality.
The research presented in this paper attempts an initial evaluation of Twitter as an instrument for emergency response in the context of a recent crisis event. The case of the 2013 disaster, when typhoon Haiyan hit Philippines is examined by analyzing nine consecutive days of Twitter messages and comparing them to the actual events. The results indicate that during disasters, Twitter users tend to post messages to enhance situation awareness and to motivate people to act. Furthermore, tweets were found reliable and provided valuable information content, supporting the argument that Twitter presents a very good potential to become a useful tool in situations where rapid emergency response is essential.
Advances in Intelligent Systems and Computing, 2019
Emergency situations generate a high requirement for information, and on the other hand diminish its availability. In the last decade, intellectuals and government authorities have assessed the potential of information circulating through social networks, mainly the one originated from natural disasters. Because of its direct and fast way of communication, and because of the reach of its network, Twitter® is the most used social platform for crisis management. Twitter analytics is a rising area of study. The goal of this research is to analyze the time and content scopes of a significant dataset of tweets in the first 72 h of the 2017 Mexico earthquake around three official profiles. The methodology used is based on text mining techniques; the tweets have been classified into five categories based on the purpose, responses and behavior of both the authorities and the public. The results indicate that the messages about actions, information, and opinion categories predominated over emotions, and technology.
2nd International Workshop on Social Web for Disaster Management (swdm2013) WWW 2013 Companion Publication pp.1025-1028, 2013
Such large disasters as earthquakes and hurricanes are very unpredictable. During a disaster, we must collect information to save lives. However, in time disaster, it is difficult to collect information which is useful for ourselves from such traditional mass media as TV and newspapers that contain information for the general public. Social media attract attention for sharing information, especially Twitter, which is a hugely popular social medium that is now being used during disasters. In this paper, we focus on the information sharing behaviors on Twitter during disasters. We collected data before and during the Great East Japan Earthquake and arrived at the following conclusions: -Many users with little experience with such specific functions as reply and retweet did not continuously use them after the disaster.
International Journal for Research in Applied Science & Engineering Technology (IJRASET), 2022
Recently social media plays a major role and providing information during disasters. This paper mainly focuses on how people used social media, especially Twitter, in response to the country's worst flood, Earthquake that had occurred recently. And these tweets collecting analyzed using machine learning algorithms such as Naïve Bayes, Random Forests, Decision Tree, sentiment Analysis .during the disaster social media provides a surplus of information which includes information about the natural disaster, affected people's emotions, and relief efforts. And collect the tweets relating to disasters and build the sentimental classifier to categorize the user's emotions during disaster based on various distress levels. Various analysis techniques are applied in collecting tweets.
This paper looked into how Twitter was used by users three days after the 2015 Nepal earthquake and which communication behavior were reflected in the microblogs. Grounded on the Uses and Gratifications Theory (U>) and the Situational Theory of Publics (STP), this risk and crisis communication study proceeded with a content analysis of 300 tweets per day mined from April 26 to 28, 2015. After data mining, inter-rating schemes which involved four trained raters sat down to analyze the data based on the research problems. Results showed that the top function of Twitter was the helping function followed by information, communication, and political functions, respectively. Although the predominance of these functions were uniquely different compared with findings in previous studies, results revealed that certain functions of Twitter persisted across various crises. In addition, most users exhibited problem-facing behavior while only a number of users showed constrained behavior. This implied that those who took to Twitter possessed high problem recognition of the crisis and point to how Twitter was used to spread information, making it a very useful social media tool during a crisis. Moreover, results supported Grunig (2013) who argued that, in times of crisis, people become active users of social media tools. Implications for risk and crisis communication plans based on the findings of the study are discussed.
PloS one, 2016
When disaster events capture global attention users of Twitter form transient interest communities that disseminate information and other messages online. This paper examines content related to Typhoon Haiyan (locally known as Yolanda) as it hit the Philippines and triggered international humanitarian response and media attention. It reveals how Twitter conversations about disasters evolve over time, showing an issue attention cycle on a social media platform. The paper examines different functions of Twitter and the information hubs that drive and sustain conversation about the event. Content analysis shows that the majority of tweets contain information about the typhoon or its damage, and disaster relief activities. There are differences in types of content between the most retweeted messages and posts that are original tweets. Original tweets are more likely to come from ordinary users, who are more likely to tweet emotions, messages of support, and political content compared wi...
Humanities & Social Sciences Reviews
Purpose of the study: The purpose of this research is to analyze the disaster communication patterns and behaviors of Twitter users. Flood disaster in the Jabodetabek area became an unexpected event in early 2020. The flood inundated 23 areas in Bekasi, two regions in Bogor, and 17 areas in Jakarta. Information about floods became a trending topic on the 1st of January 2020. Methodology: The method used is social network analysis and text analysis #Banjir2020 on Twitter, using Netlytic and Gephi. The sample analyzed 1000 tweets from 304 users and 670 edges. The data was selected from the 10th to 13th of January 2020. Netlytic.org limits that we can only retrieve tweets data from Twitter for less than 2 weeks due to API limitations. Main Findings: The result shows that #Banjir2020 disaster communication patterns on Twitter formed five significant clusters on its network. The communication occurred as one-way communication. A low level of network density showed that the quiet intensit...
The research presented in this paper attempts an initial evaluation of Twitter as an instrument for emergency response in the context of a recent crisis event. The case of the 2013 disaster, when typhoon Haiyan hit Philippines is examined by analyzing nine consecutive days of Twitter messages and comparing them to the actual events. The results indicate that during disasters, Twitter users tend to post messages to enhance situation awareness and to motivate people to act. Furthermore, tweets were found reliable and provided valuable information content, supporting the argument that Twitter presents a very good potential to become a useful tool in situations where rapid emergency response is essential
In news media of late, much has been touted about the agency of social and mobile media in the events of political uprising or at times of natural disasters and crisis management. While these events did not become events because of social media, the media did affect how we experienced the situation. This leads us to ask, Just how helpful are social mobile media in maintaining relationships in times of crisis management, and how, if at all, do they depart from previous media and methods? Drawing from case studies conducted with participants living in Tokyo at the time of the horrific events surrounding Japan's earthquake and tsunami disaster of March 11, 2011 (called 3.11), this article reflects on the role of new media in helping, if at all, people manage crisis and grief. The authors argue that while social media provide new channels for affective cultures in the form of mobile intimacy, they also extend on earlier media practices and rituals such as the postcard.
Communication Quarterly, 2015
ABSTRACT Little is known about the ways in which social media, such as Twitter, function as conduits for information related to crises and emergencies. The current study analyzed the content of over 1,500 Tweets that were sent in the days leading up to the landfall of Hurricane Sandy. Time-series analyses reveal that relevant information became less prevalent as the crisis moved from the prodromal to acute phase, and information concerning specific remedial behaviors was absent. Implications for government agencies and emergency responders are discussed.
Proceedings of the 21st International Conference on World Wide Web, 2012
Online social networking websites such as Twitter and Facebook often serve a breaking-news role for natural disasters: these websites are among the first ones to mention the news, and because they are visited by millions of users regularly the websites also help communicate the news to a large mass of people. In this paper, we examine how news about these disasters spreads on the social network. In addition to this, we also examine the countries of the Tweeting users. We examine Twitter logs from the 2010 Philippines typhoon, the 2011 Brazil flood and the 2011 Japan earthquake. We find that although news about the disaster may be initiated in multiple places in the social network, it quickly finds a core community that is interested in the disaster, and has little chance to escape the community via social network links alone. We also find evidence that the world at large expresses concern about such largescale disasters, and not just countries geographically proximate to the epicenter of the disaster. Our analysis has implications for the design of fund raising campaigns through social networking websites.
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