Location aware mobile interactive guides: usability issues

2004

Cultural/Tourist mobile guides are becoming common aids to combine information transfer with a guidance service. Mobile guides for pedestrians provide their users with location- specific information, e.g. based on GPS coordinates. In certain situations the process of giving location-specific in- formation is relatively static, such as in a city where the buildings and tourist sites are not likely to move

Proceedings of the SIGCHI conference on Human Factors in Computing Systems, 2000

In this paper, we describe our experiences of developing and evaluating GUIDE, an intelligent electronic tourist guide. The GUIDE system has been built to overcome many of the limitations of the traditional information and navigation tools available to city visitors. For example, group-based tours are inherently inflexible with fixed starting times and fixed durations and (like most guidebooks) are constrained by the need to satisfy the interests of the majority rather than the specific interests of individuals. Following a period of requirements capture, involving experts in the field of tourism, we developed and installed a system for use by visitors to Lancaster. The system combines mobile computing technologies with a wireless infrastructure to present city visitors with information tailored to both their personal and environmental contexts. In this paper we present an evaluation of GUIDE, focusing on the quality of the visitor's experience when using the system.

Open-air heritage sites have started making use of different types of tourist guides in order to attract a larger number of visitors as well as educate them in a more challenging manner. However, most of them are still using static audio-visual guides which usually require input from visitors to operate. On the contrary, location-based heritage guides offer a number of advantages over traditional tourist guides ranging from advanced visualisation to intuitive interaction. This paper, presents a novel multimodal mobile framework for tourist guides which can be used in any open-air heritage exhibition. The proposed mobile system allows tourists to switch between three different presentation guides including map, virtual and augmented reality. Localisation of the visitors is established based on position and orientation sensors which are integrated on light-weight handheld devices. To illustrate some of the capabilities of the mobile system two case-studies are presented.

2013

In recent years there has been a growing interest in the use of multimedia mobile guides in museum environments. Mobile devices have the capabilities to detect the user context and to provide pieces of information suitable to help visitors discover and follow the logical and emotional connections that develop during the visit. In this scenario, location based services (LBS) currently represent an asset, and the choice of the technology to determine users' position, combined with the definition of methods that can effectively convey information, become key issues in the design process. In this work, we present Museum Assistant (MusA), a general framework for the development of multimedia interactive guides for mobile devices. Its main feature is a vision-based indoor positioning system that allows the provision of several LBS, from way-finding to the contextualized communication of cultural contents, aimed at providing a meaningful exploration of exhibits according to visitors' personal interest and curiosity. Starting from the thorough description of the system architecture, the article presents the implementation of two mobile guides, developed to respectively address adults and children, and discusses the evaluation of the user experience and the visitors' appreciation of these applications.

2008

Sensors, 2013

In recent years there has been a growing interest in the use of multimedia mobile guides in museum environments. Mobile devices have the capabilities to detect the user context and to provide pieces of information suitable to help visitors discover and follow the logical and emotional connections that develop during the visit. In this scenario, location based services (LBS) currently represent an asset, and the choice of the technology to determine users' position, combined with the definition of methods that can effectively convey information, become key issues in the design process. In this work, we present Museum Assistant (MusA), a general framework for the development of multimedia interactive guides for mobile devices. Its main feature is a vision-based indoor positioning system that allows the provision of several LBS, from way-finding to the contextualized communication of cultural contents, aimed at providing a meaningful exploration of exhibits according to visitors' personal interest and curiosity. Starting from the thorough description of the system architecture, the article presents the implementation of two mobile guides, developed to respectively address adults and children, and discusses the evaluation of the user experience and the visitors' appreciation of these applications.

Proceedings of the …, 2000

Proceedings of the 6th annual international conference on Mobile computing and networking, 2000

The GUIDE system has been developed to provide city visitors with a hand-held context-aware tourist guide. The system has been successfully deployed in a major tourist destination and is currently at the stage where it is publicly available to visitors who wish to explore the city. Reaching this stage has been the culmination of a number of distinct research efforts. In more detail, the development of GUIDE has involved: capturing a real set of application requirements, investigating the properties of a cell-based wireless communications technology in a built-up environment and deploying a network based on this technology around the city, designing and populating an information model to represent attractions and key buildings within the city, prototyping the development of a distributed application running across portable GUIDE units and stationary cell-servers and, finally, evaluating the entire system during an extensive field-trial study. This paper reports on our results in each of these areas. We believe that through our work on the GUIDE project we have produced a blueprint for the development of interactive contextaware systems that should be of real value to those in the community who wish to develop such systems in a practical environment.

Proceedings of the 6th …, 2000

2000

In this paper, we describe our experiences of developing and evaluating GUIDE, an intelligent electronic tourist guide. The GUIDE system has been built to overcome many of the limitations of the traditional information and navigation tools available to city visitors. For example, group-based tours are inherently inflexible with fixed starting times and fixed durations and (like most guidebooks) are constrained by the need to satisfy the interests of the majority rather than the specific interests of individuals. Following a period of requirements capture, involving experts in the field of tourism, we developed and installed a system for use by visitors to Lancaster. The system combines mobile computing technologies with a wireless infrastructure to present city visitors with information tailored to both their personal and environmental contexts. In this paper we present an evaluation of GUIDE, focusing on the quality of the visitor's experience when using the system.