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Abstract

Online social networks are ever-present due to the global use of social network sites in todays connected world. The variety of online social network sites makes it difficult to determine the impact of an actor in a general way. A generic solution to the problem of quantifying potential and actual impact of actors is presented. Various measures of potential impact are discussed in detail, based on concepts of actor centrality and actor prestige established in social network analysis. As opposed to offline social networks, data of social interactions is recorded, enabling accessible large-scale analysis. Among this data is feedback, which is generated by actors in response to actions of others. Actual impact is determined based on a generic feedback model, which enables the analysis of feedback across multiple social network sites. This generic feedback model is implemented by the data and content dissemination tool dacodi, which was developed during the course of this thesis and is used to calculate the actual impact of actors. To validate the introduced methods of impact analysis, a quantitative study of 217, 115 Twitter users is presented which shows a strong correlation between potential and actual impact, implying that the position of an actor in the social network is crucial to create impact.