Fix WordPress Website
How We Fix a Broken WordPress Site
WordPress issues can arise from a wide range of sources. Your site’s code, WordPress core files, hosting service provider related issues, a broken database connection after a website migration, outdated theme, or plugin conflicts. For beginner WordPress users, identifying and resolving these problems can be challenging without expert help.
With over 10 years of hands-on experience fixing WordPress sites, we diagnose and resolve most WordPress issues within an hour. Here are some of the common WordPress issues and how we handle them:
WordPress Issue: PHP Fatal Error
This error occurs when PHP encounters an issue that stops the whole PHP process, and usually causes your entire WordPress website to crash.
An example looks like: Fatal error: Uncaught Error: Class 'WooCommerce' not found in /public_html/...
We enable WordPress debugging and check server error log files to see what’s wrong with your site’s code.
Next, we take appropriate action, such as reinstalling the missing plugin, verifying file integrity, increasing memory limit, resolving plugin conflicts, or fixing syntax errors in the affected files.
WordPress Issue: PHP Memory Limit
Memory exhausted error is a type of PHP fatal error that occurs when your WordPress site exceeds the allocated server memory limit, and you end up with a broken WordPress site.
This often happens due to resource-heavy WordPress plugins, processing large images, or database queries.
Typical memory exhausted error looks like: Out of memory (allocated X bytes) (tried to allocate Y bytes)
Increasing the PHP memory limit to 256 MB or larger solves this issue. If not, we investigate further by isolating memory-intensive WordPress plugins and other sources that can cause memory leaks.
WordPress Issue: Critical Error
Critical errors may not always crash the entire site. They often affect specific parts of the site.
It often results in the “White Screen of Death” (WSOD) or “There has been a critical error on this website.” error message.
WordPress v5.2 and later includes a feature that helps site administrators recover from critical errors via a recovery mode email notification.
This helps admins log in and fix the issue without the site being completely inaccessible. Disabling or updating the conflicting plugin usually fixes the critical error.
If the issue persists, manual troubleshooting process—similar to addressing fatal errors—should be performed via FTP or File Manager of your web hosting.
WordPress Issue: Too Many Redirects
Your may see a ERR_TOO_MANY_REDIRECTS error when there’s a misconfiguration in your site’s settings, causing the browser to be stuck in an endless loop of redirects.
After waiting for a couple of seconds, the browser displays the error message: This page isn't working example.com redirected you too many times.
Unfortunately, this doesn’t specify what’s triggering the redirect loop in WordPress.
If clearing your browser cache and cookies doesn’t fix the issue, you should check your WordPress URL Settings, save Permalinks to reset the .htaccess file, check for server-side redirections at your hosting provider panel, or clear your Cloudflare CDN cache.
WordPress Issue: Database Connection Error
If your WordPress site shows a Error establishing a database connection error message, it usually means incorrect database credentials, a corrupted database, or a server issue.
If it occurs intermittently, or has Commands out of sync error message, it could be due to high server load, limited database connections, bot attack, or an unstable web hosting environment, which is harder to debug.
If you didn’t change anything but still getting this error, then there is definitely wrong with the server environment or something has modified the wp-config.php file.
Our one-off task service covers the database connection error. We quickly identify the root cause of the issue and inform you accordingly through our WordPress support platform.
Contact Forms Issue: Emails Not Sent or Going to Spam Folder
This is a common issue if your emails are not hosted on the same server as your WordPress site.
These days, many users prefer to use emails via Office 365 or Google Workspace rather than regular POP/IMAP accounts because they offer better reliability, security, spam filtering, and seamless access across devices with cloud-based synchronization.
Your WordPress site, by default, uses the PHP mail() function to deliver emails, but many email providers have strict SPF, DKIM, and DMARC policies that can block or mark these emails as spam.
We can install and configure an SMTP plugin on your WordPress site to authenticate and send emails through your email provider’s SMTP server. This ensures proper email delivery from your contact forms.
Purpose-built Support Platform
to Fix WordPress Websites
We’ve developed a purpose-built, easy-to-use WordPress support platform, where you can login to your admin area, add multiple sites, create tasks (support tickets), communicate directly with your assigned WordPress expert, and track your task’s progress online. Here’s how it works!
1. Request a WordPress Fix
Join here, add your website, select a service, and create a task by briefly explaining the issue. One of our WordPress experts will get assigned, and start working on your site as soon as possible!
2. Track Progress
Our task management system enables you to communicate directly and securely with our experts, while tracking the progress of every task in real-time, ensuring transparency & peace of mind.
3. Relax & Grab a Snack!
We’ll diligently work on your website and notify you once our work is complete. Just sit back, relax, and enjoy a snack while we handle the technical details.
Fixed pricing, no hidden fees
Our plans are simple and transparent. Fixed pricing, with no hidden fees.
Each plan clearly outlines the tasks included, so you always know exactly what to expect.
One-off Task
A single fix for a site.
- Malware removal
- WordPress migration
- Fix a Broken WordPress Site
- White screen of death
- Fatal error, Critical error
- Contact forms error (SMTP)
- WooCommerce Checkout Error
Care Plan
per month per site.
- WordPress maintenance
- Security & malware protection
- Plugin & theme updates
- Backups configuration
- Caching configuration
- Uptime monitoring
- Fix a Broken Site
- White screen of death
- Fatal error, Critical error
- Contact forms error (SMTP)
- WooCommerce Checkout Error
- Unlimited website tasks
- Speed optimization
Unlimited Plan
per month per site.
- WordPress maintenance
- Security & malware protection
- Plugin & theme updates
- Backups configuration
- Caching configuration
- Uptime monitoring
- Fix a Broken Site
- White screen of death
- Fatal error, Critical error
- Contact forms error (SMTP)
- WooCommerce Checkout Error
- Unlimited website tasks
- Speed optimization
Performance Plan
per month per site.
- WordPress maintenance
- Security & malware protection
- Plugin & theme updates
- Backups configuration
- Caching configuration
- Uptime monitoring
- Fix a Broken Site
- White screen of death
- Fatal error, Critical error
- Contact forms error (SMTP)
- WooCommerce Checkout Error
- Unlimited website tasks
- Speed optimization
Other Common Tasks We Handle
Some of the tasks we handle require more time and effort, compared to providing quick fixes for common php errors, incompatible php version, resolving plugin & theme conflicts, sorting out corrupted files.
These include WordPress migration, malware removal, WooCommerce checkout issues, and speed optimization. No matter how complicated the task is, you’ll receive a quick response from our team of experts.
WordPress Security: Fix a Hacked Site
If your WordPress site has been compromised and you ended up with a broken WordPress, it’s essential to not only fix the issue and restore functionality, but also prevent future attacks.
You might notice signs like, lost access to WordPress dashboard, strange pop-ups, redirects to suspicious websites, your pages displaying unfamiliar content, or unknown files added to the wp-content folder of your hosting account.
We’ll thoroughly scan your site, remove malware, secure the WordPress installation from further threats and security issues, change wp admin URL to something hard to guess, and set up regular website backups to ensure you’re fully protected.
WordPress Migration: Transfer a Website
We know how frightening it can be to move a WordPress website between web hosting providers. Let us handle this tedious work for you.
Our WordPress experts manage the entire website migration process, ensuring zero downtime and no data loss.
We can also help you preview your site at the new location before updating your domain name DNS, so you can be confident everything looks perfect before going live.
Speed Optimization: Speed Up a WordPress Site
A slow site drives customers away, but we can optimize your WordPress site to boost its performance.
Using tools like Google PageSpeed Insights and GTmetrix, we’ll pinpoint areas that need improvement, such as caching, image compression, and switching to next-gen formats like WebP.
These changes will speed up loading times, improve the user experience, and help your site rank better in search results, keeping visitors engaged and encouraging them to stay longer.
WooCommerce Issue: Fix Broken Checkout
If your WooCommerce checkout isn’t working properly, it can stop customers from completing their purchases, leading to lost revenue and damaged trust.
When customers face issues during checkout, they’re likely to abandon their carts and may never return.
Our team specializes in identifying and fixing checkout issues such as payment gateway errors, cart calculation problems, missing shipping options, broken order buttons, and issues with discounts and coupons.
What We Promise
Satisfaction Guaranteed
Quick Response
Safety First
We’ll create a full backup of your WordPress site before starting to work on it. This ensures a quick restore if needed.
Things We Can't Do
We fix WordPress issues and offer technical services that seamlessly support your design and development team. While we aim to provide unlimited support, there are a few things we can’t do. Here’s what’s outside our scope.
Web Design
We excel at the technical side of things, ensuring your site runs fast, error-free, and stays secure. However, when it comes to design, we leave that to the creative web designers.
We work great with design agencies, complementing their work without stepping on their toes.
Build a New Website
We focus on fixing and managing existing WordPress websites, not building new ones.
Many development agencies work with us, so we can often suggest a solution that fits your budget.
Bulk Data Entry
Custom Plugin or Theme Development
If you need a new feature, we’ll typically find a plugin that fits your needs. However, we don’t offer custom theme development or modify plugins to meet specific requests of your WordPress website.
Still Have Questions?
Feel free to reach out for personalized assistance. We’re here to help with any pre-sales questions you may have.