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WhatsApp Chat Help
WhatsApp Chat Plugin Pricing

WhatsApp Chat Help

Do you want to improve your customer service? Chat Help allows your users to start a conversation from your website…

1. Shop Page

Table Of Contents

The Shop Page WhatsApp Button feature allows you to display a WhatsApp button directly inside WooCommerce product loops — including:

  • Shop page
  • Category pages
  • Tag pages
  • Product archive pages

Instead of forcing customers to open the product page first, this feature lets them contact you instantly from the product grid.

WhatsApp WooCommerce Shop Page Button

⚙ Backend Configuration #

WooCommerce Shop Page Button

To configure the Shop Page button:

  • Enable and customize the options as needed
  • Go to WhatsApp Chat → WooCommerce
  • Click on Shop Page
  1. WhatsApp Button on Shop & Product Loops (Show / Hide) – Show or hide the WhatsApp button on WooCommerce shop and product loop pages.
    • Show → The button appears on shop, category, and archive pages based on your selected position and settings.
    • Hide → The button is hidden on all shop and loop pages.
  2. WhatsApp Type – Choose how users will connect when clicking the button:
    • Number → Start a direct chat with a WhatsApp phone number
    • Group → Redirect users to a WhatsApp group invite link
  3. WhatsApp Number / Group Link
    • If Number is selected, enter your WhatsApp phone number in international format e.g., +10123456789.
    • If Group is selected, paste the full WhatsApp group invite URL
      A test link is shown below the field to verify correctness.
  4. Hide Add to Cart Button – This is useful for WhatsApp-only ordering stores.
    • Enabled (ON) → Hides the default WooCommerce “Add to Cart” button and replaces it with the WhatsApp button.
    • Disabled (OFF) → Keeps both Add to Cart and WhatsApp buttons visible.
  5. Pre-filled Message – Define the message that is automatically inserted into WhatsApp when a customer clicks the button.
    • Customize the message that will be auto-filled when a customer clicks the button.
    • You can use dynamic WooCommerce variables to personalize messages, such as:
      • {productName}, {productSku}, {productPrice}, {productSalePrice}, {productStockStatus}
      • Conditional blocks: {PRODUCT_START}...{PRODUCT_END}
      • Global vars: {siteTitle}, {siteEmail}, {currentURL}, {date}, {ip}
    • Example: Hello! I’d like to ask about {productName} (SKU: {productSku}) on {siteTitle}. Current price: {productPrice} Stock: {productStockStatus}
    • Global variables: {siteTitle}, {siteEmail}, {currentURL}, {currentTitle}, {date}, {ip}
    • Example: Hello! I’d like to ask about {productName}. Current price: {productPrice}. Stock: {productStockStatus}
  6. Button Position: Choose where the WhatsApp button appears in relation to the Add to Cart button.
    • Above Add to Cart Button → The WhatsApp button appears before the Add to Cart button.
    • Below Add to Cart Button → The WhatsApp button appears after the Add to Cart button.
  7. WooCommerce Button Style: Select how the button is displayed:
    • Icon → Only the WhatsApp icon appears.
    • Simple Button → Button with icon and label.
    • Advanced Button → Structured layout with enhanced styling.
  8. Button Main Label: Set the main text shown on the button.
    • Example – Order via WhatsApp, Chat Now, Buy on WhatsApp, How may we help you? 
  9. Icon for Button: Choose which icon style to use:
    • Native WhatsApp icon, Custom icon, No icon
  10. Button Native Icon: Add or remove the native icon manually.
  11. Button Size: Choose the size of the button:
    • XS, S, M, L, XL, XXL (Custom size option available)
  12. Icon Color: Set the icon color for:
    • Normal state
    • Hover state
  13. Icon Background
    • Enabled → Adds background behind the icon.
    • Disabled → Icon appears without background.
  14. Icon Background Color – Set background color for:
    • Normal state
    • Hover state
  15. Button Background – Set the button background color for:
    • Normal state
    • Hover state
  16. Button Label Color – Set the text color for:
    • Normal state
    • Hover state
  17. Button Border – Customize:
    • Border width
    • Border style
    • Border color
    • Hover border color
    • Border radius
  18. Button Padding – Control internal spacing of the button:
    • Top / Right / Bottom / Left
  19. Button Margin – Control outer spacing around the button.
  20. Button Visibility – Control where the button appears:
    • Everywhere / Desktop Only / Tablet Only / Mobile Only

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Updated on February 20, 2026
Chat Help Demo
ThemeAtelier
Typically replies within 1 minute